We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
US$ 93
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Restaurant
US$ 90
US$ 86
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Restaurant
Patio Hotel(Wroclaw)
US$ 85
US$ 81
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Restaurant
US$ 112
US$ 102
Hotels.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Restaurant
US$ 94
US$ 80
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Restaurant
Friends Hostel(Wroclaw)(Great Value!)
Book now, pay at stay
US$ 122
US$ 39
Hotels.com
View Deal
  • Free Wifi
US$ 48
US$ 37
Priceline
View Deal
  • Free Wifi
  • Restaurant
Free cancellation until 05/08
US$ 70
US$ 68
Expedia.com
View Deal
  • Free Wifi
Corner Hostel(Wroclaw)
US$ 34
Booking.com
View Deal
  • Free Wifi
  • Bar/Lounge
US$ 103
US$ 74
Priceline
View Deal
  • Free Wifi
  • Breakfast included
Savings alert! 15% below average rates

The price you found is 15% lower than this hotel's average rate of US$ 87/night.

We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

Reviews (485)
Filter reviews
485 results
Traveller rating
201
166
78
28
12
Traveller type
Time of year
LanguageAll languages
More languages
201
166
78
28
12
Show reviews that mention
All reviewsexcellent breakfastplace to staygood sizelukaszreceptionstopovermotorwaytrambeddingheatingluxury
Filter
Updating list...
10 - 15 of 485 reviews
Reviewed 2 July 2017

I happen to have (this year) silver status in Accor Hotels, so I got welcome drink. I could have had a drink, but bartender lost recipes for drinks and could not remember how much of each ingredient to put in... so, I asked fro white vine -- I was offered a glass of FRESCO vine. Those who do not know, FRESCO is pseudo-vine that you but in Tesco for about 2 euro a bottle... this is like, the bottom feeder of all vines. This should not even appear in a NOVOTEL -- it belongs to IBIS Budget.... Brrrrrrrrr

I understand that Accor hotels want to rip us all, but there is a limit to being cheapskates...

Hotel is old... and it feels... generally speaking, it needs complete refurbishing / remodeling -- for the price (and the brand) quality of the building is... BAD.

They lost my online check-in...

Breakfast is very nice -- with special stand to have freshly prepared eggs in various form... this itself brings the quality one level up (to average), but I want to express my overall displeasure with the price performance.

This is NOT your quality Novotel... do not expect what you would normally expect... this is an old / used Novotel that has managers that are cheapskates...

Room Tip: Just go to another hotel
  • Stayed: July 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank MarcinDrP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 14 July 2017
Google Translation

Szanowny Panie Marcinie,
Bardzo dziękuję za Pana opinię dotyczącą jakości serwisu. Pana uwagi dotyczące zachowania naszych pracowników są dla nas niezwykle istotne i pomocne w eliminacji niepożądanych zachowań.
Gość jest dla nas najważniejszy i dokładamy wszelkich starań, aby w tym obszarze oceny naszych Gości były na najwyższym poziomie.
Bardzo ubolewam, że doświadczył Pan tak niemiłych wrażeń podczas pobytu w naszym hotelu. Chciałabym zapewnić, że sytuacja z jaką miał Pan do czynienia nie jest standardem jaki reprezentujemy w codziennej pracy.
Dołożę wraz z moim zespołem wszelkich starań, aby wyeliminować takie zachowania w przyszłości.
Mam nadzieję, że będziemy mieli przyjemność gościć Pana ponownie i zaprezentować nasze usługi na satysfakcjonującym Pana poziomie.
Sprawi nam Pan wielką radość odwiedzając nas ponownie i obdarzając nas ponownie swoim zaufaniem.
Łączymy serdeczne pozdrowienia i zapraszamy w najbliższej przyszłości.
Łączę serdeczne pozdrowienia
Ilona Porwoł
Dyrektor Hotelu wraz z zespołem Novotel Wrocław City

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2017

Novotels are a low end hotel chain but this one in Wroclaw has got to be at the bottom of their list. This is an old, tired property in serious need of refurbishing. Maybe the badly stained carpeting put us off but even our lower expectations didn't quite prepare us for the condition of the furnishings in the room.

Room Tip: If you want a good room stay somewhere else.
  • Stayed: June 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank NJ_Traveler90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 18 July 2017

Dear Guest,
Thank you very much for your stay at our hotel and for taking the time to tell us about your experience at the Novotel Wroclaw City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Novotel Wrocław City, we strive to provide a superior service experience for every customer and day by day we will do our best to improve the quality and standard in the hotel. However, some plans (especially investments plans) are spread over time.
I hope you will visit us again and we will do our best to make your stay comfortable.
We will be happy to host you again in Novotel Wroclaw City.
With best regards
Ilona Porwoł
General Manager with hotel team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2017

We stayed there with a tour group and understood that the hotel would not be luxury ( to say the least). The location does require taxi, the lobby is fine. Our room was really disappointing. The carpet was extremely stained- the bed and bedding were fine and clean. The "couch" or whatever it was extra piece of furniture to sit on was pretty gross and not very solid. ( I sat on it using a towel). The breakfasts were good, nice varied selection and food was good. Overall it was not terrible, but the carpeting and couch really were not what I would expect.

  • Stayed: June 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank moiinnj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel_Wroclaw_City, Dział Rezerwacji at Novotel Wroclaw City, responded to this reviewResponded 26 June 2017

Dear Polidoro,

Thank you very much for your opinion.
I am very sorry that we did not fully meet your expectations.
We apologize for this situation. It should not be in a 3-star hotel.
We are happy to hear warm words about the crew as well as the breakfast service.
I greet and wish you a nice day.

Kind regards in Novotel Wrocław CITY

Agnieszka Mędrak

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 May 2017 via mobile

We stayed here for one night to break up our journey to Krakow. The hotel is 5 to 10 minutes from the motorway and 15 to 20 minutes from the old town. As you would expect from a chain hotel in this price category, the rooms were clean and functional. Most of the other guests seemed to be part of German bus tours. Because we arrived quite late, we also had dinner in the restaurant. The menu consisted mostly of burgers, pasta, steaks and some salads etc. You wouldn't necessarily go there if you had the time to find somewhere else but the food was well presented and the staff were helpful and friendly. We skipped breakfast and opted to drive into the old town centre instead.

Stayed: May 2017, travelled with friends
Thank Holger K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel_Wroclaw_City, Dział Rezerwacji at Novotel Wroclaw City, responded to this reviewResponded 5 June 2017

Dear Holger K,
We are very happy to receiving so many nice words about our standard, service and team!
We hope that we will have an opportunity to host you in the nearest future again.
With best regards

Agnieszka Mędrak
Reservation Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 May 2017 via mobile

This Novotel does not seem as great as other worldwide Novotel hotels. The staff here are nice but not necessarily helpful, we came from the UK and forgot to bring an adapter, usually most hotels are happy to provide but this one stated that we'd have to buy . The room is somewhat basic but clean. The location is good, not sure I'd come to this hotel again.

Stayed: May 2017, travelled with friends
Thank AbzReviewsss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel_Wroclaw_City, Dział Rezerwacji at Novotel Wroclaw City, responded to this reviewResponded 23 May 2017

Dear AbzReviewsss,

I would like to thank you for rating your stay at the Novotel Wrocław CITY.
I am sorry that your stay did not meet your expectations. My sincere apologies for all the inconvenience. We trust that you will give us another opportunity of welcoming you back in a not too distant future under more favorable auspices.

We invite at the next time.

Regards

Agnieszka Mędrak

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews