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Reviews (1,958)
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All reviewswawel castleriviera travelexecutive roomold townswimming pooloverlooking the riverthe main squarenice hotelcity centrebusiness tripbusy roadgood sizetram stopbreakfast buffet isminute walklong weekendroom was large
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Reviewed 6 April 2018 via mobile

Stayed here for a city break in March 2018. The staff are great, bar and restaurant very good very clean upon entrance. The rooms are dated we was on the third floor and the walls had no skirting boards on. Cleaners very good.

My main issue was the spa. Went into the Jacuzzi and the smell I can only describe as stale water and wet dog. I got out and the smell stayed on my skin. It’s like it’s not being maintained. That was the down side for us. The hotel is ok but not 4 stars.

Stayed: March 2018, travelled as a couple
Thank Sbeard83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wojtek K, Guest Relations Manager at Hotel Novotel Krakow Centrum, responded to this reviewResponded 9 April 2018

Dear Sbeard83,

Thank you for your time to share with us this review.
I am sorry to hear about all inconveniences caused during your stay at our spa.
We will do our best to investigate and eliminate such occurrences so they will not happen again.
Once again, I am really sorry for this.

Sincerely yours,

Wojtek Kogut
Guest Experience Manager Krakow

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018

Stayed here as part of a package, with Riviera Travel. A pleasant hotel close to the Vistula river. The Wawel, a medieval castle, is also nearby. There’s a fire breathing dragon, outside, guarding his cave. Really, every five minutes or so, he breathes fire. Probably propane fuelled. It’s quite entertaining. Well, it appealed to my immaturity. In the centre, is the picturesque town square surrounded by a plethora of bars and eateries. We dined at the : Pod Nosem, the castle end of Kanonicza. Well worth it, fine dining at its best. We had a very good Polish Rosè with our meal. Apparently there are vineyards close to Krakow itself. It came as something of a revelation that Poland is a wine producer. Please forgive my ignorance. The meal came to 350 Zl, with a 50Zl tip. A bit pricey, but worth it. If you’re peckish during the day, try one of the patisseries, a large selection of cakes, you can either eat there, or take out. Yum yum. Our tour included a visit to Auschwitz Birkenau. Well, what could I say about, that place? Where could I even begin...?
We enjoyed our visit to Krakow. It’s one of the few places I’d like to go back.
Hope this review is helpful.

Stayed: March 2018, travelled as a couple
1  Thank travell4258
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelKrakowCentrum, Guest Relations Manager at Hotel Novotel Krakow Centrum, responded to this reviewResponded 9 April 2018

Dear Sir/Madam.
Thank you for your feedback. Your review is very helpful! We hope to see you again at Novotel Kraków Centrum.
Best regards,
Jakub Głowacki,
Guest Experience Manager

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Reviewed 30 March 2018 via mobile

Stayed here for a 4 night break with friends in March. Hotel staff very pleasant & very helpful. Hotel in general was very clean, rooms were cleaned everyday to a very high standard. Swimming pool & spa area excellent place to relax. Close to the city centre, roughly 20 min walk. We stayed bed & breakfast, which was very good. Enjoyed the cooked omelettes. Again very polite & friendly staff, couldn't do enough for you. Many thanks for a delightful stay, David

Stayed: March 2018, travelled with friends
Thank Dsimp28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelKrakowCentrum, Guest Relations Manager at Hotel Novotel Krakow Centrum, responded to this reviewResponded 3 April 2018

Dear David,
Thank you very much for your review. We're glad you enjoyed your time at Novotel. I believe we will hava a chance to meet here again.
Best regards,
Jakub Głowacki

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Reviewed 29 March 2018

Modern hotel, with very confortable rooms and a perfect breakfast, very well located with a parking just under. It is just in front of the Vistula river and the Wawel castle, at a walking distance from the old city center.

  • Stayed: March 2018, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank TP59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 March 2018

4th floor room overlooking river and Wawel castle. Well appointed room that was clean and tidy. Just refurbished so everything worked throughout the hotel, and all the fixtures and fittings were good quality - not basic functional items. A lot of effort has gone in to the design to make it look very modern and smart. Food in the restaurant was also high quality (breakfast and evening meal). I would go there again.

Room Tip: south side rooms have better views, and despite overlooking a busy road are not noisy
  • Stayed: March 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Chris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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