We visited Prague for the Easter weekend and fell in love with the city. The hotel was gorgeous, 5 mins on the tram from the centre so no complaints there. However, when thinking about the visit one incident sorely let the hotel down. I would have marked this hotel as excellent but we were on the receiving end of some very poor customer service. When we found our way to the room, we found that we had actually been placed in a connecting room, I hated this as it seemed the room next door was occupied. I rang the reception within the first ten minutes of being in the room to ask if the room next door was occupied and if so, had the hotel room locked the door themselves. When ringing front desk I spoke to a young man who I have to say, might be one of the rudest hotel workers I have ever encountered. When asking about the door in the room, instead of listening the man blatantly laughed and replied, 'Well of course there are doors in your room', I was outraged, and repeatedly told him that yes, I am aware of the bathroom door and front door but I was uncomfortable with the presence of the connecting room door as this was not what we thought we had booked and we not been made aware of this. Repeatedly I asked him not to laugh whilst I tried to speak to him but I could absolutely hear his smirk through the phone. Eventually we gave up, and had to put up but the whole incident left a bitter taste in our mouths. Other than this the hotel was lovely, on our depature day, a young woman behind the desk arranged for our taxi and wonders of wonders, we weren't ripped off! I would return to Prague in a flash, it's beautiful. However, I would not return to this hotel.
- Official Description (provided by the hotel):
- Originally built in 1907, Park Inn Hotel is located in Prague’s just a short distance from the Vltava River and Vysehrad Castle. Free Wi-Fi and a rooftop gym are available.Park Inn Hotel is part of the international Carlson Rezidor chain and guarantees high quality and standard. ... more less
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- Also Known As:
- Park Inn Prague