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quorxxx q
Lane Cove, Australia

Disappointment

1.0 of 5 bubblesReviewed 13 Sept 2024
We trusted in the Mercure brand. What a mistake. This is a (former) motel(!) built probably in the 1970s or 1980s clinging to the ledge of a hill or mountain. It has been prettied up .. to a point, except for the very portion of the complex WE stayed in. Mould in the bathroom, patchy carpets, shortage of power points, dead insects and cobwebs near the entrance to our room, some garbage thrown out of windows into the adjacent forest, difficult access for those with heaps of bags = either stairs up and down OR quasi underneath the building over an uneven surface with NO(!) lights at all. Restaurant overpriced & of poor quality catering to those with an inverse ratio between teeth and tattoos. We booked for 3 nights, wanted to leave after 1 night, were told 'no refund' if we left after 1 night but leaving after 2 nights was okay .. and were indeed refunded that 1 night we did not stay. There ARE better.
Date of stay: September 2024
Trip type: Travelled on business
2.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
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Traveller rating
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4 - 9 of 756 reviews
Reviewed 28 July 2024

Terrible. Bought a GROUPON voucher. Room ordinary; no mini bar, no bottled water, no exhaust fan in bathroom and dim light. No other mirrors apart from bathroom, no fly screen on bathroom window.
Our room was next to a family so crying baby till midnight, woken by crying kid at 2am.
Considered getting in the car and going home.
Restaurant ordinary and over priced.
$40 steak was ordinary and not tender.
Barramundi ok but soaked in tomato passatta.
Needs an update definately .

Date of stay: June 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Lee F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 June 2024 via mobile

Great views from our balcony and especially from the deck at the restaurant and bar. Room clean and tidy but small. Staff friendly but a little slow to clear tables. Dinner was excellent and was the standout of our 1 night stay however breakfast buffet was average and way overpriced.

Date of stay: June 2024
Trip type: Travelled as a couple
Thank TouringMikeO
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 June 2024 via mobile

This was our third visit here and so far the best (although each visit has been excellent)
We were allocated a lovely room with a great view. Clean and comfortable bedroom. Plenty of toiletry provisions and towels.
Good choices for the included buffet breakfast. We chose the snapper for dinner followed by the cheesecake for dessert. Both were delicious.
All the staff, without exception, continue to be so friendly and helpful. Particular thanks to Russell (maintenance) for his help on arrival and to Sarah in the restaurant. Also the lovely lady who serviced our room. A big thank you to each and every one of the staff.
Unfortunately on our last night the whole area experienced a power outage around dinner time but the staff were amazing and did everything they could to ensure the dining room functioned as normal as possible under the circumstances.
We can’t wait for our next visit, which hopefully will be soon.
Thoroughly recommend this place for a peaceful and relaxing stay.

Date of stay: May 2024
Trip type: Travelled as a couple
1  Thank GillC930
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 May 2024 via mobile

Having booked the lodge before reading the reviews I hadn’t built my hopes up. But it was not the experience some have had.
Yes, the place is tired and a little dated but it was clean and comfortable. They could change the doors on the rooms to make it look a little less like school camp and modernising the bathroom would go a long way. The room we stayed in was spacious and the bed was really comfortable. It was quite overnight so slept soundly.
The location and views are spectacular from the dining room, we didn’t eat there other than breakfast, which had the normal buffet breakfast items, bacon, sausage, eggs any way you wanted, baked beans, grilled tomato and mushrooms. Also cereal, fruit and pastries. So pretty good all up.

Date of stay: May 2024
Trip type: Travelled as a couple
Thank OzG
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 May 2024 via mobile

This is a lovely property. It’s a bit out of the way but worth the drive. It’s great a nice relaxed country vibe and amazing views. The staff were fantastic, the food was nice and the rooms are comfortable. My room was basic, but has everything I needed. The balcony with a beautiful view was appreciated.

Room tip: Allow some time for the drive out of Brisbane. It’s a lovely spot, and worth the extra drive to escape the city.
Date of stay: May 2024
Trip type: Travelled on business
Thank SeekerAus
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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