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InterContinental Ljubljana
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Reviews (94)
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4 - 9 of 94 reviews
Reviewed 3 weeks ago via mobile

This place is fantastic. First, it's brand new, which is an attractive feature I wish I experienced more often. Second, this hotel is much more of a boutique, upscale hotel than its brand suggests. There are maybe 12 rooms per floor and the design, furnishings and general styling was more upscale and well executed than I expected. I had a very good massage at the spa, had a couple of workouts at the well-appointed and spacious fitness center and drank a glass of wine of two in their lounge. Note the restaurant and fitness center (and spa) are on the highest floors, and with very few tall buildings in Ljubljana, you can see for miles while you eat breakfast and/or workout. It's a 5 minute walk from the very center of town. I would stay here again in a minute.

Stayed: April 2018, travelled solo
1  Thank Ryan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aleksandra S, Guest Relations Team at InterContinental Ljubljana, responded to this reviewResponded 4 days ago

Dear Ryan B,

Thank you very much for the time taken to share this advantageous feedback with us.

We are very glad to hear that you enjoyed the overall ambiance of our hotel, its central location and had the chance to try our facilities located on the highest floors of the hotel such as the spa and our B-restaurant. We are very pleased that you found them all to be to your liking, and up to the highest of standards.

Thank you again for your lovely review, our guest's feedback is very valuable to us and helps us to maintain our high level of guest satisfaction.

We really hope to have the opportunity of welcoming you back to InterContinental Ljubljana very soon!

Regards,

Aleksandra Smrekar
Guest Relations Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

This stay was for a special valentines day getaway to the capital city. From the very beginning I was treated professionally, with respect and the reservations department not only helped me book a great stay, but went out of their way making it a special experience for both of us. I emailed several other higher class hotels, but none showed as much interest as the InterContinental team.

The room was practically perfect. Spacious, warm, quiet, amazing view, a media hub for connecting your computer to the TV and speaker system in the bathroom, separate shower, toilet and bathtub, an abundance of lined shallow and deep drawers, lighted closets... the list doesn't end. Lots of amenities, bathrobes, slippers, towels...

Location is great, and there is parking garage across the street that is inexpensive, even for Ljubljana standards. Breakfast offered lots of fresh fruits and all the necessities such as bacon and eggs. Unfortunately the student working the entrance did not speak Slovenian and could use a little brushing up in manners when asking someone to speak English.

The pool area was empty in the morning and was great for simply having a small swim.

Again, this was probably one of the best hotel experiences I've had, both in Ljubljana and at an InterContinental.

  • Stayed: February 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Marko J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aleksandra S, Guest Relations Team at InterContinental Ljubljana, responded to this reviewResponded 4 weeks ago

Dear Mr. Marko J,

Thank you for staying at InterContinental Ljubljana and for taking the time to share your experience with us!

It was a pleasure for us to have been able to be at your service during such a special trip, and I would like to take this opportunity and thank you for choosing IC Ljubljana!

It gives us great joy to hear that you felt appreciated and in good hands from the very beginning with the attentive service of our Reservations Department, and that you felt their interest and dedication were genuine.

We are pleased to hear that you enjoyed your room, and that you found our facilities to be of great quality and luxurious feel.
The central location of our hotel and its welcoming atmosphere is something we take great pride in and it thrills us that you have felt this way during your stay as well!

However, we are sorry to read that the mannerism of one of our staff members did not match your expectations on this occasion. Please accept our sincerest apologies. Our goal is to make everyone’s stay special and we have shared your feedback with the management for review.

We really hope to have the opportunity of welcoming you back to InterContinental Ljubljana very soon for another great stay!

