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“Simply amazing”

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Hotel Palazzo Zichy
Ranked #4 of 333 Hotels in Budapest
Certificate of Excellence
Reviewed 4 weeks ago

I have been to over 75 countries and stayed at countless hotels, and Palazzo Zichy ranks easily in the top 5! Immaculate premises, superb lobby area with plenty of seating, great room for two people (good size, comfortable bed, stylish bathroom), quiet neighborhood yet 5-10 minutes from buses and metro stations, very responsive staff, delicious breakfast with a wide array of options.

We had a small incident toward the end of our stay there, as we had confirmed a 1:00pm late checkout the night before, only to be surprised by a phone call from the reception at 12:15pm telling us abruptly that we should vacate the room. After we checked out, guest service representative Rita apologized profusely to us and offered to order a taxi for us to the airport at the hotel's expense -- customer service at its best!

Some minor things that could be improved: 1) the shower area is half-open, and it's a bit difficult to shower without having water drip outside 2) in the breakfast area, the table that has the juices should be moved elsewhere because it creates congestion in the middle due to people squeezing fresh juices

Overall, an amazing hotel, and we would definitely stay there again if we visit Budapest in the future.

  • Stayed: August 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank WorldTravelerAWJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aliz_Szabo, Front Office Manager at Hotel Palazzo Zichy, responded to this reviewResponded 3 weeks ago

Dear "WorldTravelerAWJ",

Thank you for choosing our four star boutique hotel for your stay in Budapest.

I cannot be thankful enough for your wonderful words of praise and for the excellent rating given to us through TripAdvisor. Your kind patronage is highly appreciated.
I am thrilled to learn that we were able to live up to your expectations in several aspects and Rita was able to contribute to a great stay with her friendly and professional attitude. I will definitely forward your words to her and to the entire team as well.

It is very important for us to understand how effectively we meet our guests’ needs in order to make sure that we are able to constantly improve the standards of our services. Therefore I am thankful for your suggestions, they have already been shared with our top management for consideration.

It was our pleasure to have you in our hotel and we are looking forward to serving you again.

Sincerely,

Aliz Szabo

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Reviews (4,832)
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36 - 40 of 4,832 reviews

Reviewed 5 weeks ago

Nothing but greatness. Great Staff! Great Room! Great Bed! Great View! Great Breakfast Included! Great Bar! Great Location! Great Restaurants in Walking Distance!
Obviously this boutique hotel is great. LOL. If I could move in, I would.

  • Stayed: July 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank addtraveler10101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aliz_Szabo, Front Office Manager at Hotel Palazzo Zichy, responded to this reviewResponded 3 weeks ago

Dear "addtraveler10101",

Thank you very much for your kind words about your stay.

We are more than delighted that you had such a wonderful time with us. I am glad that the location of our hotel was so convenient for you and all the offers by the nearby restaurants met your expectations.

We hope to welcome you back one day!

Sincerely,

Aliz Szabo

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Reviewed 19 August 2017 via mobile

Located by the quiet Zichy square a good 15min walk to the key tourist area, a lovely environment to relax in after many hours seeing the highlights of this wonderful city and plenty of good local restaurants/cafes/bars to pass the time

Stayed: August 2017, travelled as a couple
Thank Sarah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zsofia_Lukacs, Guest Relations Manager at Hotel Palazzo Zichy, responded to this reviewResponded 4 weeks ago

Dear „Sarah B”,

Thank you very much for your recent stay at our Hotel Palazzo Zichy and for highlighting our central yet quiet location to the fellow travelers.

Being “very good” - as you have rated us on TripAdvisor- honors us; however, our aim is to deliver flawless and exceptional service to our guests, and we feel it is successful when we get a five-star rating. Please do not hesitate to contact us in case we can be at your further assistance or you have any suggestions to allow us to serve you even better next time.

Let me thank you once again for having chosen our boutique hotel and I truly hope that you will not hesitate to return once your travel plans will bring you back to Budapest.

