It used to be a fairly good Vapiano when it opened. Then one day they cut one of the counters, where there has been no service ever since. With even a single cook on lunch break, there is yet another counter with no service. The queues look like the banana queues back in the Communist days when they only imported bananas for X-mas. You have to stand in line for 20-30 minutes easily. Personnel or management couldn't care less. If you complain, they give you a shrug. Someone is trying to make lots of money without having to pay enough people to do the job. Many of the cooks work extremely slowly. No comparison to any of the Vapianos you have ever seen in other countries. The quality of your meal will depend on your cook to a great degree, which is not okay. There is no standard: one cook will prepare a delicious dish, the other will make the same dish with the same ingredients and it will taste bland. When they are out of, say, unsweetened ice tea, they don't have a runner to get it from the dessert counter, where there is plenty or even from the next counter, where there is enough and where they could easily grab it from, they tell you to queue up again and get it yourself. Some of the cooks are kind and know to smile at you, others couldn't give a flying you-know-what. Management doesn't care either. Look at all these reviews, many of them very unfavourable, do they care? No. Clearly, no one even reads them. Forget this particular Vapiano, they are not worthy.