We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Good location but poor service, lack of training”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Mercure Warszawa Centrum
Ranked #15 of 123 Hotels in Warsaw
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“Good location but poor service, lack of training”
Reviewed 3 February 2012

Seriously I rely feel bad of this service in this holiday inn, clerk lacks of training and attutide also seems un-welling to service customer. Well the location is absolutely good, it is the reason I choose to stayed. but I think the price I paid for sure I adoubt the quilty of this 4 stars hotel.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Dj0820
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

1,701 reviews from our community

Traveller rating
    721
    737
    175
    49
    19
See reviews for
231
430
189
552
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (127)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Falkirk District, United Kingdom
Level Contributor
49 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 2 February 2012

I would thorougly recommend this hotel. The reception staff were excellent, and when we entered our room we were delighted, everything was perfect. The beds were really comfy and plenty of luxurious pillows. We were right in the centre so shops were nearby as was transport links. I would recommend this hotel to everyone

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tbaginski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MonikaSzwarc, Public Relations Manager at Mercure Warszawa Centrum, responded to this review, 7 February 2012
Dear Madame,
We are always glad to read such a positive opinion about our team and room equipment.
Your comment will be shared with our staff to make them aware that their efforts are rewarded by satisfied guest.
The ‘Pillow menu’, that made your stay comfortable and luxurious, is one of our Holiday Inn standards. There are 5 pillow types to choose from; 2 available already in the room, the rest is upon request.
Once again thank you for your review.
We are looking forward to giving you a warm welcome next time as well.
Best regards,

Luiza Chłopecka
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bengaluru, India
Level Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 2 February 2012

Clean and spacious rooms, good breakfast options, warm reception and care during your stay are some of the good points besides being near to the mall, public transport as well as other facilities. Good restaurants within walking distance. If you are enthusiatic then you can walk upto the old city as well. Overall for business stay it is a good hotel. Only pitfall is that the internet access is expensive so either you have to come to the lobby for free internet access. This is one thing if it is included as price for the room you pay then it will be fantastic.

Room Tip: Higher floor with room facing the mall is better
See more room tips
  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank anoopjain72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MonikaSzwarc, Public Relations Manager at Mercure Warszawa Centrum, responded to this review, 7 February 2012
Dear Sir,
Thank you for sharing your positive feelings about our service. We want every guest to feel especially and uniquely treated by us. We are glad you tasted and liked dishes served in our Brasserie Restaurant and that you appreciated our efforts to meet your requirements.
The internet connection, that was not available in your room, is already included in the room rate in executive rooms and suites.
We will be more than happy to attend to your needs again in the future.
Best wishes,
Luiza Chłopecka
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
60 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 1 February 2012

Staff friendliness made a huge difference in comparison with other holiday inns
Everything worked well and very prompt service
Only disadvantage : wireless internet was NOT for free
Trying to find right channels on TV a bit cumbersome
Towels though a bit old century - not very soft either

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank experiencematter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MonikaSzwarc, Public Relations Manager at Mercure Warszawa Centrum, responded to this review, 7 February 2012
Dear Madame,

Thank you for posting the review of your experience during your stay in our hotel. I am really proud of the receptionists’ attitude, their efficient work and quick response to guests’ needs. When it comes to the internet connection, there is an additional charge for it in standard rooms, but you can use it for free on the ground and first floor. There is a Business Centre at guests’ disposal, situated nearby the reception desk and opened 24 hours for free. To operate a TV more easily we have prepared a channel list, which should be found on the table in each room on the table. I will pass your remark on the quality of our towels to the Housekeeping department in order to solve it.
Once again, thank you for your time and I hope your next stay in our hotel will be even more satisfying.
Best regards,
Luiza Chłopecka
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pardubice, Czech Republic
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 30 January 2012

There were several issues that irritated me within astay in the hotel. First eventhough a higher price nothing was included - breakfast and internet connection neither. As mentioned Internet connection was paid but unstable and did not work properly. Long, long queques in the reception. Once you wait 10 minutes you get information that you can't pay you bill breakfast included because you were not on breakfast yet and the system doesn't allow to add it. So you go for a breakfast and then stay even twice longer time in the queque to reception. The offer for a cup of coffee can't help the situation. Beside that breakfast was very good as well as kind and still positive receptionist. Nice they had several types of pillow to sleep you better but I also had a hole in the bed-clothes.

  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kurzi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MonikaSzwarc, Guest Relations Manager at Mercure Warszawa Centrum, responded to this review, 7 February 2012
Dear Sir,

At the beginning I would like to thank you for your feedback regarding the service in our hotel.
I am genuinely sorry for all the inconvenience you experienced during your stay. I do apologize for not having informed you about the rules of adding breakfast to the final bill. You could have paid for breakfast directly in the restaurant or settle the bill in advance by choosing an option with breakfast. Although the Wi-Fi is only not included in standard rooms, you have free access to the internet in the public area and in higher category of rooms, such as executive rooms or suite.
In case of any problems with the Wi-Fi, we send our technician to check and fix it. Thanks to your review we know which areas of our service need consideration and improvement. Clear and efficient communication is essential to avoid any problems and to focus on living up to our guests’ expectations.
I am delighted that despite many inconveniences, you found our ‘Pillow menu’ useful and comfortable. It is something we are proud of and are often distinguished by guests.

Once again, thank you for your time and for sharing your feelings about our service. I hope if you decide to choose our hotel again, you will be satisfied by with an improved quality.
Yours faithfuly,
Luiza Chłopecka
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Warsaw hotels
Śródmieście Południowe
Novotel Warszawa Centrum
Śródmieście Południowe
Mercure Warsaw Grand
Mercure Warsaw Grand
#14 of 123 in Warsaw
1,988 reviews
Polonia Palace Hotel
#5 of 123 in Warsaw
2,528 reviews
Show Prices
Show Prices
Show Prices
Show Prices
Show Prices
Show Prices

Been to Mercure Warszawa Centrum? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Additional Information about Mercure Warszawa Centrum

Property: Mercure Warszawa Centrum
Address: Ul. Zlota 48/54, Warsaw 00-120, Poland
Region: Poland > Central Poland > Mazovia Province > Warsaw
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#14 Luxury Hotel in Warsaw
#16 Romantic Hotel in Warsaw
#16 Business Hotel in Warsaw
#18 Family Hotel in Warsaw
Price range (per night): ₹ 3,628 - ₹ 10,301
Hotel Class:4 star — Mercure Warszawa Centrum 4*
Number of rooms: 338
Official Description (provided by the hotel):
Mercure Warsaw Centrum hotel is located in the heart of the city and opposite to Palace Of Culture & Science-the icon of the capital city. Offices of international companies are in walking distance. Across narrow street from Mercure Warsaw Centrum hotel new generation multifunctional complex Zlote Tarasy is located (shopping, cinema, entertainment, Hard Rock Cafe, Aquarium Jazz Club). Hotel is located only 2 min. away from Central Railway Station.This 4-star business hotel combines fine polish hospitality, international cuisine and modern business facilities (high speed & wireless internet. Hotel has 338 comfortable air-conditioned rooms (suites, standard, Executive and non-smoking). You can enjoy the traditional Polish as well as international Menu in our "Winestone Restaurant" and have a good choice of specially selected wines. To relax, the hotel offers Fitness Center including sauna, jacuzzi & gym. The Mercure Warsaw Centrum hotel is the best location for international events, exclusive board meetings and seminars - 11 conference rooms with modern multi-media equipment. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, ACCOR and HotelQuickly so you can book your Mercure Warszawa Centrum reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Warsaw Hotel Warsaw
Warsaw Holiday Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing