We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Krakow transport”
Review of Grand Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Grand Hotel
Ranked #88 of 262 Hotels in Krakow
Certificate of Excellence
Reviewed 23 March 2012

Just returned from three days business in Poland, based in Krakow. Stayed at the Grand hotel, but had to move from the room which faced the Lizzard King nightclub (noisy smokers on the street until four am.
We again booked Adam from Professional Transport Services, www.auschwitz-krakow.com who provides a first class service. Always prompt to pick you up, has good english and is very knowledgable about the area, its history and current news. Our business trip took us on a two hour drive to Czechowice-Dzeidzice which was a comfortable informative journey. On the way back Adam had lunch with us and we sampled his Polish Vodka.
Definitely recommend Adam for your Krakow visit.
Definitely recommend Krakow for a city break.

Room Tip: Room facing the Lizzard King nightclubare noisy until early morning.
See more room tips
  • Stayed: March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank stuart b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anna B, General Manager at Grand Hotel, responded to this reviewResponded 28 March 2012

Thanks for taking the time to write your review. I am glad to hear that you liked Cracow. I look forward to serve you in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
JPMiles / Payback Arrow
50
JPMiles / Payback Arrow
Reviews (644)
Traveller rating
Traveller type
Time of year
Language

348 - 352 of 644 reviews

Reviewed 19 March 2012

We have stayed 2 nights at the Grand Hotel in Krakow. We have chosen this hotel due to the previous reviews. Whilst the convenient location of the hotel speaks for itself as it cannot be more central; the reception - breakfast room - hallways etc. are clean, elegantly furnished and gorgeous something must have happened. We don't believe that the standard provided would achieve a 5star rating, but rather than berate them I would list several problems which are for you to decide whether something similar would bother you or not:
*as the temperature outside was about 2C we expected the rooms to be heated - once complained that it is so cold that we cannot take our coats off they said they KNOW of the problem but all they can do is to equip us with a storage heater. The bedding was damp due to the cold and they could not change the rooms as we booked a Double Deluxe with a Queen Bed they could only exchange it to a smaller room with separate beds. A compromise was reached by installing the heaters and changing of the bedding.
*the bedding, towels had way to much use in them! - they were grey, shabby and had holes in them! this is not because I'm a snob, its rather due to the fact that I don't own bedding with holes in it , so if I pay to the Grand Hotel a 5*Hotel I don't expect to be put up in that!
*the toiletries were basically non existent -half roll of toilet roll, cheap, received one of everything ! had to ask for extra! light bulbs out, no writing paper, pen, chocolate etc...which is ok but again this supposed to be a 5* Hotel!
*We arrived in a car so I had two coats, scarf etc. the bellboy DID NOT carry ANY of our stuff up - he gave the two coats, scarf etc. after checking in, in a BUNCH in my hand!
*And last but not least the noise coming from the street is unbearable - stay away if you are a light sleeper!
So that's me done with moaning- its up to you to decide....

  • Stayed: March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
8  Thank wk1789
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anna B, General Manager at Grand Hotel, responded to this reviewResponded 21 March 2012

Dear Sir / Madam,

Thanks a lot for taking a time to write your review. I am awfully sorry to hear that you did not like your stay with us. I have to say I regret the fact that I did not have an opportunity to meet with you and talk when you stayed at the Grand Hotel. The only think I can do is to say how sorry I am and hope that next time (If you give our Hotel a second chance) your stay will be more pleasant.

Kind Regards,
Anna Bak
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2012

We have just returned from a 3 night stay at The Grand Hotel in Krakow. We loved it and thought the hotel was superb. The hotel was beautiful and the staff could not have been more attentive. The room was spacious, clean and elegantly furnished. The bathroom looked as though it had been recently refurbished. The shower was powerful but unlikely many hotels didn't flood the bathroom when you used it!!! The hotel was centrally placed for all the attractions. We would definitely recommend this hotel.

  • Stayed: February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Fiona Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anna B, General Manager at Grand Hotel, responded to this reviewResponded 21 March 2012

Hello, thanks a lot for your review and great comments about the Grand Hotel. We were delighted to have you here as our guests and glad to hear that you love our place. We do hope, you will visit Poland next time having a great time with us again!:)

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 February 2012

My husband and I are a mature couple. We chose Krakow because we enjoy walking about exploring in the winter time. However, what we did not plan for was spending our 5 days in Poland during one of the coldest weeks of the year. It was around -21 - 25 each day.

Not to be deterred we ventured out but not for long!

So glad we booked this hotel. It was wonderful, absolutely stunning and really regal!

The staff were remarkable and could not do enough to help us or make our stay perfect. The food in the hotel was lovely, especially the varied breakfast. Once again the staff in the restaurant were incredible!

The sauna was a bonus especially this week.

We strongly advise using the hotel driver Daniel for trips to Auschwitz etc. He was a perfect guide and it felt like having our own chauffeur.

The only 'niggle' was our room no. 15 (which was stunning) was situated facing the night club so Friday and Saturday nights were very noisy. Ear plugs recommended.

We could not praise the staff enough for making our trip so memorable. Les and Bruce

Room Tip: There are no real views from this hotel so should we go again we would ask for an inside facing room...
See more room tips
  • Stayed: February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Lesley H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anna B, General Manager at Grand Hotel, responded to this reviewResponded 21 March 2012

Dear Les and Bruce,

Thanks a lot for your wonderful review. We were delighted to have you here at our place. We do hope you will stay with us again ... perhaps in the warmer weather! An inside facing room will be waiting for you:)

Kind Regards,
Anna Bak
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 January 2012

Stayed here with my wife, very nice hotel. Good location, helpful staff. Would stay again

  • Stayed: March 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank unknownis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anna B, General Manager at Grand Hotel, responded to this reviewResponded 21 March 2012

Hello, thank you for taking the time to review your stay with us. We're so glad to hear that you enjoyed your stay at the Grand Hotel and hope to have an opportunity to have both of you here again:)

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Krakow hotels
The Bonerowski Palace
#80 of 262 in Krakow
509 reviews
Sheraton Grand Krakow
#37 of 262 in Krakow
2,110 reviews
Stare Miasto
Hotel Copernicus
Hotel Copernicus
#49 of 262 in Krakow
517 reviews
Show Prices
Show Prices
Show Prices
Hotel Stary
#50 of 262 in Krakow
753 reviews
Hotel Wentzl
#14 of 262 in Krakow
1,107 reviews
Show Prices
Show Prices
Show Prices

Been to Grand Hotel? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Additional Information about Grand Hotel

Address: Ul. Slawkowska 5/7, Krakow 31-016, Poland
Region: Poland > Southern Poland > Lesser Poland Province > Krakow > Stare Miasto
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#41 Luxury Hotel in Krakow
#72 Romantic Hotel in Krakow
Price Range: ₹ 6,757 - ₹ 36,289 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hotel 5*
Number of rooms: 64
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Prestigia, Expedia, HotelQuickly and TripOnline SA so you can book your Grand Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Hotel Krakow
Grand Krakow

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing