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“Couldn't have been better”

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Residence Brehova - Prague City Apartments
Ranked #329 of 646 Hotels in Prague
Reviewed 3 October 2014

A huge modern two bedroom apartment with all mod cons in a beautiful old building. A perfect location for walking to the Castle, Old Town Square, Wenceslas Square etc. Tram stops are just a few steps away and tickets are valid on buses, trams, metro and funicular (remember to validate ticket in yellow box before boarding)
Reception couldn't have been more helpful. From check-in to check-out all requests were handled with smiles.
Prague City Apartments offer a grocery shopping service. We pre-ordered breakfast supplies, snacks and drinks. When we arrived it was wonderful to see the refrigerator and kitchen shelves stocked leaving us more free time to tour the city.
Our experience with Prague City Apartments (and Prague) couldn't have been more positive. We will recommend them to friends, family and all who have the stamina to listen to our much loved holiday stories.

Room Tip: We had a third story two bedroom apartment with a balcony. From the balcony you could see the Tyn C...
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  • Stayed: September 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
2  Thank Maureen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PragueCityApartments, Manažer komunikace at Residence Brehova - Prague City Apartments, responded to this reviewResponded 7 October 2014

Dear Mauzie25,

thank you very much for taking the time to review your stay with Prague City Apartments, Residence Brehova. I was thrilled to hear that you were satisfied with our support from check-in, through reception services, additional services such as pre-shopping, to check-out. Thank you very much for your recommendations and we sincerly hope to welcome you back in Prague soon.

Best wishes,

Petra

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (114)
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32 - 36 of 114 reviews

Reviewed 28 September 2014

Absolutely loved our three bed / 2 bath apartment - we were three couples staying here. The lovely gentleman at the reception took us to our rooms and helped us settle in. These apartments are well done up and are cleaned everyday. The rooms are big and the living room was really huge/and its walking distance from everything including the restaurants and the sights .

The only spooky thing was its right next to a small graveyard.. its actually a quaint jewish cemetery and adds character to the place but i am the easily scared kind... but it was fine as we were a big group of people and I was never alone.

  • Stayed: March 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank DeepikaThapliyal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PragueCityApartments, Manažer komunikace at Residence Brehova - Prague City Apartments, responded to this reviewResponded 30 September 2014

Dear DeepikaDT,

thank you very much for your lovely review. We are really glad that the apartment was more than spacious enough for 6 of you and that you in your words "loved it". Positive feedback is the best possible reward for our team. We hope that you enjoyed your stay in Prague with PCA and that we will have a chance to welcome you back soon.

Best wishes,

Petra

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Reviewed 7 September 2014

Really lovely apartment very central and well equipped, Rooms are HUGE. Don't hesitate booking.
Prague is a very easy city to visit no language problems anywhere. English spoken everywhere and on Menus and food and drink very good and cheap. Trams easy to use and the AAA taxi no problem. We always felt safe in the city at any time day or night and would have no hesitation in returning and would book the same apartment again. Very helpful Staff.

Room Tip: Room 22 which is on the second floor and light and airy but think all rooms quiet and large
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  • Stayed: August 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank DGC2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PragueCityApartments, Public Relations Manager at Residence Brehova - Prague City Apartments, responded to this reviewResponded 9 September 2014

Dear DGC 2005,

Thank you for taking the time to write this review. Positive feedback is always a best reward for us. I was very glad to hear that you positively evaluated the spaciousness of the apartment and also our employees and mainly that you enjoyed the stay in Prague. Thank you for your recommendations and hope to welcome you back in one of our residences.

Best wishes,

Petra

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Reviewed 1 September 2014

Incredibly perfect from check in to check out. Big spacious bedrooms and living room. Even better than represented. Loved the kitchen and dining space. Would like to recommend a cozier lamp in dining room. Felt a bit too institutional- bright and white. Ok for breakfast but dinner was a bit harsh of a light. But that said, a minor annoyance as everything else was great. Had a problem with internet day one and they had someone on it immediately who fixed the problem. Housekeeping wasps there everyday to refresh towels and clean up. A real plus.

