We spent two lovely days here and two nightmarish days here. It was like Jekyll and Hyde. The location is ideal, the staff generally helpful, at least when all is going well. Remember that this is a bed and breakfast so it is very important who your neighbors are as there is no one there in the middle of the night to do anything to help you if the hotel staff has booked you with 12 drunken Dutchmen who came to Prague to party, get drunk and carry on until all hours of the night, all weekend. What else would a party of 12 young men have traveled to Prague to do. To make things worse we had to share a bathroom with them. The management seemed to be very concerned and when I wrote a bad review on their customer satisfaction form they offered to give us back our money for those two nights. After many emails and nice sentiments the refund never materialized in our bank account. They said they tried--twice--but how hard can it be to wire money from a bank account in Prague to one in Rome? We have received no refund and they just let it drop. I guess they thought I was no longer annoyed enough to write a bad review. So there is my review--probably lovely most of the time but buyer beware.
- Official Description (provided by the hotel):
- The Small Luxury Palace Hotel lies in the heart of this beautiful but vibrant city, and is the perfect venue to discover and enjoy the country's capital city, and what it has to offer. The hotel is ideally located in the heart of the historical center of Prague called Mala Strana.Each room at the Small Luxury Palace Hotel has its own individual style, en-suite facilities and WI-FI, some of them also a fully equipped kitchen area. ... more less
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