We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Journey through Central Europe”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Congress & Wellness Hotel Olsanka SUPERIOR
Ranked #399 of 646 Hotels in Prague
Reviewed 11 July 2016

In this year 2016, I returned to the hotel Olsanka where we found the same facilities but unfortunately the staff is very attentive to customer service, is based only on the large flow of tourists .I think that never come back to this hotel.

Room Tip: request rooms with vindow easy to open
See more room tips
  • Stayed: July 2016, travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank COS_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milan N, Guest Relations Manager at Congress & Wellness Hotel Olsanka SUPERIOR, responded to this reviewResponded 21 July 2016

Dear COS_10,

Thank you for taking the time to write a review about our hotel on TripAdvisor
We truly value your loyalty. I am very sorry for any inconvenience you have experienced during your last stay with us. I would like to offer my sincerest apologies.

Your feedback is of true importance to us, and I am kindly asking for your permission to contact you by telephone, in order to discuss your recent stay with us in detail. Should you agree, please be so kind to provide us with a telephone number where I may reach you (milan.navratil@hotelolsanka.cz), as well as the most suitable time to call you.

It would be such a pleasure to welcome you back to the hotel in order to show you our improvements. When you do, please contact us directly.

Yours sincerely,

Milan Navratil
Marketing & Sales Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
JPMiles / Payback Arrow
50
JPMiles / Payback Arrow
Reviews (592)
Traveller rating
Traveller type
Time of year
Language
  • More languages

33 - 37 of 592 reviews

Reviewed 22 June 2016

I wouldn't recommend anyone ot stay here. Upon arrival myself and my boyfriend were given 2 single beds instead of a queen-sized as advertised, after complaining they changed our room, in which there were yet again 2 single beds. We requested to have no house-keeping service the following day, however after returning to our room we found our sign inside the room with the room after being serviced, however it wasn'y very clean as the mirrors were pawed and the toilet flusher was unpolished. The rooms have no aircon and faulty wifi, To use the elevator you're required to enter your card into the elevator prior to choosing the floor level, however the card reader wouldn't work and would take several attempts. The electricity outlets wouldn't support my laptop, even with an adapter. This hotel is average at best. I wouldn't recommend it. The only thing I'll say for it is it's in a good proximity to the city.

  • Stayed: June 2016, travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank Laura S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milan N, Guest Relations Manager at Congress & Wellness Hotel Olsanka SUPERIOR, responded to this reviewResponded 21 July 2016

Dear Laura S,

In light of your recent experience at the Olsanka Hotel Prague, I would like to sincerely thank you for taking the time to share your experience on TripAdvisor.

I am glad to know that you enjoyed our location which is great for exploring everything Prague has to offer. However, I sincerely regret reading about the inconvenience you encountered and we would genuinely appreciate to investigate this matter further. Would you please so kind to reach out to us by sending an email to milan.navratil@hotelolsanka.cz? Your comments are valuable to us, as they allow us to continuously improve our service and the experience to all of our valued guests.

We look forward to getting in touch with you and hope to have the chance to welcome you again at the Olsanka Hotel Prague.

Yours sincerely,

Milan Navratil
Marketing & Sales Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2016

Let's start with pros: tram stop is in front of the hotel, metro station is in around 10 minutes walking distance, price includes towels and breakfasts, free wifi.
But there are also cons: people at reception desk could try harder, one day I met a really nice girl there, another time two super bored guys weren't too willing to help me with a map; WiFi was so-so; I don't think there were any satellite channels in TV (so in the evening before sleeping we were watching Czech programs - Harry Potter with Czech dubbing sounds funny); I've booked double room - we got one room in two-rooms studio, I don't know if we were just lucky that we didn't have any neighbours or it just works like that (bathroom and toilet were outside the room, in the small hall of studio); There could be some veggies for sandwiches and fruits during breakfast. There was no AC in the room and window was broken, it was 35°C outside so it was hot as hell inside.

  • Stayed: July 2015, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank bielkinga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milan N, Guest Relations Manager at Congress & Wellness Hotel Olsanka SUPERIOR, responded to this reviewResponded 21 July 2016

Dear bielkinga,

We would like to thank you for choosing the Olsanka Hotel during your recent visit to Prague and for leaving a review regarding your stay.

I am very glad to read that you’ve appreciated our services included in the price of accommodation. As well as our convenient location. I would also like to thank you for your feedback in regards to our front desk team. We hold tremendous value in your comments as they allow us to reflect upon ourselves so as to continuously improve our service. I will make sure to carefully review your comments with the team.

I would like to kindly note that each guest can enjoy in-room 71 cm LCD television which provides over 60 international TV channels to watch for free. In an event of overbooking our double rooms, we are happy to provide with a spacious family room instead, which consists of two separate rooms (each with 2 beds) with a shared hallway, bathroom and toilet. I would like to assure you, that if this happens, the second room is always kept unoccupied, as you could see. We strongly value guests’ comments as it allows us to continuously improve our service.

