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“good value for money - especially for business trips”

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Novotel Wroclaw City
Ranked #22 of 74 Hotels in Wroclaw
Certificate of Excellence
Reviewed 19 July 2017

This particular Novotel is typical 3* hotel. Of course you can't expect any luxury there, but all you need is on very good level. I'm regularly there (almost once a week) and I really appreciate the personal touch from the team working there. Reception desk is very friendly and they always try to meet my wishes about the room.
I really appreciate also Mr. Lukasz from the bar that is always very kind and helpful.
In the summertime there is a garden where you can relax in the evening.

Stayed: July 2017
Thank A T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel_Wroclaw_City, Dział Rezerwacji at Novotel Wroclaw City, responded to this reviewResponded 1 August 2017

Dear AT

Thank you so much for your opinion :)
I am extremely glad that you have enjoyed the service, our main goal is to deliver the highest quality of service possible to ensure our customers will return. It is very much rewarding and motivating to become even better. I will pass your comments to our staff.

We invite at the next time :)

Agnieszka Mędrak

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5 - 9 of 422 reviews

Reviewed 2 July 2017

I happen to have (this year) silver status in Accor Hotels, so I got welcome drink. I could have had a drink, but bartender lost recipes for drinks and could not remember how much of each ingredient to put in... so, I asked fro white vine -- I was offered a glass of FRESCO vine. Those who do not know, FRESCO is pseudo-vine that you but in Tesco for about 2 euro a bottle... this is like, the bottom feeder of all vines. This should not even appear in a NOVOTEL -- it belongs to IBIS Budget.... Brrrrrrrrr

I understand that Accor hotels want to rip us all, but there is a limit to being cheapskates...

Hotel is old... and it feels... generally speaking, it needs complete refurbishing / remodeling -- for the price (and the brand) quality of the building is... BAD.

They lost my online check-in...

Breakfast is very nice -- with special stand to have freshly prepared eggs in various form... this itself brings the quality one level up (to average), but I want to express my overall displeasure with the price performance.

This is NOT your quality Novotel... do not expect what you would normally expect... this is an old / used Novotel that has managers that are cheapskates...

Room Tip: Just go to another hotel
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  • Stayed: July 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank MarcinDrP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 14 July 2017
Google Translation

Szanowny Panie Marcinie,
Bardzo dziękuję za Pana opinię dotyczącą jakości serwisu. Pana uwagi dotyczące zachowania naszych pracowników są dla nas niezwykle istotne i pomocne w eliminacji niepożądanych zachowań.
Gość jest dla nas najważniejszy i dokładamy wszelkich starań, aby w tym obszarze oceny naszych Gości były na najwyższym poziomie.
Bardzo ubolewam, że doświadczył Pan tak niemiłych wrażeń podczas pobytu w naszym hotelu. Chciałabym zapewnić, że sytuacja z jaką miał Pan do czynienia nie jest standardem jaki reprezentujemy w codziennej pracy.
Dołożę wraz z moim zespołem wszelkich starań, aby wyeliminować takie zachowania w przyszłości.
Mam nadzieję, że będziemy mieli przyjemność gościć Pana ponownie i zaprezentować nasze usługi na satysfakcjonującym Pana poziomie.
Sprawi nam Pan wielką radość odwiedzając nas ponownie i obdarzając nas ponownie swoim zaufaniem.
Łączymy serdeczne pozdrowienia i zapraszamy w najbliższej przyszłości.
Łączę serdeczne pozdrowienia
Ilona Porwoł
Dyrektor Hotelu wraz z zespołem Novotel Wrocław City

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Reviewed 28 June 2017

Novotels are a low end hotel chain but this one in Wroclaw has got to be at the bottom of their list. This is an old, tired property in serious need of refurbishing. Maybe the badly stained carpeting put us off but even our lower expectations didn't quite prepare us for the condition of the furnishings in the room.

Room Tip: If you want a good room stay somewhere else.
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  • Stayed: June 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank NJ_Traveler90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 18 July 2017

Dear Guest,
Thank you very much for your stay at our hotel and for taking the time to tell us about your experience at the Novotel Wroclaw City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Novotel Wrocław City, we strive to provide a superior service experience for every customer and day by day we will do our best to improve the quality and standard in the hotel. However, some plans (especially investments plans) are spread over time.
I hope you will visit us again and we will do our best to make your stay comfortable.
We will be happy to host you again in Novotel Wroclaw City.
With best regards
Ilona Porwoł
General Manager with hotel team

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Reviewed 16 June 2017

We stayed there with a tour group and understood that the hotel would not be luxury ( to say the least). The location does require taxi, the lobby is fine. Our room was really disappointing. The carpet was extremely stained- the bed and bedding were fine and clean. The "couch" or whatever it was extra piece of furniture to sit on was pretty gross and not very solid. ( I sat on it using a towel). The breakfasts were good, nice varied selection and food was good. Overall it was not terrible, but the carpeting and couch really were not what I would expect.

  • Stayed: June 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank moiinnj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel_Wroclaw_City, Dział Rezerwacji at Novotel Wroclaw City, responded to this reviewResponded 26 June 2017

Dear Polidoro,

Thank you very much for your opinion.
I am very sorry that we did not fully meet your expectations.
We apologize for this situation. It should not be in a 3-star hotel.
We are happy to hear warm words about the crew as well as the breakfast service.
I greet and wish you a nice day.

Kind regards in Novotel Wrocław CITY

Agnieszka Mędrak

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Reviewed 24 May 2017 via mobile

We stayed here for one night to break up our journey to Krakow. The hotel is 5 to 10 minutes from the motorway and 15 to 20 minutes from the old town. As you would expect from a chain hotel in this price category, the rooms were clean and functional. Most of the other guests seemed to be part of German bus tours. Because we arrived quite late, we also had dinner in the restaurant. The menu consisted mostly of burgers, pasta, steaks and some salads etc. You wouldn't necessarily go there if you had the time to find somewhere else but the food was well presented and the staff were helpful and friendly. We skipped breakfast and opted to drive into the old town centre instead.

Stayed: May 2017, travelled with friends
Thank Holger K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel_Wroclaw_City, Dział Rezerwacji at Novotel Wroclaw City, responded to this reviewResponded 5 June 2017

Dear Holger K,
We are very happy to receiving so many nice words about our standard, service and team!
We hope that we will have an opportunity to host you in the nearest future again.
With best regards

Agnieszka Mędrak
Reservation Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Wroclaw City

Address: ul. Wyscigowa 35, Wroclaw 53-011, Poland
Region: Poland > Southern Poland > Lower Silesia Province > Wroclaw
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #22 of 74 Hotels in Wroclaw
Price Range: ₹ 3,236 - ₹ 4,854 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Novotel Wroclaw City 3*
Number of rooms: 145
Official Description (provided by the hotel):
The Novotel Wroclaw is situated 4 km from the centre of Wroclaw and 12 km from Wroclaw Strachowice Airport. For business travellers, we offer the convenience of WiFi internet and five conference rooms. Surrounded by parks and gardens, the hotel is a great location for a family holiday or weekend break with an outdoor playground for your children to enjoy. Our Garden Brasserie restaurant and lobby bar come highly recommended and our terrace is simply perfect in summer. Onsite parking. ... more   less 
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TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, TripOnline SA, HotelQuickly, ACCOR and Agoda so you can book your Novotel Wroclaw City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Wroclaw
Wroclaw Novotel

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