We stayed at the Gellert in a superior room for 3 nights at the end of March. We loved the hotel and the baths and will certainly stay again.
We chose to eat at the Brasserie on the night we arrived from Canada and had made a reservation several weeks prior through Budapest Restaurant Week. Our treatment at the Brasserie caused me to write my first complaint to Food & Beverage management after 14 vacation trips to Europe. We were not offered the 'special' menu and had to ask for it, From there on we were treated like second class citizens. Our waiter completely forgot for almost an hour to take our dessert order and then after waiting for the dessert for 45 minutes he had to be reminded to bring it, Only my husband ordered dessert and when it arrived it virtuall thrown on the table AND it was the wrong one!! He did not eat it. We could not even get our waiter's attention to bring our bill and we finally received it by flagging down another waiter. We paid and were on our way out the door to go back to our room when a management person came bearing the dessert that was ordered wrapped in a plastic bag along with his apologies. We did not accept his kind offer.
On return to our room, I wrote a letter to the F&B Director and the manager of the Brasserie but when we checked out three days later i had not received a reply. If we had received a reply ( I left my e-mail address), I would not have written this part of my review.
My service rating in no way reflects the Front Desk or any other part of the hotel - only the Brasserie.
- Official Description (provided by the hotel):
- The hotel is situated on the Danube riverbank, at the foot of Gellert Hill. Impressive Art-Nouveau building with large, light corridors and lots of character.The hotel shares its building with the famous Gellert Spa, one of the city's most beautiful thermal bath. It is located 10 minutes' walk from Great Market Hall and the downtown shopping area. The new Metro 4 station is just a few steps away from the hotel. It offers excellent business facilities, superb food in the brasserie and a charming coffee shop serving traditional pastries. ... more less
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- Also Known As:
- Danubius Hotel Budapest
- Hotel Gellert Budapest