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“Greed and lack of attention to customers make this the arguably worst Vapiano”
Review of Vapiano

Vapiano
Ranked #541 of 3,650 Restaurants in Budapest
Price range: US$ 6 - US$ 12
Cuisines: Italian
More restaurant details
Restaurant details
Good for: Child-friendly
Dining options: Breakfast, After-hours, Dinner, Lunch, Delivery, Takeout
Neighbourhood: District V / Inner City
Reviewed 6 April 2018

It used to be a fairly good Vapiano when it opened. Then one day they cut one of the counters, where there has been no service ever since. With even a single cook on lunch break, there is yet another counter with no service. The queues look like the banana queues back in the Communist days when they only imported bananas for X-mas. You have to stand in line for 20-30 minutes easily. Personnel or management couldn't care less. If you complain, they give you a shrug. Someone is trying to make lots of money without having to pay enough people to do the job. Many of the cooks work extremely slowly. No comparison to any of the Vapianos you have ever seen in other countries. The quality of your meal will depend on your cook to a great degree, which is not okay. There is no standard: one cook will prepare a delicious dish, the other will make the same dish with the same ingredients and it will taste bland. When they are out of, say, unsweetened ice tea, they don't have a runner to get it from the dessert counter, where there is plenty or even from the next counter, where there is enough and where they could easily grab it from, they tell you to queue up again and get it yourself. Some of the cooks are kind and know to smile at you, others couldn't give a flying you-know-what. Management doesn't care either. Look at all these reviews, many of them very unfavourable, do they care? No. Clearly, no one even reads them. Forget this particular Vapiano, they are not worthy.

    • Value
    • Service
    • Food
Thank alengyel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (841)
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24 - 28 of 841 reviews

Reviewed 31 March 2018 via mobile

One has to stand in queue to order food. For each customer, you wait pasta to cook, 6-10 mins. I waited more than 30 mins in short queue. No matter what taste, cannot recommend.

1  Thank 216mikkos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 March 2018 via mobile

We were in Budapest for 4 days and at the first night we ate in Vapiano. Large portions and excellent food. On the second night we debated where to eat and because the proximity of the restaurant to our hotel, we ate there again. This time too the food was excellent. We recommend!

Thank ohadp16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 March 2018 via mobile

As an avid Va Piano fan I’m truly disappointed at this particular joint’s service and food. I always give another chance from time to time, only to be let down again.
Lines are long and watching the cooks is like watching a slo mo footage. They’re chit-chatting, oblivious of the customers waiting in line. The food is mediocre at best. Today the guy waited long minutes small talking with the other cook, with the ingredients in the pan before realizing he hadn’t turned on the heat. He wasn’t bothered. Naturally, the food was undercooked. He forgot the drinks too. BTW, the glasses are disgusting- again.
At the dessert/coffee counter the girls wouldn’t acknowledge my presence until I talked to them and they were offended at it.
A typical archetype of a good concept being run down on account of no apparent supervision, which these millennial employees would so badly require.
A genuine disappointment. I really hope the management will realize this before it’s too late.

2  Thank Akos H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 March 2018 via mobile

Always nice to come back to this place. Food is always accurate although considered "fast food". Never disappointing.

Thank blackjack2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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