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All reviews metro station city centre old town superior room close to the airport business trip large hotel tea and coffee making facilities public transport convenient location the air conditioning breakfast buffet is czech republic excellent hotel beautiful city charles bridge yogurt
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Reviewed 3 April 2018

We visted this property for 3 days and it quite a large property. Rooms are not that large compare to 4 star asian properties but quite a decent one. it is located very nery to metro and tram . Hotel has good large lobby and staff are very supportive. i give 5 star for that. they help us reach destination all the time even we have language issues . they have also 1 day tickets of transportation which u can buy at the same price 110 CZK so that u dont have to go out and find it were to buy. Hotel has a good large breakfast and n number of item to choose. its a more kind of European one and you wont be able to find Indian breakfast on the menu but very good one. WIFI connectivity was very good .

  • Stayed: April 2018, travelled with friends
    • Location
    • Rooms
    • Service
Thank BhuneshS2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marek P, General Manager at Vienna House Diplomat Prague, responded to this reviewResponded 5 April 2018

We are extremely grateful for your review Bhunesh! We believe that hotel is all about people and the greatest compliments we can receive are those that highlight the commitment of our staff to deliver the best possible service. We train and coach around a culture of empowerment, kindness and quality, and want everyone in our team to feel equipped to serve you as if you are family. We will pass along your comments to our team. It is words just like these that keep us going. Come visit us soon. You can count on every one of us at Vienna House Diplomat Prague doing our best! That is our commitment to you.

Marek Páleník
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2018

My husband and I spent 3 days here. From the moment we arrived we were welcomed by fantastic reception staff, especially Zdenta and Tomas and nothing was too much trouble; from explaining how to get around the public transport (located within metres of the hotel) to helping us learn a few CZECH words. The hotel is clean and very pleasant.
The breakfast was absolutely wonderful, with an amazing variety of freshly prepared options, constantly topped up.
We had a fantastic time there.

  • Stayed: March 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Ruth U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marek P, General Manager at Vienna House Diplomat Prague, responded to this reviewResponded 29 March 2018

Dear Ruth,
Words do not suffice to express how grateful we are for your review. Reviews highlighting the commitment of our people to serve every guest with passion reaffirm that we are indeed living up to our mission statement. We select, train and coach our team around the idea that customers deserve memorable and positive experiences and it is up to them to deliver. We are glad to know your experience was positive in every possible way. We look forward to your next visit to Vienna House Diplomat Prague and will once again work hard to earn your trust. Please check our facebook page for new events and promos.

Best Regards,

Marek Páleník
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2018 via mobile

My computer broke down day before my presentation and I had to make some changes to my PowerPoint. I was in absolute panic calling places, looking for a rental. The ladies at the front desk took it upon themselves to help call and connect me to a rental that got me one the very same day.
I have had excellent service and absolutely great time in Prague, following their recommendations.. food, fun and meeting locals :-) loved this hotel. Definitely recommend it.
Rayya

Stayed: March 2018, travelled on business
Thank Raya S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marek P, General Manager at Vienna House Diplomat Prague, responded to this reviewResponded 23 March 2018

Dear Raya,
We wanted to take a moment to thank you for telling us more about your experience with us. From the start, we have made it our goal to hire individuals who are passionate about service and willing to go the extra mile. It is good to know that our team exceeded your expectations and made your experience at Vienna House Diplomat Prague memorable. Your words of appreciation make a world of difference and set the tone for our employee's morale. We will be sure to share your review with our team at our next staff meeting. Do allow us the opportunity to serve you again. We will do everything in our power to deliver an even better customer experience.

With Gratitude

Marek Páleník
General Manager

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Reviewed 18 March 2018 via mobile

This hotel is awesome in every aspect. Great rooms, very clean, breakfast buffet was remarkable and it is placed within couple of metro stations of the city centre. Hotel staff was polite and helpful a lot.

Stayed: April 2017, travelled as a couple
Thank Jasna C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marek P, General Manager at Vienna House Diplomat Prague, responded to this reviewResponded 21 March 2018

Dear Jasna,
We appreciate your positive feedback about your stay at Vienna House Diplomat Prague. We are continuously trying to make our guests feel at home. Hopefully, you felt like this during your stay. We are looking forward to welcoming you at our hotel again really soon.

Yours faithfully,

Marek Páleník
General Manager

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Reviewed 15 March 2018

Excellent hotel - very clean, spacious bedroom, friendly staff, breakfast really good, lots of choice, lovely fresh bread, fruit, yogurts, omlette, pancakes, cooked breakfast etc etc. Staff refilling when required. Used underground tube which is very close to hotel into Prague to see all the sites, very convenient, safe, regular and easy to use. Definitely recommend.

Stayed: March 2018
Thank georgminford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marek P, Public Relations Manager at Vienna House Diplomat Prague, responded to this reviewResponded 21 March 2018

Dear Guest,
Thank you for taking the time out of your busy schedule to review our business.Everyone here at Vienna House Diplomat Prague takes pride in what we do and it is through feedback like yours full of affirmations and encouragement that we renew our commitment to always trying our best.We are so happy to hear that we exceeded your expectations in more ways that we could have ever imagined. Your review makes a difference to us and it is incredibly helpful as a way to introduce others to what we do here. We are honoured by your choice to do business with us and look forward to your next visit. We will do whatever it takes to once again deliver an experience worth bragging about.

Your host,

Marek Páleník
General Manager

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