Hotel with good location and best part is the bed and very friendly F&B manager.
No benefit of being a Platinum member. Had to wait 2hr for room despite hotel pic up from airport.
Was asked to go out 2hr and nothing else.
Member status in Europe is total useless at Accor.
Dear guest,
Thank you for taking the time to tell us about your experience at the Century Old Town Prague - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
I am sorry that we were unable to grant you early check in due to very high season at the moment and hotel fully occupied.
As a Platinum member, when booking directly, you are entitled to receive complimentary welcome drink, discount on laundry as well as complimentary minibar and room upgrade subject to availability upon arrival.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Thea Palmer
Front Of House Manager
This hotel is conveniently located in the main city center. It is a beautiful blend of old architecture with a modern interior. Room is always clean and smell good. Staff are very friendly and helpful. Breakfast was great and their pastries are so good.
Dear Guest,
We very much appreciate your comments regarding your stay at the Century Old Town Prague - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Thea Palmer
Front Of House Manager
We stayed for 5 days in the hotel and our stay was very comfortable. The hotel is very centrally located, just 2 mins walk to the Powder Tower, very well connected through Trams, bus stops, restaurants and super markets. The Palladium Mall is just besides the hotel.
The hotel staff is VERY friendly and go out of their way to assist. We arrived at the hotel 4 hours before check-in time and our room was already ready for us!! Which was a very pleasant surprise as usually hotels ask you to wait till it gets closer to check-in time.
We were also offered a hearty breakfast at a discount and it was very tasty and quite filling.
The property is very well maintained and is one of the most beautiful properties of the MGallery collection.
Would certainly recommend!!
Dear Jay,
We very much appreciate your comments regarding your stay at the Century Old Town Prague - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Thea Palmer
Front Of House Manager
Beautiful hotel, perfect location. Super spacious suite with amazing views of the city. We had dinner at La Veranda restaurant, the food was superb, Lucy was sooo helpful with food recommendations and places to visit in town. Highly recommend this place!!!!!
Monsieur, Nous vous remercions pour vos commentaires suite à votre séjour à Century Old Town Prague - MGallery by Sofitel. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs
Thea Palmer
Front Of House Manager
Excellent hotel! Good room, good service, excellent pillows and mattresses. Cleaning is also very good. The breakfast is amazing. Very good location as well! I really recommend! If I come back to Praha, I’ll repeat the same hotel!
Dear Guest,
We very much appreciate your comments regarding your stay at the Century Old Town Prague - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Thea Palmer
Front Of House Manager
