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All reviews old town palladium mall great location walking distance rooms are small metro station republic square powder tower free wifi charles bridge astronomical clock clean hotel by foot public transport tourist attractions nice breakfast breakfast buffet
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Reviewed 11 September 2018

Nice typical Ibis hotel, quite big. No comments on the room since it was clean and with the regular decoration of an Ibis hotel, if you are familiar with them. The breakfast lounge is huge, good buffet offers. Hot and cold food, fruit, breads, coffee machines, etc. It was perfect for the two day stay in Prague. We walked through the Old Town in a Sandemans Tour and took the River boat too. Walked from and to the Train station.

  • Stayed: August 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Diana G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KNebehajova, Front Office Manager at Ibis Praha Old Town, responded to this reviewResponded 11 September 2018

Dear Diana G,
Thank you very much for sharing your positive opinion about the Ibis hotel Old Town with other travellers.
It is so great to read your kind words about our clean rooms, good breakfast buffet as well as about our nice location. Thank you once again for your positive review which is much appreciated.
We hope to welcoming you soon again to our hotel.

With best regards,
Katerina, Front Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 September 2018 via mobile

Hotel is in a great location, circa 10 minutes walk from the old town square, next to the Palladium shopping centre.

Room was clean, as was the bathroom. Lovely big shower cubicle, but shower not thermostatic, so temperature fluctuated, going from boiling to tepid.

Sound protection between rooms was non existent. My room was surrounded by a stag doo, who were particularly loud, so not great. I could hear the guys phone vibrate in the next room. I was woken on my first night, but thankfully, not on the second.

I was also called on the room phone twice, once at 2am telling me that my taxi was here (day 1) & the other at about midnight with someone ranting in Czech (day 2). Reported this to reception after the second call, didn’t seem too interested, also mentioned the stag doo noise and to their credit they offered to send security up if required and to move my room, however it was after midnight so didn’t see the point.

To sum up, good location, booked online prior to visit for approx £80 per night, so not particularly cheap, but this seems to be the way in Prague now. Not sure I would stay there again due to the noise issues.

Stayed: September 2018
Thank ewenrobb82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KNebehajova, Front Office Manager at Ibis Praha Old Town, responded to this reviewResponded 11 September 2018

Dear ewenrobb82,

Thank you for taking the time to tell us about your experience at the ibis Praha Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Katerina, Front Office

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Reviewed 4 September 2018

A very good hotel in almost all aspects: super friendly and helpful front desk staff, excellent location near metro and downtown, and decent room. The only issue is the breakfast: despite going in what the elevator poster recommended as the quietest time, it was a zoo, jammed with people, and staff very loudly banging plates onto carts. They also tried to take away my fresh tray full of food when I went for a tea! Otherwise very pleasant stay.

  • Stayed: August 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Peter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KNebehajova, Front Office Manager at Ibis Praha Old Town, responded to this reviewResponded 4 September 2018

Dear Peter S,
Thank you for choosing the Ibis hotel Old Town for your visits to the Czech Republic and for taking the time to share with us your feedback regarding your stay. Your nice review is the best motivation for our entire team.
It was really big pleasure for us to read you enjoyed our good hotel, friendly and helpful front desk staff and excellent location.
We look forward to welcoming you again in the future!
With best regards,
Katerina, Front Office

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Reviewed 3 September 2018 via mobile

I would like to thank Andrea she is polite,speaks clearly,has passion and motivation to help and beautiful outside and inside and very kind .Room is clean and housekeeping is nice,breakfast is good good

Stayed: September 2018, travelled solo
Thank Inspire811868
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KNebehajova, Front Office Manager at Ibis Praha Old Town, responded to this reviewResponded 4 September 2018

Dear פנינה יונה ב,
Thank you very much for your beautiful review about the Ibis hotel Old Town and for rating us with 5 points. Special thanks for your nice words about our reception staff Andrea, clean rooms, nice housekeeping and good breakfast.
Again, thank you for your feedback and we look forward to welcoming you again in the near future!
With best regards,
Katerina, Front Office

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Reviewed 30 August 2018 via mobile

We booked this place because of its location which it's exactly what we wanted . Close to the old town, but not in the centre of it as we wanted to avoid all the noise, close to a big shopping centre and a variety of restaurants. The staff here is polite and helpful and they speak English well. The rooms get cleaned daily and the whole place feels tidy.
When we booked the place it was advertised as having breakfast included, but when we arrived there we had to pay for breakfast, 280 krona per person per day. We never book a room unless it has breakfast included as it makes everything easier. Trip advisor is at fault most likely in this instance. We decided to pay for breakfast for the first day and see if it was worth it as it seemed very expensive. It was not. The cheese tasted like plastic and the eggs were quite unpalatable. The coffee was good as were the pastries. Not enough fruit and I did see any vegetarian milk either.
Another thing that was a bit of a let down was the quality of the pillows which were lumpy. In retrospect I should have asked for them to be replaced.
It is a very basic hotel, but clean and very well located.

Stayed: August 2018, travelled as a couple
Thank CatalinaPetre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KNebehajova, Front Office Manager at Ibis Praha Old Town, responded to this reviewResponded 30 August 2018

Dear CatalinaPetre,

We very much appreciate your comments regarding your stay at the ibis Praha Old Town.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Katerina, Front Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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