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All reviews the executive lounge danube river peppers restaurant great location chain bridge buda castle viking cruise within walking distance buda side royal palace christmas market breakfast buffet elizabeth bridge wonderful hotel vaci street fisherman's bastion beautiful city
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Reviewed 13 July 2018

This hotel exceeded my expectations. I knew all the rooms overlooked the Danube River but I was taken back by the beauty of the view. The room was comfortable, clean and modern. The entire hotel staff were so kind and helpful. Lobby personnel spoke fluent English and could answer all questions we posed to them. The roof deck offers comfortable lounging and eye popping views. Food, beverages and snack food are available all day long.
It was a wonderful experience. I would highly recommend it.

Room Tip: A view of the Buda Castle is recommended
  • Stayed: July 2018, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank sixpakabz1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriella J, Vendégkapcsolati vezető at Budapest Marriott Hotel, responded to this reviewResponded 21 July 2018

Dear sixpakabz1,

Thank you for your review and for choosing our hotel.

I glad to read how much you liked the view from the room and I am happy that you were satisfied with the Executive Lounge as well.

Thank you for your very encouraging comments, which will spur the team on to provide even higher levels of service.

We were absolutely thrilled to hear how much you enjoyed your time and we look forward to having the pleasure of your company again soon.

Kind regards,
Gabriella Jeney
Guest Relations Executive
Budapest Marriott Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2018

We stayed two nights and found everything quite satisfactory, especially the view. Every room had a view of the Danube. Glad breakfast was included b/c the prices were high! $17.00 for an omelet and $5.00 for a side of bacon! Staff were friendly and courteous.

  • Stayed: June 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Kathryn L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicolas O, Guest Services Manager at Budapest Marriott Hotel, responded to this reviewResponded 11 July 2018

Dear Kathryn L,

Thank you for taking the time to share your recent experience at the Budapest Marriott Hotel with us.

There are a lot of great things to experience at The Budapest Marriott and we are glad we could make your stay a brilliant one.

We hope you choose to stay with us again whenever your travels bring you back to Budapest so that we can provide you with a premium hotel experience that not only meet, but exceed your expectations.

Regards,


Nicolas Orere
Guest Services Manager
Budapest Marriott Hotel

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Reviewed 10 July 2018 via mobile

This hotel was booked by our travel agent so that we could spend an extra day on Budapest before joining a Scenic cruise. Best decision of our trip. The room overlooked the Danube and we could watch the Red Bull air races out our window. The room was superbly appointed and the staff friendly and helpful. The city itself is truly beautiful and would warrant another few days exploration. The bar and lobby lounge were very comfortable and there was a singer at the piano while we sat and enjoyed a drink. The concierge made an excellent recommendation for a local restaurant that served local dishes. We hope to go back - and if funds allowed - would love to stay there again.

Stayed: June 2018, travelled as a couple
1  Thank Haitchtee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriella J, Vendégkapcsolati vezető at Budapest Marriott Hotel, responded to this reviewResponded 12 July 2018

Dear Haitchtee,

Thank you very much for taking a moment to share your recent experience with us at Budapest Marriott Hotel.

There are a lot of great things to experience at The Budapest Marriott and we are glad we could make your stay a brilliant one.

I am happy to read how much you liked the view from the room and you were satisfied with the location of the hotel.

Thank you very much for your nice words about the bar and the lobby lounge. Your very encouraging comments on the staff will spur the team on to provide even higher levels of service.

We are absolutely thrilled to hear how much you enjoyed your time and we look forward to having the pleasure of your company again soon.

Kind regards,

Gabriella Jeney
Guest Relations Executive
Budapest Marriott Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2018

We were unable to get into our room until after 6 PM on the day of our arrival (we checked in at 11 AM) because housekeeping was backed up. That was the last time we encountered housekeeping during our two-night stay. They failed to clean our room the next day, even after we complained at the front desk at 5 PM about their failure. This is totally unacceptable. But, what was worse, the front desk were nonchalant when we complained when checking out the next morning. "We had a lot of complaints about housekeeping yesterday. We don't know what happened". That is NOT an acceptable response.

The room was nicely re-decorated. But the toilet is poorly designed and failed to clean itself after use, even after four flushes. No bathrobe. Only two bath towels provided (making it worse to be without housekeeping). I HATE the duvet covers - sleeping under Marriott's branded sleep products is unbearable. You either sweat to death at night or you freeze because there is no sheet. We ended up slipping the cover off the duvet and slept under the cover, even though it wasn't quite enough. So we ended up putting some of our clothes on top of the sheet.

Excellent breakfast was included. It is in a great location, right across form the trolley stop.

Room Tip: If you are used to sleeping under sheets, demand a room with traditional sheets and coverlet.
  • Stayed: July 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Marc1958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicolas O, Guest Services Manager at Budapest Marriott Hotel, responded to this reviewResponded 10 July 2018

Dear Marc1958,

Thank you for your review on Tripadvisor.

Although I am deeply concerned to learn that we fell way short of expectations during your stay, I very much appreciate your valuable feedback.

Let me kindly inform you that we have contacted you regarding your stay through our external system.

Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Budapest.

With kindest regards,

Nicolas Orere
Guest Services Manager
Budapest Marriott Hotel




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Reviewed 10 July 2018 via mobile

The hotel is conveniently located. We took the Big tour passes and had the bus stop just outside the hotel. Many sites like Chain bridge, the Basilica, Vaci St and many more we explored on foot later. But the best part were the views from the room. The room was a bit tight for 3. The Lounge was great food was wonderful with local delicacies and international options. Staff very friendly and helpful.

Stayed: June 2018, travelled with family
Thank sureabhu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicolas O, Guest Services Manager at Budapest Marriott Hotel, responded to this reviewResponded 11 July 2018

Dear Sureabhu,

Thank you for taking the time to share your recent experience at the Budapest Marriott Hotel with us.

We make every effort to ensure your expectations are exceeded and I sincerely appreciate you taking the time to share your personal experience and acknowledge our efforts.

Glad to hear that you were satisfied with our Executive Lounge.

Thank you for your very encouraging comments, which will spur the team on to provide even higher levels of service.

Looking forward to host you again at our property, whenever your travels bring you back to Budapest.

With regards,

Nicolas Orere
Guest Services Manager
Budapest Marriott Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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