Rooms are quite very good. But air conditioning needs to be improved on temperature. Even on an high settings still little warm. Food at breakfast is just good. Rooms are clean and bathroom. Bathroom amenities are good.More
Rooms are quite very good. But air conditioning needs to be improved on temperature. Even on an high settings still little warm. Food at breakfast is just good. Rooms are clean and bathroom. Bathroom amenities are good.MoreShow less
Dear Mr. Steve,
Thank you very much for being our guest and for taking your time to review your stay at the Savoy Westend Hotel. We are so delight to know that you appreciated the high level of comfort and cleanliness of rooms, also we would like to thank you for your kind words about the breakfast and food in general. We apologize for any inconveniences you faced with air condition in your room. We kindly inform that the technical department is working round-the-clock and is always ready to help our guest in any time! We hope to have the pleasure of seeing you back at the Hotel soon.
Savoy Westend hotel Team.
We stayed over Easter and it was na impressive and luxury stay at Savoy Westend Hotel. Spacious rooms, a hugh SPA/Wellness area to relax with a 25m pool, tasty food and a very attentive and welcoming personnel. You feel like in the end of 19th century.
thank you very much for such a wonderful review!
We appreciate your nice words of our property and we are very pleased to know you had appreciated our nice rooms, big medical center and delicious food.
We would like to especially thank you for mentioning our staff since we do believe personal and attentive attitude to each customer is the most important part of the true and classy hospitality!
We hope to see you back soon in Savoy Westend Hotel!
I've just returned from a 3 days vacation at this hotel and I have to admit that I had a great time together with my husband. Everything from the premises, surroundings, to the room, spa, bar (the coffee can be definitely improved :)), restaurant, exceeded our expectations. We experienced the personnel as kind and polite. Our room was in Villa Kleopatra at the 5th floor with an amazing view. We will definitely return.
Dear Julia B,
Thank you very much for your nice review!
We are so happy to hear such a wonderfull feedback from the guest, that means that all the important efforts we do in order to satisfy our dearest customers is working, and this is the biggest reward to us!
We hope your positive exprience will allow us to meet you back soon in our hotel!
Upon my arrival from California, I was delighted to experience world class elegance and service. I'm coming back with my friends!
The buffet had the most healthy selections including fresh juices, chia seeds, smoked fish, and home made bakery items. I especially loved the Nutella filled donuts! The staff was very attentive, yet didn't distract from our intimate dining experience...just right!
The spa had so many different options of massage, full body scrubs and wraps. They also had cosmetic treatments and Physician Prescribed Dietary Prescriptions. The procedures were at a price that was very affordable and unbelievably competitive with my home spa. In fact the difference in the pricing of the services that I received, paid for my $1200 flight.
thank you very much for your nice feedback!
It is so pleasure for us to know that you did enjoy your stay!
We put a lot of efforts into our service quality and we appreciate the fact it all worked out well, cause our goal is our customers satisfaction!
Thank you for mentioning in a good postivie way our restauarant service and food choice, as well as our Spa facility's offer we are especially proud of!
We hope that you had a really great stay with us and we will be able to meet you back soon in Savoy Westnd Hotel!
We enjoyed in this beautiful hotel 3 days and were very much satisfied and just can recommend it. Food and service incl. hotel spa was excellent. Friendly personnel were the entire time ready to assist us.
thank you very much for your kind review!
It is pleasure for the hotel to find out you have enjoyed the food and your spa treatments, since we do put a lot of efforts into quality of services we providng our dearest customers!
We hope your great vacation will allow us to meet you soon back at Savoy Westend Hotel!
Stayed here for a long weekend - the hotel premises are fantastic: great architecture and grand atmosphere. A bit dated, but that goes for Karlovy Vary in general and adds to the charm, especially if you are a bit anachronistic like myself. The pool and the wellness facilities are a bit past their prime as well, but still offer great relaxation. I found the staff to be very friendly and helpful, if a bit cold sometimes. Unfortunately, the barkeeper does not know how to mix a Martini Cocktail, despite it being on the menu. The food was good, but not 5* standard and the toilet paper could be 4-ply instead of two. Some small items to improve which would make this a clear 5 star rating.
Dear John S,
thank you for your feedback of the SWH!
We really appreciate the fact you have enjoyed our wonderful facility and great SPA.
We are sorry to find out there was a problem with a bartender and his ability to make the coctail. We have already made a necessary training for the bartenders of the Hotel, and we are sure it will never happen again. We sincerely apologize for these inconveniences.
Thank you for your points regarding the staff behaviour, toilet paper and food. Although it would really help us if could be more specific there, so that we could know what exactly do you think was not at 5 stars hotel' s level! Anyway we took all of your very valubale comments into account and let us please make you sure we will do the proper work to improve them.
We hope to see you back soon in Savoy Westend Hotel !