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“Good, clean, value hotel”

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Sheraton Prague Charles Square Hotel
Ranked #145 of 646 Hotels in Prague
Reviewed 2 June 2012

The staff at this hotel are well trained and professional; from the drivers we used to get us around, to the concierge who had excellent recommendations, to the front desk staff, to the staff in the Club Lounge our experience at this Sheraton was superb. Thank you for making our family vacation so enjoyable.

  • Stayed: May 2012, travelled with family
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Thank Lynn R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_Prague, Hotel Manager at Sheraton Prague Charles Square Hotel, responded to this reviewResponded 6 June 2012

Dear Robinsons,

Thank you for visiting Prague and choosing to stay at the Sheraton Prague Hotel. It's great to read about how much you enjoyed our staff, their professional attitude and friendliness. Whenever you decide to return to this magical city, our doors will be wide open for you.

Kind regards,

Mario Egger
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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943 - 947 of 1,656 reviews

Reviewed 31 May 2012

A good Sheraton with nice central European touches. In a renovated older building, it has lovely rooms with comfortable beds and great showers. The staff are very friendly and speak faultless English. The rooms were well appointed with good, double-glazed windows for noise proofing. There was a wonderful roof terrace that I got some great shots of Prague from (rear of the building, up the top floor.

The location is south of the main tourist area and is very quiet at night. There are some good, local, less-touristy restaurants and bars in the immediate area and it is a short walk towards a good tram and subway interchange that can take you almost everywhere in Prague. I'll stay here again.

  • Stayed: May 2012, travelled with family
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Thank Kleckerweise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_Prague, Hotel Manager at Sheraton Prague Charles Square Hotel, responded to this reviewResponded 6 June 2012

Dear Valued Guest,

Thank you for sharing your experience with fellow Tripadvisor travelers. I'm glad you fully enjoyed your stay at the Sheraton Prague Hotel and we will be happy to treat you as our guest anytime in the future. Next time, we'd love to see your pictures from the High 8 terrace ;)

Kind regards,

Mario Egger
Hotel Manager

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Reviewed 30 May 2012

Great value for money , near towncentre , a really quiet place and everything you can ask for a business trip . Staff are a bit "cold" be they will assist on whatever you ask for . Business lounge offers beers and wine also , breakfast buffet wasnt that rich tho .

Room Tip: my view of the avenue in front of the hotel wasnt that bad
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  • Stayed: January 2012, travelled on business
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Thank Yiorgos E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 May 2012

If you have stayed in a Sheraton before, this hotel will be very familiar, in a good way. It has been updated with all the Sheraton amenities- free wi if in the lobby, computers and printers (link) , a great platinum lounge with all day snacks and breakfast. The rooms have been updated, so they are very comfortable with great showers. Very nice rooms overall. The gym is very poor, my only complaint. The location in the new town by charles square is convenient, easy walk or metro to all sights.

Stayed: May 2012, travelled with friends
1  Thank kbatlanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_Prague, Hotel Manager at Sheraton Prague Charles Square Hotel, responded to this reviewResponded 6 June 2012

Dear Valued Guest,

Thank you for your nice review of the Sheraton Prague Hotel. We're always very happy to learn about guests who had a great stay at our hotel. I hope you will have a chance to return to Prague and on that occasion will choose to stay at our hotel again.

Warm regards,

Mario Egger
Hotel Manager

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Reviewed 23 May 2012

This hotel is a Sheraton but definately not one of the better. Where ever we went in Prague we were met by friendly people and good service. Not so at this hotel. The staff is not service minded and do absolutely not an inch more than they have to. They charge a fortune for breakfast so we did not even consider it. Instead we went to a nice café (Lambourgini) around the corner. They wanted €40 for parking, which is ridiculous. We will not return.

  • Stayed: May 2012, travelled as a couple
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1  Thank SwedenMep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_Prague, Hotel Manager at Sheraton Prague Charles Square Hotel, responded to this reviewResponded 6 June 2012

Dear Valued Guest,

Thank you for your feedback. I'm sorry to learn you were not happy with your stay. I will discuss your review with the relevant heads of department in order to ensure that this will not happen again to any of our future valuable guests, or to you, should your travel bring you back. In the meantime I would like to wish you safe travels.

Kind regards,

Mario Egger
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Prague Charles Square Hotel

Address: Zitna 561/8 | P.O. Box 756, Prague 1, 111 21, Czech Republic
Region: Czech Republic > Bohemia > Prague > Nove Mesto (New Town)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#29 Spa Hotel in Prague
#90 Business Hotel in Prague
#124 Luxury Hotel in Prague
#193 Romantic Hotel in Prague
Price Range: ₹ 8,025 - ₹ 18,408 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Prague Charles Square Hotel 5*
Number of rooms: 160
Official Description (provided by the hotel):
Located on the edge of Prague's Old Town and New Town, the Sheraton Prague Hotel offers 160 comfortable rooms including 38 spacious suites. Guests can enjoy complimentary access to sauna and 24/7 fitness centre, as well as free High Speed Internet Access at the Link at Sheraton located in the lobby. The French Brasserie Délice offers delicious meals made from fresh seasonal products and genuine five star service. ... more   less 
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Also Known As:
Sheraton Prague

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