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“My phone was stolen from the room.” 3 of 5 bubbles
Review of Ibis Praha Old Town

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Ibis Praha Old Town
Ranked #149 of 668 Hotels in Prague
Certificate of Excellence
West Boomfield, MI
1 review
“My phone was stolen from the room.”
3 of 5 bubbles Reviewed 2 April 2012

Nice hotel, fast wi-fi, great breakfast, very good location and service, but my phone was stolen from the room from my bag and hotel never did anything about. its not secure.

  • Stayed March 2012, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Victoria Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisOldTown, General Manager at Ibis Praha Old Town, responded to this review, 4 April 2012
Dear guest,
Thank you for staying at ibis Praha Old Town and for your comments.
We are delighted that level of our service and was satisfactory and that you enjoyed our breakfast. Finding your phone became a top priority the moment we learned it was missing. After inspecting the room, reviewing electronic key activity, and interviewing staff, we came to conclusion that there was no other option than to pass this matter to local police department. It is unfortunate that this incident was reported to us too close to your departure and therefore we were not able to get the police involved as they would not begin the investigation without your presence. I am really sorry we were unable to recover your missing property, but I would also like to ensure you that we do all that is possible to help you locate the item.Being a global brand, hygiene, safety, security and comfort are our highest priorities. However, please be assured that your concerns regarding the the security have been taken and will be reviewed with the concerned departments who all aspire to offer you an enhanced experience on your next visit. We regret the situation, and you can contact me at your convenience at iva.nesvarova@accor.com
Iva Nesvarova
General manager
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2,539 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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London England
Level Contributor
533 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 239 helpful votes
5 of 5 bubbles Reviewed 27 March 2012

My girlfriend & I stayed for 4 nights last week during our first visit to Prague and found this hotel to be excellent.

The hotel is modern,clean & has all of the features that you would expect from a hotel i.e bar,wi-fi,resturant & free breakfast buffet as well as nice extra's like the Ipads in the lobby providing free internet access if you don't have your own computer with you.

The location is very good and only a 10 minute walk into the Old town square as well as being right on the doorstep of the Namesti Republiky metro station providing a quick way to get around town although you can easily walk to anywhere in Prague and it is a lot better as you see a lot more on foot.

The other handy thing about where this hotel is located is that it is only a 5-10 minute walk to the Prague Florenc bus/coach station which is the International bus/coach station in Prague allowing you onward connections to practically anywhere and this was very useful for us as we had a early coach to catch to Cesky Krumlov so it was great to have it just around the corner.

We found the hotel room to be very spacious with a clean and well equipped bathroom and a nice big shower/washing area,we also were impressed to find that there was actually no noise at all at night from either outside the hotel where the trams pass by or inside the hotel at all so that was a plus for us.

The area around the hotel and in all of Prague to us seemed safe and well lit and we often walked the area late at night 12am-2am sort of time and had no problems at all but like any citiy basic common sense is something that you should carry at all times.

Overall we would highly recommend this hotel to anyone who wants to see Prague on a limited budget but still would like some comforts and for anyone who is in Prague for the first time as it's in a perfect location for a first time tourist.

  • Stayed March 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Preyom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JiriHnolik, Front Office Manager at Ibis Praha Old Town, responded to this review, 29 March 2012
Dear xboxmarkster,
Thanks for your comprehensive review and very much appreciate your comments.

Hopefully we will have the pleasure of welcoming you back soon.
With kind regards from Ibis Praha Old Town
Jiří Hnolík, Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vilvoorde, Belgium
1 review
4 of 5 bubbles Reviewed 15 March 2012

For a regional meeting my company booked this hotel. While I was skeptical about an "Ibis" hotel that turned out to be all wrong:
Very well organized: meeting rooms well prepared, all special request promptly delivered
Very helpful team: they must have been briefed to treat us extra well because whenever you meet a hotel "employee" they smile and wish you a nice day... I've seen the reception desk be very patient with another customer and remaining very friendly.
I would advise everyone to pick this hotel for a meeting venue in Prague (as long as you have not more than 15 people to join in one meeting room (maybe more if they have larger meeting rooms then the one we used)

Jan Huygh
HP

  • Stayed March 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FilipVlach, F&B Manager at Ibis Praha Old Town, responded to this review, 16 March 2012
Dear mr. Huygh,

thank you very much for sharing these great comments about our hotel and our team.
It is very nice to hear that you have found our services over your expectations on a very high level. We are glad that you have felt being treated extra and of course our aim is to make all our guests to feel this way.
It is great that you have enjoyed your stay with us and we do hope that we will have the honour to welcome you back to our hotel again.

With kind regards

Filip Vlach, F&B Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sao Paulo, SP
Level Contributor
71 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed 11 March 2012

Nice apartments, wi-fi, great breakfast, very good location and service.

  • Stayed September 2011, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Bruno_Marinho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FilipVlach, F&B Manager at Ibis Praha Old Town, responded to this review, 13 March 2012
Dear guest,

thank you very much for posting such a nice review and sharing your feedback with the community. We appreciate you have enjoyed your stay with us and our team will be delighted to offer you our services on your next visit in Prague.

With kind regards

Filip Vlach, F&B Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ibis Praha Old Town

Property: Ibis Praha Old Town
Address: Na Porici 1076/5, Prague 110 00, Czech Republic
Phone Number:
Region: Czech Republic > Bohemia > Prague > Nove Mesto (New Town) , Praha 1
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
#106 Family Hotel in Prague
#126 Business Hotel in Prague
#134 Romantic Hotel in Prague
Price range (per night): ₹ 3,267 - ₹ 9,325
Hotel Class:3 star — Ibis Praha Old Town 3*
Number of rooms: 271
Official Description (provided by the hotel):
Ibis Praha Old Town is located in the historical district of Prague and has 271 air-conditioned rooms, a bar serving light meals and snacks 24 hours, private undercover paid parking, one meeting room with a day light and the own limousine service with fixed prices. Free Wi-Fi internet access in all hotel areas. Tickets for cultural events also available at the reception. Fitness centre accessible in the vicinity of the hotel. ... more   less 
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Also Known As:
Ibis Praha Old Town Hotel Prague
Ibis Hotel Prague
Accor Praha Old Town
Ibis Old Town Prague

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