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“booking issues”
Review of The Charles Hotel

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The Charles Hotel
Ranked #191 of 649 Hotels in Prague
Walton, United Kingdom
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“booking issues”
Reviewed 5 March 2012

i recently booked this hotel on line and was advised euro costs - none refund rate i was happy to pay this in full, it was my wedding anniversary trip, the booking was done through a booking agent called booking assist who instead of taking full payment in euro took only a low deposit, the following day the hotel took balance payment on my card in czech kruna on the hotels own czk rate which is higher than the current exchange rate which meant i was charged over 70.00 gbp more than expected. i have fought and complained and now have had the booking cancelled by the hotel and refunded but have yet to receive a refund of the deposit from booking assist the booking agent.

beware with prague hotels i have found most links go through a booking agent, who all cost in euro and take low deposits and unless you pay in euro cashon arrival - you will be charged a higher cost than you expected in czech koruna cash or on your card - at no point do any of the booking agent clearly advise this will happen. your confirmation stated balance in euro only --- these also include all online booking agents. if you are not aware when you arrive you have no option but to pay - how many of us travel to a none euro country with euro - common sense says you take the local currency.

  • Stayed September 2011, travelled with family
    • Value
    • Service
Helpful?
2 Thank jennifer D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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792 reviews from our community

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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Roermond
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 23 February 2012

Last weekend we went to Prague for short 4 days stay. We stayed in verry romantic The Charles Hotel.
This is a verry nice hotel near the famous Charles Bridge.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bart T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wales
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 20 February 2012

An excellent location for getting to see many of Prague's top sites. We were in room 207 which was a good size with a modern shower room. Breakfast with ample with plenty to choose from and good service throughout the hotel.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Brecon4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marblehead, Massachusetts
Level Contributor
101 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 6 February 2012

This hotel made a wonderful base for exploring Prague. The Charles Bridge was only steps away, and the start of the walk up to Prague Castle was also very close. The streets adjacent to the hotel had interesting shops and restaurants. Our room was very large and quite clean and quiet. Breakfast was ample and attractive. The internet connection worked well. The staff at the front desk spoke excellent English and were very helpful on the few questions we had.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank johnscasler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
1 review
Reviewed 1 February 2012

You could not get a better location for a hotel it is only yards from the main bridge, it was a very clean, quiet, quaint hotel. Staff were nice and pleasant. Main door is on a side street so need to look carefully for the entrance.

  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VanMook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Charles Hotel

Property: The Charles Hotel
Address: Josefska 42/1 | Mala Strana, Prague 118 00, Czech Republic
Region: Czech Republic > Bohemia > Prague > Mala Strana (Little Quarter) , Praha 1
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
#161 Luxury Hotel in Prague
Price range (per night): ₹ 5,103 - ₹ 18,217
Hotel Class:4 star — The Charles Hotel 4*
Number of rooms: 31
Official Description (provided by the hotel):
N intimate ambiance and excellent service. Occupying a historic medieval building, the charming Charles Hotel has been beautifully restored whilst retaining many of its original features. The Charles Hotel is situated close to The Charles Bridge. Surrounded by good selection of bars and restaurants, this intimate property enjoys a romantic ambiance. Located in the charming historical district of Prague Mala Strana (also called Prague Lesser Town or Little Quarter of Prague) and close to the famous Charles Bridge, Prague Castle, romantic Kampa, Petrin parks and just across the bridge to the rest of Old Town. The Hotel Charles is part of the Royal Road, which starts in Nuremberg (Germany) and leads all the way to Prague Castle through the Powder Tower, Wenceslas Square and across Charles Bridge. All 31 rooms of our hotel are air conditioned. 25 Rooms and 6 suites are reflecting the building's rich heritage and providing our guests with comfortable accommodation, an exceptional service and modern amenities. Baroque-style rooms include satellite television, minibar, in-room safe and hairdryer. Breakfast room and lobby bar are necessary to make you feel special. Friendly, attentive staff and a perfect location make it an excellent choice. The Charles hotel is romantic accommodation in the middle of Prague history! ... more   less 
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Also Known As:
Charles Hotel Prague

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