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“Fabulous Hotel”
Review of Hotel Sovereign

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Hotel Sovereign
Ranked #93 of 649 Hotels in Prague
Certificate of Excellence
Macclesfield, United Kingdom
Level 4 Contributor
39 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Fabulous Hotel”
Reviewed 20 March 2012

Visited this hotel March 15th to 18th 2012 for a very special birthday in Prague.We had never been to Prague before and was pleasantly surprised at how beautiful it was. The Hotel and its staff were excellent. We were welcomed with a drink and a voucher for free wine if we ate in the restaurant during our stay which we did on the first night. It was excellent. The breakfast each day was plentiful and a very good choice of everything which could be taken anytime between 7.30a.m. and 11.00a.m. The staff were very helpful when we needed directions, taxi and internet use. We also phone the hotel before our trip to ask them to organise a taxi to pick us up at the airport as Prague apparently has a bad reputation for overcharging tourists for taxis. This was done, with a driver waiting for us.
We hope to return to Prague one day and would not hesitate to stay again at this hotel as it was very convenient for all major sight-seeing being located just off Wenceslas Square.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank L0cket
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Macclesfield, United Kingdom
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 March 2012

Just returned from Prague after a delightful weekend staying the the Sovereign. We chose the hotel from the internet and looking a reviews, we were very pleasantly suprised!

The hotel is located on a side street about 5 minutes from Wenceslav Square. We arranged for a taxi via the hotel to collect us from the airport and this arrived without problems. At reception we were offered a small 'schnapps' a most pleasant touch and whet through the formalities of booking in.
Our room on the 1st floor was clean and airy and modern in style with a large bed, the bathroom (with shower only in this room) was also modern with plenty of nice touches. The whole hotel is modern and clean with the most helpful staff on reception and in the restaurant and we can not fault the whole experience of our stay.

We would certainly return to this hotel if we visit Prague again.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CaptainS_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moscow
Level 3 Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 10 March 2012

The hotel is really nice. Wonderful location on a quiet street just off Wenceslav square. A small corner shop is just across the street, so you can always buy a bottle of water or an apple. The staff is very friendly, everything looks new and the bed linen is immaculately white. The bathroom is large and comfortable. There is a proper hairdryer. There was a problem with a hot water in my first morning, the water was rather lukewarm than hot .

I cant say anything abouth the wellness facilities as I did not use them. The only dissapointment is the restaurant Mr A. It is a disgrace! My wife and I ordered scallops as a starter and soups. The scallops were two and a half small scallops, absolutely tasteless and stale. When I asked to bring me some salt (they do not keep salt and pepper on the tables) the waitress gave me a small dish with large salt flakes in it. When we asked for some bread for the soup, she brought us the pieces of stale baguette (left from the breakfast?) when we were almost done with the soup. There is an open kitchen in the restaurant and you can see the chef at work. I avoided to look at the man in a dirty jacket. This is definetly the worst restaurant I visited in Pague!

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike-of-MOW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangor, United Kingdom
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 27 February 2012

Got an email stating the hotel tried to contact me before cancelling my booking on 26th Feb they did not despite a valid mobile number left with correct area code when dialing out of prague and a valid visa card with funds. I am due to fly to prague on 1st March leaving me little time to look for a new hotel and check availiblity. The fact is they did not like my booking of 387 euro made in December and realised they could get a room filled for 780 euro and thought oh we made a mistake here so clearly cancelled my booking for no other reason than they wanted more money. So dont book this hotel in advance unless its around the 750-850 euro mark for 5 nights or they will cancel.

Stayed February 2012, travelled as a couple
Helpful?
6 Thank Stephen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert L, General Manager at Hotel Sovereign, responded to this review, 7 March 2012
Valued customer,
Thank you very much for your review that always helps us to improve our services. It saddens us to see your review, especially without having the opportunity to welcome you in our hotel. We would like to assure you that we always try our best to resolve any misunderstanding to the advantage of the guests. We are really sorry that you were not able to discover the message about the failure of your credit card earlier as we did report this issue to the booking provider 2 weeks prior to your arrival. We do this being aware of the possibility of a human mistake and in order to give enough time to the guest to sort out the issue. Naturally the reservations where we do not receive any reaction or new credit card details are being cancelled and of course the price can change in the main time up or down. Even when we receive a late reaction from client in similar cases we do always our best to help the guest and offer the original booking conditions. We are really sorry you did not accept this and so we did not have the opportunity to welcome you in our hotel.
We hope that our explanation will find your understanding
Hoping to be able to be your host in Prague next time.
With best regards
Hotel Sovereign Prague Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bolu, Turkey
Level 6 Contributor
131 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed 18 February 2012

I stayed there for one leisure night during a business trip. I am really delighted for making such a good choice. First of all the price was moderate but the services offered were comprehensive. My room was of mediocre size but the high ceiling provided sufficient space. Location close to the station; you need to walk 10 minutes to arrive at the historic center. But please know that the neighbourhood is quite lively with bars, restaurants, trendy shops; so walking here means actually spending good time. The hotel has a dash of italian gusto, so does the nice restaurant. In the rooms I was surprised to see a wide selection of bottled mineral water for an affordable price. This was lovely. No negative feedback; everything was rewarding my choice. I absolutely recommend.

  • Stayed February 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tamer H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert L, General Manager at Hotel Sovereign, responded to this review, 7 March 2012
Valued guest,
we are really glad to see your review that gives us the prove that our way we go is the right one. We are looking forward to welcome you or our friends to our hotel soon again.
With best regards
Hotel Sovereign Prague Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Sovereign

Property: Hotel Sovereign
Address: Politickych veznu 16 | Nove Mesto, Prague 110 00, Czech Republic
Phone Number:
Region: Czech Republic > Bohemia > Prague > Nove Mesto (New Town) , Praha 1
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service
Hotel Style:
#75 Romantic Hotel in Prague
#76 Business Hotel in Prague
#83 Luxury Hotel in Prague
#110 Family Hotel in Prague
Price range (per night): ₹ 5,437 - ₹ 17,951
Hotel Class:4 star — Hotel Sovereign 4*
Number of rooms: 50
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Also Known As:
Sovereign Hotel Prague

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