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Reviewed 6 July 2015

Spend the weekend in Warsaw and decided to spend one night at DoubleTree with my family. The hotel is remote located, I had this time a car with me but usually when I come by plane the hotel would be not my first choice.
On the up side - very friendly staff, very welcoming, quick and professional. The lobby area is huge. I loved our room on the 4th floor. Window in the ceiling, spacious, modern, big bathroom. The bed was very big and comfy. Enough space for us with our 5year old, who loved the room as well :) Breakfast was very good, big choice and very tasty. If not the location - it would have been excellent !

  • Stayed: July 2015, travelled with family
    • Location
    • Rooms
    • Service
Thank Tim O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2015

Nice and new hotel with large, enlightened rooms, quiet location, kind staff, very good and diverse breakfast buffet. Best choice for a conference. Very nice park with a pond and beautiful trees in front of the restaurant terrace - and some sweet smelling rose plants.
It's located in a very quiet area in the city outskirts, remote from town center - reachable mainly by taxi (about 60 PLN one-way taxi fare).

  • Stayed: June 2015, travelled on business
    • Value
    • Location
    • Service
Thank Maria P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 June 2015

If you go there because of conference, it's OK. You probably had no choice. Don't worry. But if you need just a hotel in Warsaw area, mabe you could find something more appropriate.
Advantages: if you like trendy hotels - it's the case (I don't care if hotel is trendy). The staff is nice but infected by the corpo-style of big, trendy hotels. Rooms are big, comfortable and with sufficient acoustic isolation. You have choice of the parking area - free external parking space, or garage for the extra fee. Breakfast is very good - except of coffee.
Disadvantages and weak points: restaurant is just average, coffee for breakfast is awful (you may order very good coffee in the bar - but it's extra paid, of course), ventilation of meeting room was insufficient and air-condition - unsteerable. Standard check-out time is relatively early as for conference center. Hotel is situated remotely from the central part of Warsaw, so getting to any important or interesting point of the city will take significant time and money.

  • Stayed: June 2015, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank stkarcz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 June 2015

Had stay at this hotel for one day. Room was new, modern and clean. Gym and pool look perfect for hotel. Breakfast in the morning had many options and was tasty. This stay would be perfect except one 'BUT' - noise isolation is just Terrible. Group of guest had party in near room and it was impossible to sleep until 4AM. (two times i ask security help). Because main propose of saying in hotel is to have good sleep i give only 1 star.

Most of time I don't care if staff is friendly or not, but it was surprise to find that it wasn't friendly at all in this hotel.

Stayed: June 2015, travelled as a couple
Thank ViktorasZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTGuestRelations1, Kierownik ds. gości at DoubleTree by Hilton Hotel & Conference Centre Warsaw, responded to this reviewResponded 23 June 2015

Dear Guest,

Thank you for taking the time out to convey your feedback regarding your stay at the DoubleTree by Hilton Warsaw.

It is a great pleasure to read that our hotel's facilities such as: room, restaurant, wellness & fintess area met your expectations.
I am extremely sorry that our staff was not able to show a true value of Hilton’s hospitality during your stay. We have noted all of your comments, which have been addressed with the specific department heads for review and corrective actions.

We do hope that will give us another chance to get things right for you! While the sleepless night may not be able to be retrieved, we can certainly ensure that you have a room that has proper noise isolation.

With kind regards,

Żaneta Wicik
Brand Performance & Guest Relations Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2015 via mobile

Visited last week of May 2015 and spent couple of nights while on business conference
The hotel has great large airy rooms and a spacious lobby . Cheerful staff and a larger bar than anywhere else I've seen in most European hotels and serves super draught beer . The spa is ok . And fitness centre average .
What's to die for are the lush lawns outside for a relaxed drink or meal
We had a live music party outside at night and loves it
Wifi worked super and even outside at the porche free
What I hated was location in middle of nowhere and far from city . Taxis abound but come on not even a convenience store in walking distance .
Place is great for business offsites and recuperating coy

Stayed: June 2015, travelled on business
Thank Vikas M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTGuestRelations1, Kierownik ds. gości at DoubleTree by Hilton Hotel & Conference Centre Warsaw, responded to this reviewResponded 11 June 2015

Dear Mr. Vikas M,

Thank you for sharing your experience about your stay at DoubleTree by Hilton Warsaw here on Trip Advisor - we appreciate your time. We are especially pleased to hear when guests enjoy their stay and that our staff was able to showcase a true value of Hilton's hospitality.

We look forward to welcoming you back the next time your travels bring you to Warsaw!

With kindest regards,

Żaneta Wicik
Brand Performace & Guest Relations Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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