Regards,

Aleksandra Smrekar
Guest Relations Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2018 via mobile

The hotel in general and rooms are really nice, but the employees in general seem to be lost, like they have not had proper training at all.
Then to charge 32 euro for parking is robbery, completely unacceptable, Ljubljana is not Dubai for gods sake.
Then the water pipes that run vertically through this specific room and all rooms above and below, make such a sound that it is like having a mini waterfall in the room, like there is no sound isolation at all from the water pipes.
We changed the room but since it was in the same position the problem was the same.
For the premium price one expects more from this hotel.

Stayed: February 2018, travelled with family
1  Thank moncic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aleksandra S, Guest Relations Team at InterContinental Ljubljana, responded to this reviewResponded 5 weeks ago

Dear moncic,

Thank you for the time invested in writing your valuable feedback after staying with us at InterContinental Ljubljana.

We sincerely apologize and are sorry for missing to provide for your needs especially with regards to the bathroom noise that was causing such an inconvenience during your stay. Our goal is to make everyone’s stay special and we have shared your feedback with the management for review.

With regards to our parking facilities, we do only offer valet parking services at an additional charge due to the fact that our garage is located below ground floor, or we inform our guests about other parking possibilities in the vicinity. Please accept my apology if this never come to happen in your case, and such thing definitely should not occur. Rest assured that your feedback will be passed on to the right person to ensure that all our guests are well informed about parking options.

Your comments are taken seriously for our improvement, since it is feedback such as yours that enables us to reinforce the quality of our service and we really appreciate your constructive comments.

Once again please accept our sincerest apologies for not having your recent stay with us live up to the high standards of the InterContinental Hotel brand.

We hope to have the pleasure of welcoming you back to InterContinental Ljubljana in the future.

Regards,

Aleksandra Smrekar
Guest Relations Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 March 2018

We stayed for 4 nights last month, had a great corner room with a bath with a view! The staff in the club room were fab, great service and very helpful. We had a relaxing time , just what we needed and enjoyed exploring Ljubljana and lake Bled. Lightly recommend this hotel for a relaxing break .

Room Tip: High floor to get best views
Stayed: February 2018, travelled as a couple
1  Thank 088754
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aleksandra S, Guest Relations Team at InterContinental Ljubljana, responded to this reviewResponded 19 March 2018

Dear Valued Guest,

Thank you so much for your review of our hotel and for choosing InterContinental Ljubljana.

We are pleased to hear that you enjoyed your stay with us, and that you found your room and the bath to be of great quality and luxurious feel. However, we are especially thrilled that the attentive service of our Club IC staff was a key factor in your satisfaction!

Allow me to thank you once again for your wonderful feedback, and we really hope to have the opportunity of welcoming you back to InterContinental Ljubljana very soon!

Regards,

Aleksandra Smrekar
Guest Relations Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 February 2018 via mobile

We booked here because this is the best one in Ljubljana .
Walking around Ljubljana only take I half day . So we went back to the resort for the spa and beautiful swimming pool . It’s offers great city view . We love it very much .
My hubby went to the roof top bar to smoke cigar after.
He likes this hotel too.
Service is good . Staffs are kind .
Walking to the major attraction only need 15 mins walk. Very safe and easy ! Taxi to triple bridges only cost around 3 usd . (15 mins walk or pay 3 usd)
We Highly recommand this hotel
Room is clean and spacious too
I saw some tour stay here too. But they arrivevlate . So won’t affect u to use the pool. It’s very quiet at afternoon time .
Will stay here again in case we come back

Stayed: February 2018, travelled with family
1  Thank EvaW0000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aleksandra S, Guest Relations Supervisor at InterContinental Ljubljana, responded to this reviewResponded 27 February 2018

Dear Mrs EvaW0000,

Thank you for your generous and delighted review about InterContinental Ljubljana. I was particularly thrilled to hear that you chose our hotel because you see it as the best in Ljubljana and that our hotel was the highlight of your trip! I would also like to thank you for emphasizing our SPA area, the service provided by our ladies and gentleman and the interiors of our rooms.

We honestly hope to see you and your husband becoming our regular guests!

Sincerely,

Aleksandra S.

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