We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Review Highlights
week long tour of switzerland

We started in Geneva and our tour took us through the entire country hitting all the highlights and... read more

Reviewed 12 July 2017
jnbhmi
,
Bloomfield Hills, Michigan
Professional Team

We're tour company in USA who arranged a group of 30 people visiting Switzerland on May 2017. We... read more

Reviewed 29 May 2017
Jay8151
,
Los Angeles, California
Read all 21 reviews
  
Reviews (21)
Filter reviews
21 results
Traveller rating
21
0
0
0
0
Traveller type
Time of year
LanguageAll languages
21
0
0
0
0
Show reviews that mention
All reviews tour company carmen switzerland trip swisssafari kurt country team life mountains castle
Filter
Updating list...
1 - 6 of 21 reviews
Reviewed 29 May 2017

We're tour company in USA who arranged a group of 30 people visiting Switzerland on May 2017. We have SwissSafari as our local tour operator. Carmen and her team (Kurt -- our tour guide) are professional and expert in their country. Carmen is very reliable, she always respond emails promptly, provide precise information and working on detail in every level. As a tour company who contacts local tour operators around the world, I can confirm that SwissSafari is the best tour operators we ever deal with !!

Thank you Carmen and Kurt for your hard working, care and make our special request in Lausanne came true perfectly. Your team create a dream trip and give us a memorable moment for life.

I'm sure we will meet you again :)

Best,
Jay

1  Thank Jay8151
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwissSafari, Owner at SwissSafari GmbH, responded to this reviewResponded 14 July 2017

Dear Jay,
Thank you for the great review and please excuse for responding so late via Tripadvisor.
I'm happy that your group enjoyed their holidays in Switzerland and that we could make this special trip memorable for your clients.
We would be happy to welcome more clients of yours in the future to show them the beauty of our homeland. I'm at your assistance.
Thank you for your loyalty and your trust SwissSafari again!
Take care - Carmen

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 October 2016

This is our second time using Swiss Safari while we're touring Switzerland and once again Carmen had created a wonderful tour for me and my mom!

I've been traveling around Europe using different private touring companies/guides and Swiss Safari is the best bar none!

Carmen's been super helpful through the initial tour planning stage giving me ideas and suggestions on places that we would be interested in visiting (it is not easy to travel with an elderly with a bad knee). Being a demanding customer with lots of questions Carmen never fails to respond to my emails promptly and never lose her patience and that's great customer service! She even greets us personally when we arrive and took us to the airport on our day of departure (and all the goodies that she gave us as gifts).

Our guide Heinz is the best guide I've ever had by far. He knows the area so well that he never had to use GPS once during our trip. He's very responsible and took care of us well during our trip especially my mom which I really appreciate. Heinz is very knowledgeable in every aspect (food, wine, sports, history...anything you want to know about Switzerland and all the off the beaten paths) and he's nice and funny - it was like traveling with a friend!

Yes the tour is on the expensive side but you really do get what you pay for. If you want a professional, tailor-made and worry-free touring experience Swiss Safari would be your one and only choice.

Thank you Carmen we really appreciate everything you've done for us and thanks for helping me successfully surprised my mom (this was a very memorable trip for her!).

Can't wait to tour around Switzerland again with you and Heinz in the near future! :)

1  Thank Kir_Royale110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwissSafari, Owner at SwissSafari GmbH, responded to this reviewResponded 7 October 2016

Dear V....,

I thank you very much for taking your time to write this review which I read with great pleasure.

This trip was your Mom's Birthday celebration trip and I felt honoured when you asked me to plan it. Throughout all our planning it was my utmost concern to create a program which will be memorable for both of you.
Reading your review and thanks to Heinz's enthusiasm to make this trip perfect for you, I think SwissSafari has accomplished it's mission what fills me with happiness!

V..., thank you again for your loyalty and trust in us!
I look forward to your next contact to create a program and to meeting you and your Mom again in Switzerland.