We would love to have the chance to welcome you again at the Olsanka Hotel Prague and we hope that you will not hesitate to reach out to us directly should you desire to make another reservation.
Yours sincerely,

Milan Navratil
Marketing & Sales Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2016 via mobile

Olsanka hotel has the excellent connectivity with train and tram. This is a average hotel with good services. I recommend it for short term stay. WiFi is excellent around front service counter and even front of the hotel.I checked out around 4 AM, they arranged me a cab without any problem.I would love to stay there once again.

Stayed: June 2016, travelled on business
Thank ckdasneo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milan N, Guest Relations Manager at Congress & Wellness Hotel Olsanka SUPERIOR, responded to this reviewResponded 21 July 2016

Dear ckdasneo,

We would like to thank you for taking the time to share a review about your recent stay at the Olsanka Hotel Prague. It is a pleasure to read that you enjoyed the service and location of the hotel. We hope that, due to our prime location, you were able to experience all that our beloved city has to offer.

We truly hope to welcome you back at the Olsanka Hotel Prague. If there is anything we can arrange for your next stay, please do not hesitate to reach out to us.

Yours sincerely,

Milan Navratil
Marketing & Sales Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 May 2016

You do not expect luxury in similar hotels but at least you expect to be served as a client not as you were in a prison. Or maybe the personnel is sent there for serving a sentence? At least this was my experience related to any contact I had with the personnel. The (prison) rooms were perfectly clean, by the way. So for the price, you should obey (maybe?)...

  • Stayed: May 2016, travelled on business
    • Location
    • Sleep Quality
    • Service
1  Thank SilviaSilvia_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milan N, Guest Relations Manager at Congress & Wellness Hotel Olsanka SUPERIOR, responded to this reviewResponded 21 July 2016

Dear SilviaSilvia_11,

I would like to sincerely thank you for choosing the Olsanka Hotel for your recent stay in the Czech capital and for taking the time to share your experience on TripAdvisor.

It is with true regret that I read your experience at our property did not live up to your expectations, as we are dedicated to go above and beyond so we can meet and exceed guests´ expectations.

We will reach out to you directly in hopes of receiving further insight on your experience at the Olsanka Hotel Prague. We hope to have the chance to welcome you again at the Olsanka Hotel Prague should you have the opportunity to come and visit our beloved city once more.

Yours sincerely,

Milan Navratil
Marketing & Sales Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Prague hotels
Nové Město (New Town)
AXA hotel
AXA hotel
#175 of 646 in Prague
684 reviews
Praha 4
Hotel Monica
Hotel Monica
#539 of 646 in Prague
91 reviews
Praha 9
Clarion Congress Hotel Prague
Show Prices
Show Prices
Show Prices
Praha 9
Wellness Hotel Step
Wellness Hotel Step
#259 of 646 in Prague
875 reviews
Nové Město (New Town)
EA Hotel Julis
EA Hotel Julis
#244 of 646 in Prague
313 reviews
Praha 6
Orea Hotel Pyramida
Orea Hotel Pyramida
#188 of 646 in Prague
1,172 reviews
Show Prices
Show Prices
Show Prices

Been to Congress & Wellness Hotel Olsanka SUPERIOR? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Additional Information about Congress & Wellness Hotel Olsanka SUPERIOR

Address: Taboritska 1000/23, Prague 130 00, Czech Republic
Region: Czech Republic > Bohemia > Prague > Praha 3
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#52 Spa Hotel in Prague
Price Range: ₹ 3,141 - ₹ 7,885 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Congress & Wellness Hotel Olsanka SUPERIOR 3*
Number of rooms: 252
Official Description (provided by the hotel):
With a great location in Prague´s Zizkov neighborhood, which has been the inspiration for many writers and artists, together with a wide range of hotel services make the Olsanka Hotel one of the most popular places to stay in Prague, both for tourists and business travelers. 252 rooms of six different types make it easy to meet each guest´s needs and expectations. Every room features an LCD flat-screen TV with satellite channels, writing desk with a chair, telephone, safe, bathroom with shower, towels and bath amenities, hairdryer and complimentary in-room WiFi. Our three restaurants and bars welcome you to experience European cuisine and drinks served every day. Relax in our fitness and wellness center including our 25-meter swimming pool or enjoy shopping at the nearby shopping mall with over 130 shops. The hotel has excellent accessibility by public transportation, available 24/7, to allow you to discover the whole of Prague. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, TripOnline SA and Agoda so you can book your Congress & Wellness Hotel Olsanka SUPERIOR reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Olsanka Hotel Prague

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing