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All reviews metro station city centre old town nice hotel recommend this hotel no air conditioning rooms are small stayed here for nights quiet at night a great stay wi fi minute walk nice breakfast hotel is located night stay yogurt stops
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Reviewed 23 September 2016

Just to pick up one quality private hotel: this one is not so big and apparently not so close to the Prague's centre, on the other hand excellent services, great, rich breakfasts in a mirror banquet hall, rooms, conferencing services and very friendly personnel would convince you! Come and try!

Date of stay: September 2016
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Miroslav S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vian O, Manažer komunikace s hosty at Galerie Royale, responded to this reviewResponded 25 September 2016

We were really pleased with your positive words full of compliments. These are such a great motivation for us to keep and even upgrade our services. We will be happy to welcome you again at our hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 September 2016

What we liked about it:
Very friendly/helpful staff
Great location for public transport, in a lovely area of the city
Good breakfast
very nice reception/breakfast area
mini bar good variety

Dislikes
Small room
No air conditioning just a fan in the room
Poor choice at bar

Date of stay: August 2016
Trip type: Travelled with friends
Review collected in partnership with this hotel
Thank Rachael I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vian O, Manažer komunikace s hosty at Galerie Royale, responded to this reviewResponded 23 September 2016

Thank you very much for your feedback. We are very happy to hear your compliments on our hotel staff. We do also appreciate your critical comments as they help us improve our services.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 September 2016

The Hotel is on a great location, very close to the Metro. Breakfast is okay. WIFI on the rooms are poor, it comes and go very often. Friendly staff. Small room but clean. Parking is possible in the cellar, and the price is okay.

Date of stay: August 2016
Trip type: Travelled with friends
Review collected in partnership with this hotel
Thank Henrik B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vian O, Manažer komunikace s hosty at Galerie Royale, responded to this reviewResponded 23 September 2016

We were really pleased with your positive evaluation of our hotel. We apologize for any problems with wifi connection. We have already started working on improvements. We will try our best to fulfill your expactations during your next visit to us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 September 2016

Location just next to the metro and parking in the basement was very nice.
The hotel is old and the rooms are small. Everything was clean. Free breakfast OK, but we considered going to a café instead, as it was very basic.
The service is fine, they are all very friendly and helpfull.
In my opinion a 3 star hotel, so fine if you get a very good deal, we will pick another hotel the next time.

Date of stay: August 2016
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank 485stines
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vian O, Manažer komunikace s hosty at Galerie Royale, responded to this reviewResponded 18 September 2016

Thank you very much for your feedback. We are very happy to hear your compliments on our hotel staff. We do also appreciate your critical comments as they help us improve our services.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2016 via mobile

I am really puzzled how this is a 4 star hotel!! It's max qualifies for 3 stars. It's run down and the rooms are tiny. I went for breakfast at 10 am and had to ask for plates, and spoons as they don't refill. One girl is doing all the work. Also found hair on the ham and in yogurt. If you used to 4 star hotels, you ll be hugely disappointed. Will be posting pictures later.

Date of stay: August 2016
Trip type: Travelled with family
1  Thank Ulya2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vian O, Manažer komunikace s hosty at Galerie Royale, responded to this reviewResponded 2 September 2016

Thank you for your review of your stay at our hotel. We are grateful to have such important imformation which help us upgrade our services. We are very sorry to hear that our hotel did not live up to your expactations. We are sure we would have been able to deal with some of the problems immediately during your stay. We always try to find the best solution so that our guest would leave our hotel with positives memories only. We try our best when preparing breakfast for our guests. Although we have from our guests mostly positive feedback, we will try to improve our breakfast service even more. We will address your comments and we believe that when you visit our hotel, you will be satisfied.

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