Highly recommend this apt and the location for walking anywhere in the old town or castle- side couldn't be better.

Thanks to you all for making our stay so great

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Lise C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PragueCityApartments, Public Relations Manager at Residence Brehova - Prague City Apartments, responded to this reviewResponded 4 September 2014

Dear Lise C,

thank you very much for taking the time and writing your feedback. We appreciate your services and equipment evaluation and we are glad you enjoyed your stay in Prague and that PCA could help you to do so. Hope to welcome you back soon.

Best regards,

Petra

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Reviewed 11 August 2014

We had booked a 3 Bedroom Apartment at the Residence Brehova (from the 1st of August up till the 5th of August)....It was possibly the worst and the most unprofessional experience we have ever encountered at a serviced apartment.

Firstly, there was some issue with the electricity and the power went off on the 2nd evening. The technician came in after 2 hours and told us later that he had fixed it. We realise later that it wasn't the case and only 1 section of the apartment had power. The 3rd Bedroom and the Bathrooms had no electricity/power. After several complaints the technician finally graced us with his presence on the 3rd evening.

In the mean time we had to check in to a Hotel (Intercontinental) right across the street so that we could freshen up and take a shower. When we brought this to the attention of the person at the reception desk and she very conveniently responded saying that since she wasn’t the person who took our complaints, there was nothing she could do help us.

As a result of this horrid experience we decided to cut short our stay and leave the apartment on the 4th itself whereas we were to stay till the 5th. When we told them to refund our last nights rent they said since its prepaid there is nothing they can do about it and the charges cannot be reversed.

In all it was a harrowing experience dealing with Prague City Apartments.
If there was any assistance or any effort made to hear or help us out we would have been fine and left on a good note thinking that at least something was done to make sure we were happy.

Just as a precaution to all Guests who are driving into Prague and have a car. They will give you laminated paper on which its printed that you can park for 5-10 minutes. PLEASE do not go by what Prague City Apartments has mentioned; as per the authorities the maximum time you can park is 3 minutes. We learnt the hard way by getting a parking ticket to which again the Apartment employees were least helpful about.

  • Stayed: August 2014, travelled with friends
    • Value
    • Location
    • Service
2  Thank Ishann D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PragueCityApartments, General Manager at Residence Brehova - Prague City Apartments, responded to this reviewResponded 9 December 2014

Dear Ishann,

First and foremost, please do accept our delayed reply, anyway it was quite difficult to reply to your review. Every feedback, even if not positive, is very valuable for us and represents enormous help to improve our services. Unfortunately I can’t count your feedback as valuable, simply because plenty of details were not described as they happened.

The experiences you described are not characteristic of the level of service our colleagues strive to provide, which is hopefully significant from the majority of other reviews left here at Tripadvisor. I believe that everyone from our company pays the highest attention to full guest’s satisfaction.

I’m very sorry that you didn't find Prague and our staff welcoming enough although we did our best and I’m personally very sorry that we didn't find better way in mutual communication.

Martin

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Additional Information about Residence Brehova - Prague City Apartments

Address: Brehova 208/8, Prague 110 00, Czech Republic
Region: Czech Republic > Bohemia > Prague > Stare Mesto (Old Town)
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Airport Transportation
Hotel Style:
Ranked #329 of 646 Hotels in Prague
Price Range: ₹ 7,648 - ₹ 24,743 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Residence Brehova - Prague City Apartments 4*
Number of rooms: 12
Official Description (provided by the hotel):
Residence Brehova features a unique combination of style, spaciousness and state-of-art equipment and fittings. Wonderfully spacious living rooms and bedrooms with two bathrooms as a standard in larger apartments are a perfect choice for those requiring maximum flexibility and intimacy even when traveling with friends or a family. Fully sized kitchens, 24/7 concierge service, Internet connection at no extra cost and daily maid service upscale the value provided. ... more   less 
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