Thank you for taking the time to tell us about your experience at the Century Old Town Prague - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
I am sorry that we were unable to grant you early check in due to very high season at the moment and hotel fully occupied.
As a Platinum member, when booking directly, you are entitled to receive complimentary welcome drink, discount on laundry as well as complimentary minibar and room upgrade subject to availability upon arrival.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Front Of House Manager