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Reviewed 11 November 2019

I am writing this as i want to share my experience and want to thank Taj Innercircle .
Today we visited Taj Rishikesh with Mr. sagar nagpal (taj innercircle platinum/ gold member ) and wanted a peaceful Breakfast and bath . we called Taj Innercircle for assistance and service but due to some problem in connection we couldn't connect with Innercircle staff assistance. Then we called Taj Rishikesh and we are very surprised by the level of assistance and after reaching we got a great service and help. we wanted a space for changing and bath to freshen as we were on our way to our next destination. we dint expect we will be given a room for few hours with all the facilities. i dont want to forget mentioning Mr. Yashpal (Front office Executive) who helped us going out of the way and i want to tell all the travellers on the same route to trust only Taj Group for such service as this is the only group we feel privilaged of being a Gold/Platinum member . i also want other staff members to take inspiration from Mr. yashpal. Taj is a group to rely on in times of need and i recommend all to be a privilaged member of Taj Innercircle for high class hospitality.
Thanks

Date of stay: November 2019
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
3  Thank Ankittravelworld
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
TajRishikesh R, General Manager at Taj Rishikesh Resort & Spa, responded to this reviewResponded 24 November 2019

Dear Mr.Ankit,

It was a pleasure having you visit us at Taj Rishikesh Resort & Spa on your way to Badrinath. I take this opportunity to thank you for your time in evaluating our resort and services.

We are truly grateful for the wonderful things you have said about Yash. I have shared your compliments with the entire team at the resort. Your compliments have inspired and encouraged the team in their continuous pursuit of excellence.

We look forward to welcoming you back at Taj Rishikesh Resort & Spa Uttarakhand.

Warm regards,

Devraj Singh
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 November 2019

1. the location is awesome undoubtedly on the banks of river ganga
2. service especially the house keeping rooms are dirty and unkept my personal experience especially with the room cleaning the carpet was full of dirt and sand they did not even bother to clean it
3. the welcome snack the second day was just dumped onto the plate of the first day, the plate was not even changed we did not touch the welcome snack
4. the tv was not working because the tata sky subscription wasnt paid. yeah it was done later but after 3 complaints
5. for a new hotel less than two years old the bath linen was also unkept
6. the front end staff were great
7. the spa staff were great too

Room tip: choose ground floor rooms if you want the ganges view, the first floor rooms had only the hotel view
Date of stay: November 2019
    • Rooms
    • Cleanliness
    • Service
3  Thank 9,44,12,345
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
TajRishikesh R, General Manager at Taj Rishikesh Resort & Spa, responded to this reviewResponded 25 November 2019


Dear Guest,

Thank you for taking the time to share your valuable feedback on the trip advisor pertaining to your recent stay with us. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.

I have shared your observations pertaining to the finer details that were missed out across various touch points.
I assure you that the welcome sweet platter did not have the crumbs from the previous day sweet but it was the praline crumble garnish sprinkle to decorate the platters. I, as the General Manager am responsible for every guest experience and take accountability for every single moment of truth. Please accept my sincere apologies for the inconvenience caused.

Thank you for appreciating the efforts of Front desk and the Spa staff.

If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great resort experience that so many of our guests have grown so fond of.

We deeply value your patronage and support.

Warm regards

Devraj Singh
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 November 2019

Excellent property with breathtaking views of mountain and Ganges.
Very relaxing environment and fantastic hospitality. Rooms are very comfortable and food served is also very delicious. would love to visit again and recommend to all to visit to have a relaxing experience from busy city life and rejuvenate yourself.

Date of stay: October 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Taj Hotels & Resorts
2  Thank mathurgaurav2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
TajRishikesh R, General Manager at Taj Rishikesh Resort & Spa, responded to this reviewResponded 25 November 2019

Dear Mr.Mathur,

Greetings from the lap of mighty Ganges !

I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor further to your experience at Taj Rishikesh Resort & Spa Uttarakhand.

I am glad to know our resort and services were able to leave lasting memories in your mind and also you had a memorable time during your stay with us. Our resort is an ideal escape for relaxation from the busy life. Once again we thank you for sharing your valuable feedback and look forward to personally welcome you back as and when you plan your next visit to our resort.

Warm regards,

Devraj Singh
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 November 2019

The service level of this Hotel is not even of a 3 Star Hotel and the roads accessible to this hotel from Rishikesh are in real bad shape. No Mobile connectivity at the hotel and staircase leading to the Holy River Ganga from the Hotel is in real bad shape and not easily accessible.

Date of stay: November 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Taj Hotels & Resorts
2  Thank Maps764045
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
TajRishikesh R, General Manager at Taj Rishikesh Resort & Spa, responded to this reviewResponded 25 November 2019


Dear Sir,

Thank you for your time over the phone. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.

I have shared your feedback with the concerned departments and I assure you that the mobile connectivity and the road connectivity will improve soon. I, as the General Manager am responsible for every guest experience and take accountability for every single moment of truth. Please accept my sincere apologies for the inconvenience caused.

If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great resort experience that so many of our guests have grown so fond of.

We deeply value your patronage and support.

Warm regards

Devraj Singh
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 November 2019 via mobile

A well chosen very scenic spot 35 kms from Rishikesh on the banks of Ganga and surrounded by lush green hills on all sides.Had a very pleasant stay at the hotel resort. The room size is quite decent and you do not feel cramped. The villa rooms are quite spacious with personal sitout areas on the outside offering good views.

The ambience throughout the property was very warm and inviting.The swimming pool area with a great view right from the pool complete with adjoining bonfire area and an Italian restaurant sitout is done in great taste.
The open air restaurant sitting which is the highest spot of the resort offers a beautiful view of the entire surroundings. The lighting could have been brighter but someone else might prefer dark ambience.

Service was excellent. Barring one irritating disturbance from a front desk executive which was unnecessary ,the entire staff starting from the guards, reception, restaurant staff, room service to the housekeeping staff etc, everyone was very good and exhibited a genuine intent of making your stay comfortable and hassle free. Response time and efficiency were terrific. Not the slightest reason to complain on this front. Great hospitality!All at par with the Taj tradition and our numerous experiences with their other properties.

Breakfast spread was quite good as usual and dinners in the open setting with live santoor music being played in the background was an experience in the pleasantly cool October weather.

Well located in terms of access to the Ganges ,the hotel conducts it own Ganga aarti every evening for inhouse guests.The approach to the riverfront is not the most comfortable especially for senior citizens, which the hotel management has limited control over it,but can still be optimised.

Special mention for Ms.Shara D costa at front desk for her excellent hospitality along with Mr Sumit Chawla at dining for their extreme care and concern for the senior citizens in our group.

One note in particular that this location is quite far from city or nearest medical facility appx 35 kms and also there is no local transportation of any sort. Its best preferable to come with own vehicle at this property or can rely on the hotel taxis which are quite expensive

Overall, a very good experience. I wanted to give it 4.5 points but there is no provision for that here.

@Staff of the hotel: Keep it up!

Date of stay: October 2019
Trip type: Travelled with family
1  Thank Ashish-54321
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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