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All reviews amazing shower large suite ring of kerry killarney town centre lady on reception bike fest staff were so friendly shower curtain place to stay rooms are spacious night break the gap excellent hotel short drive reception area sitting room location is great
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Reviewed 13 August 2018 via mobile

Staff at reception were friendly and helpful. Room was spacious and bright however ensuite was on the small side. We had dinner in the bar on first evening. Initial impressions of the bar seemed it lacked atmosphere. We both ordered steak, to be cooked well done. When it arrived the 'mash' resembled something out of a box that was mixed with water. It was cold, glossy in texture and tasteless. The veg wasn't fresh and wasn't cooked that day it seemed. We asked for the dinner to be returned when we made our issue known to the waiter. After 5 min the waiter then said that the 'stuff' would be out soon! When it did arrive it was the exact same plates with just a few extra herbs on top for presentation. The dinner was still cold. To our disappointment we then realised that our steak was cooked to rare at best. It was extremely tough and we had to request steak knives. We both barely touched either steak as the meat wasn't cooked to our liking. We left restaurant feeling hungry and extremely disappointed. The following morning we arrived for breakfast to find there was no available table. All tables had been used and only 1 waitress was working it seemed. While she attended to our needs the whole set up was careless and left a lot to be desired. On leaving I noticed 3 staff members in the kitchen sitting and chatting to each other while guests were waiting to be attended to outside. All in all the service and food didn't resemble a 4 star experience!

Stayed: August 2018, travelled as a couple
3  Thank Colm C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CHL-GM, General Manager at Innisfallen Hotel, responded to this reviewResponded 13 September 2018

Dear Colm C,
Thank you for your review. We appreciate your feedback and we use it to continously improve our product and services. Please accept our apology for the service and quality of food you received. This is not our usual standard. I have shared your comments with my team. Thank you again.

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Reviewed 12 August 2018 via mobile

My wife and I stayed in the Innisfallen hotel for one night recently. It is located in Fossa which is about four kilometers from Killarney town Centre out the road to Killorglin. We found the hotel to be basic accommodation while the bedroom was large it was poorly furnished and not a relaxing space. The ensuite bathroom was basic with a bath cum shower, I always prefer a stand alone shower. The hotel was clean, a stack them high kind of place. The breakfast was okay, self service buffet, reasonable service with a few young unsupervised staff. We paid 129€ for one nights accommodation bed and breakfast. I would check out other options before booking.

Stayed: August 2018, travelled as a couple
Thank PatD177
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CHL-GM, General Manager at Innisfallen Hotel, responded to this reviewResponded 13 September 2018

Dear Pat D,
Thank you for your review following your stay. We appreciate your feedback and we use it to constantly improve our product and services. Thank you again.

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Reviewed 8 August 2018 via mobile

We stayed here August bank holiday for 1 night. The staff at reception were very friendly and helpful. We booked a suite which was on the ground floor. The suite was nice but basic, I suppose I was hoping for little extras which would make it more special. We had lunch at the bar and the waiter there looked miserable if I'm honest. He wasn't friendly or very attentive and the food was lukewarm but tasty. Our bedroom was clean and the bed was incredibly comfy. We ordered room service, again the food was warm which was disappointing. The breakfast buffet was nice and the staff were lovely. While we had some enjoyable aspects I don't think we will be returning. It just didn't feel like a four star hotel.

Stayed: August 2018, travelled as a couple
Thank A S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CHL-GM, General Manager at Innisfallen Hotel, responded to this reviewResponded 13 September 2018

Dear A S,
Thank you for your review. While we are glad you enjoyed certain aspects of your stay, i am disappointed to read some of your comments. We take your feedback seriously as it helps us to improve our product and services. Thank you again.

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Reviewed 4 August 2018 via mobile

Very good place to stay ..the staff were very pleasant...they even extended our stay another night for same price. The rooms are spacious. We had the family room and can accomodate two or three adults and one or two children...very good value for money...thank you. Daniel

Stayed: August 2018, travelled with family
Thank DanMoro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CHL-GM, General Manager at Innisfallen Hotel, responded to this reviewResponded 8 August 2018

Dear DanMoro,
Thank you for your review. We are very happy you and your family enjoyed the hotel and the service your received and that we were able to extend your reservation with us. We hope to be able to welcome you back again soon!

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Reviewed 31 July 2018

Staff was friendly, rooms were ok and clean, bathrooms spacey and also clean, plenty of free parking outside the hotel, handy location if you wanna go hiking and explore the surroundings, barfood was good too. No complaints

  • Stayed: July 2018, travelled with family
    • Value
    • Rooms
    • Service
Thank Alexander A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CHL-GM, General Manager at Innisfallen Hotel, responded to this reviewResponded 31 July 2018

Dear Alexander A,
Thank you for your review. We are happy you enjoyed your stay at the Innisfallen Hotel and its facilities. We hope to welcome you back again soon.

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