Sincerely yours,
Zsófia (zlukacs @ continentalgroup . hu)

Hotel Palazzo Zichy
managed by Continental Group

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Reviewed 18 August 2017

The Hotel Palazzo Zichy is located in a quiet area of Pest, but a stroll of 5/10 minutes is all that is needed to get to the nearest Metro station; it's also easily walkable to buses and to the city centre and river. Probably best to get directions from the hotel reception in advance if travelling by public transport, as Lorinc Pap ter does not show up on Expedia/tourist maps.The hotel is stunning architecturally and despite arriving very late (our train was massively delayed from Salzburg), we were greeted warmly and served drinks in the bar and lounge area, which is open until 1am. Our room on the 5th floor overlooked the courtyard; was spacious and well-equipped. Bathroom was also spacious and although I found the temperature control on the shower a little challenging, we were very comfortable and had no issues at all. Breakfast is also excellent; it is served over several hours and there is a clear indication in the lifts regarding the quieter times to be seated. Staff were all good, especially (we found), the staff on reception and in the bar. A nice touch is that complimentary tea/coffee/chilled water are available in the lounge until 5pm each day. Our luggage was stored for us on our last day, which meant we could enjoy the day without having to lug it all around with us. Hotel is highly recommended.

Room Tip: Our room was classed as a Superior Room and was excellent.
  • Stayed: August 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Gillian T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aliz_Szabo, Front Office Manager at Hotel Palazzo Zichy, responded to this reviewResponded 3 weeks ago

Dear "Gillian T",

Thank you for recommending us on Tripadvisor!

Receiving such a wonderful feedback form a guest of ours is the nicest compliment we can get. We are happy to know that you thouroghly enjoyed your stay with us. Your generous comments on the design of the building and the warm hospitality extended to you by our team are very much appreciated.

We sincerely hope to see you again among our guests!

Kind regards,

Aliz Szabo

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Reviewed 17 August 2017

We loved this immaculate and well appointed hotel. Our room was very large and we had a view of the small square and church. We were happy that the windows opened so we could hear the church bells, however when they were closed we couldn't hear anything. The breakfast was delicious. There was a delicious restaurant just steps from the hotel. As other reviewers mentioned, it is a bit far from 'tourist' activities. It is easily accessible via public transport but it took us a couple of days to figure it out. We were able to easily walk to the Hop on Hop off bus stop and the Jewish Quarter. Overall an excellent hotel that we highly recommend.

  • Stayed: July 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank arleneschuler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aliz_Szabo, Front Office Manager at Hotel Palazzo Zichy, responded to this reviewResponded 3 weeks ago

Dear "arleneschuler",

First and foremost let me thank you for choosing our hotel and for sharing your opinion with us and other travellers here, on Tripadvisor.

It was great to read that you had an excellent time while staying in Hotel Palazzo Zichy. I am especially thankful for highlighting the comfort and cleanliness of the hotel as well as the rich and delicious breakfast selection we offer to our guests.

It was indeed our pleasure to serve you and we certainly look forward to welcoming you back in the near future.

With my best regards,

Aliz Szabo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Palazzo Zichy

Address: Lorinc pap ter 2, Budapest 1088, Hungary
Region: Hungary > Central Hungary > Budapest
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#1 Family Hotel in Budapest
#1 Romantic Hotel in Budapest
#2 Business Hotel in Budapest
#4 Luxury Hotel in Budapest
Price Range: ₹ 6,833 - ₹ 14,708 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Palazzo Zichy 4*
Number of rooms: 80
Official Description (provided by the hotel):
The place where history meets present! Stay in a historical palace that was originally constructed in the 19th century and served as the residence of a Hungarian noble, Count Nandor Zichy. Located in downtown Budapest in the historical Palace quarter. Our guests will enjoy a state-of-the-art guestroom with a flat panel television, and complimentary high-speed Internet. The 80-room hotel features many free services: lounge with free water and coffee, Internet-access, business corner with 6 workstations and fitness center. ... more   less 
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Also Known As:
Palazzo Zichy Hotel
Palazzo Zichy Budapest

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