Warm regards and take care!
Carmen

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2016

I highly recommend Carmen and her tour company, Swiss Safari. From the very first email contact to the day of our tour, Carmen was professional, courteous and friendly. She designed a full day tour for me and my husband that started in Lucerne and ended in Basel (we were heading out on a river cruise that evening). We were transported in a new Mercedes van. Our driver and guide, Stefan, was punctual, professional, friendly and provided the best in VIP service. He provided all the history on each area we explored and was willing to do whatever necessary to make sure we enjoyed every stop we made. The last minute change of our drop off point at the end of the day did not cause a problem for him at all. A great value for the money when you have only a short time to see Switzerland.

1  Thank H2O79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwissSafari, Owner at SwissSafari GmbH, responded to this reviewResponded 28 July 2016

Dear Guest,
A big thank you for this excellent rating which motivates us to carry on like this.
I'm very happy that you enjoyed the excursion day and that Stefan did such a great job.
Thank you again for chosing us for this tour and for your trust in us! It would be a pleasure to welcome you another time on a tour.

Best egards
Carmen Aebi/CEO
SwissSafari GmbH
Exclusive Switzerland Tours

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2016

We had a day for a tour in and around Geneva and a day for Zurich. Carmen, through back and forth emails, worked out perfect itineraries for each day. Of course, having a perfect itinerary is one thing, if your tour guide is a dud, half the tour is ruined.
We were so lucky that we had Kurt as our guide. His energy, enthusiasm and especially his quick witted sense of humor made the tours a joy! We kept saying to ourselves how lucky we were to have had Kurt.
The Mercedes van Kurt drove us in was very comfortable and the restaurants we had lunch in were outstanding. Carmen really knows his stuff.
You may first look at the price and think "Oh, that's too expensive!" But after having gone on these SwissSafari tours, I can tell you they are VERY good value for the money! Well worth the price.
You get what you pay for. You have limited time. Go for it! And enjoy it.

2  Thank AmoureuxDeVoituresFR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwissSafari, Owner at SwissSafari GmbH, responded to this reviewResponded 22 March 2016

Dear Ron,
Thank you very much for the great review! With pleasure I read that our service met your epxectations and that your small group enjoyed the excursions. Kurt loved to share his time with you and we would be very happy to welcome you another time in Switzerland!

Thank you again for your trust in us!

Best regards

Carmen Aebi
CEO/Owner
SwissSafari GmbH

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 December 2015

My family and I went through a 7-day-tour throughout Switzerland with Swiss Safari a while ago (sorry to write my impressions so late!). We’re still longing the beautiful landscapes we saw and the first class service we received. Carmen and our guide Kurt made your vacation simply unforgettable. Not only did we have time to relax, make stops wherever we wanted to and as long as desired, but we also learned a lot about the history of the places, about the country, the culture, etc. Carmen is friendly, patient and attentive to every single detail. Kurt had always a smile on his face and was extremely flexible and patient. Some weeks before starting the tour she sends a whole package of brochures to many options we will find along the way. In this way we can already have an idea what we would like to do and see. Once you start the tour, you’ll find another package of information inside the car with the optional tours, history of the places, a map with the customized tour we’re doing as well as information about all hotels we’re staying. All recommended places and hotels were very nice.
She came personally to receive us and see us off with a little gift. As my sister was celebrating her birthday, Carmen also prepared a very nice surprise to her…it made the occasion really special for us.
Prices are surely above the average, but the service exceeds the expectations!

4  Thank cecmix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwissSafari, Owner at SwissSafari GmbH, responded to this reviewResponded 22 March 2016

Dear Cecilia,
What a pleasure to hear from you again via Tripadvisor! Please excuse for not responsing earlier.... but time flies.

Thank you for taking your time to send this great review after such a long time! I remember well of your lovely family and was honored to work out this tour for your family get-together and sister's birthday. It makes me happy that you still remember of your Holidays in Switzerland!!
It would be nice to meet you again sometimes and I wish you and your family all the best.

Warm regards
Carmen Aebi
CEO/Owner
SwissSafari GmbH

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews