We just came back from a 4 night stay. The hotel was very nice, with some flaws that can't be overlooked. There was stains on the furniture in lobby bar. Half the staff was trained very well, half weren't. Front desk staff were very nice. Marco who checked us in really put in effort to get us early check in. Concierge gave us consistently bad info. From restaurants to transportation to old San Juan. Our room wasn't cleaned when we came back to the room at 4 pm. Response was we have until 5. Truth was they were short staffed on Sunday.
The restaurants were all really good, highly recommend eating on property for few extra dollars it's worth it. Beach and pool were nice. Some staff around beach and pool were good some not.
Ritz Carlton management should be on top of all their properties and training of their staff.
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- Also Known As:
- Ritz-Carlton San Juan Hotel Isla Verde
- Ritz-Carlton San Juan Hotel, Spa And Casino
- Ritz Carlton Carolina
- Carolina Ritz Carlton
- Ritz Carlton Puerto Rico
- Ritz Carolina
- The Ritz-Carlton, San Juan Isla Verde, Puerto Rico - Carolina