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All reviews excellent location air con private parking look no further room was large clean and tidy hotel highly recommend this hotel town square helpful staff restaurants and bars great hotel central location breakfast buffet is the main square excellent wifi spent one night train station
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Reviewed 29 July 2018 via mobile

This hotel was great!
They had 24/7 security in the private parking. We had a big van with high value cargo and we did get it into parking area. Location was in the center of city.
Breakfast was best! You had a cook to make you a omelett, there were one girl who did you a fresh juice and in buffet you could take what you wanted.
Rooms where nice and clean. Big single beds. Staff where helpful and kind. Good value of money.

Pros
- Private parking with 24/7 security
- breakfast
- location
- rooms / big single beds
- non-smoking rooms

Cons
- abit of smell of smoking in the hall

Stayed: July 2018, travelled on business
Thank Janihanko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katarzyna G, Kierownik at Best Western Hotel Cristal, responded to this reviewResponded 4 weeks ago

Dear Janihanko,
We would like to thank you for taking this opportunity to review Best Western Hotel Cristal and providing us with feedback concerning your stay.We are very glad you enjoyed your stay with us and that you were very happy with your breakfast experiences in the hotel. We are delighted that you found our rooms comfortable and clean.
We look forward to the opportunity to welcome you back in the future and would encourage you to contact us if you have any further issues or comments.
Yours Sincerely,
Katarzyna Gradzka,
Reception manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2018 via mobile

We only stayed over night, the room was quite big and clean. The AC however was not working properly in our room. I must say that the hotel restaurant was very very good. The food was delicious, my veal was amazing, made just how I asked. My husband loved his meal as well, and the service was very friendly and fast. We did not have much time to visit the city, but the square is very close. We enjoyed our stay.

Stayed: July 2018, travelled with family
Thank KattsieK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katarzyna G, Kierownik at Best Western Hotel Cristal, responded to this reviewResponded 30 July 2018

Dear Kattsiek,
Thank you very much for your feedback. We are glad that your stay was comfortable. We are very sorry about AC issue. All the problems need to be reported to our reception team so we can react immediately to solve tchem. We are happy that you enjoyed our restaurant so much. Once again thank you for your feedback and we hope to welcome you back soon.
Best regards,
Katarzyna Gradzka, reception manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2018

The Best Western Hotel Cristal, 5 minutes taxi ride from the station, has comfortable rooms, and a surprisingly good restaurant and bar. My wife and I shared a very nice bottle of Chianti. Also convenient for an easy sightseeing stroll to the Old Town Square and the Branicki Palace. Our room was comfortable and the breakfast buffet is huge, with food from all around the world!. And breakfast opens at 0630 even on a Sunday morning, so you can get a decent breakfast, call a cab, and still catch the 0729 slow Sunday train to Kaunas.

  • Stayed: June 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank ChrisOrton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katarzyna G, Kierownik at Best Western Hotel Cristal, responded to this reviewResponded 22 June 2018

Dear ChrisOrton,
Thank you very much for your feedback regarding your stay at Best Western Cristal. We are very glad that your stay at our hotel was pleasant and comfortable. We are happy to read that you liked our city and thank you for recomendation.
We hope to welcome you back in the future.
Best Regards, Katarzyna Gradzka, reception manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2018 via mobile

To us seemed as the perfect location for a weekend getaway type vacation. A street with lots of dining and coctail bars. Breakfast was good. Parking in the back of the hotel was quite caotic but still ok to manage.

Stayed: May 2018, travelled as a couple
Thank Andrias K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katarzyna G, Kierownik at Best Western Hotel Cristal, responded to this reviewResponded 4 weeks ago

Dear Andrias K,
Thank you very much for your feedback. We are very happy that your stay at Best Western Cristal was satisfactory. Thank you for 5/5 score. We look forward to the opportunity to welcome you back in the future and would encourage you to contact us if you have any further issues or comments.
Yours Sincerely,
Katarzyna Gradzka,
Reception manager.

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Reviewed 6 June 2018

Excellent location, just a short, easy walk from the town hall and centre of the city.

Well lit room with large bed (though it was two singles pushed together). Other furniture modern style but a bit basic - hard chairs only.

Tea and coffee provided and fridge. Good free wifi and excellent air conditioning.

Very good and varied buffet breakfast.

Helpful staff.

Room Tip: Noisier at the front
  • Stayed: May 2018, travelled solo
    • Value
    • Rooms
    • Service
Thank LoneBrit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katarzyna G, Kierownik at Best Western Hotel Cristal, responded to this reviewResponded 13 June 2018

Dear LoneBrit,
Thank you very much for your feedback. We are very happy to read that your stay at Best Western Cristal was comfortable and pleasant. Thank you for compliments about our staff and breakfast. We hope to welcome you back in the future.
Best regards, Katarzyna Gradzka, reception manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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