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Reviewed 11 September 2017

I booked four days at Cala Joncols on a whim while traveling through northern Spain for my birthday. The landscape looked magical and it sounded like a classic "resort" that would be a perfect off-the-grid escape from the city. Since it was my birthday, I was willing to splurge for what I hoped would be a cozy retreat.

Upon arrival, the olive trees and wildflowers were beautiful. And the beach and cove were just meters from the hotel itself. It looked lovely. The room itself was underwhelming and so incredibly hot. I realize it's an old property, so it's not air conditioned, but even fans would make a huge difference. I tried to keep my windows open most of the time. There are 3 places to eat on site, so I opted for the open air dining room for dinner the first night. The menu was sorely overpriced. And since you're 30 minutes away from the nearest town, you're somewhat locked into eating at the resort unless you don't mind the drive to and from Rosés on the windy dirt road. (I personally loved the drive, but some people may not be comfortable doing that each day for both lunch and dinner if they choose not to eat at the hotel.)

I ordered a langoustine appetizer which was 28 euros. They came de-shelled but not deveined, so I took them apart myself. The sauce was not good. Because it was so expensive and so bad, I chose not to have a main course. Instead I just had dessert and wine. My meal came to more than 70 euros, which was the most expensive and worst meal of the adventure.

The second day I decided to leave the resort and explore the Costa Brava and French Pyrenees. I came back just before sunset and thought I'd give dinner one more chance. First, though, I wanted to have a glass of wine at the beach shack. They weren't busy, and I ordered a glass of white wine. Twenty minutes passed and it never came. Ten more minutes and it still didn't come. After forty minutes of never being served the wine I ordered, I went to dinner. I went and sat in the outdoor courtyard where dinner was being served. I waited fifteen minutes at a table by myself. Nobody ever greeted me, asked if I'd like a drink, or offered me a menu. I went to bed angry and hungry with no dinner. I decided, other than breakfast, that I would not have another meal at the hotel during my stay.

Reception: There is only one person who works in reception, it seems. And she's often not there during the day. I waited thirty minutes at her desk for the wireless password before someone else asked if they could help me. Over the course of my four days there, I would commonly see her, as well as other young staff, gathered around at able beneath the stairs leisurely smoking and passing time. I'm all for taking a break, but when clientele need basic things (like a password, a question answered, wine, a dinner menu), staff should be ready to assist, especially when guests are spending so much money. It didn't seem like most of the staff was over twenty years old. The older wait staff who handled breakfast, on the other hand, were wonderful. They provided the kind of service you expect from a nice hotel. Unfortunately, most of the staff otherwise seemed to be treating their summer job like summer vacation.

Housekeeping: I'm so confused about housekeeping's checklist of things to do. I'd leave my windows open to come back to a hot, stuffy room with closed windows and a made bed. Yet, dirty dishes, an empty bottle of wine, and a full cup of coffee from my first two nights remained on a table until I checked out. My last night, I got out of the shower only to realize they'd taken my two towels...without replacing them. But, I had no idea they'd been there earlier because the bed was unmade and the dishes were still where I'd left them three days before.

Overall, the experience at Cala Joncols was disappointing. I spent a lot of money for four nights that were not worth the cost. Between the overpriced food, being blatantly ignored for dinner/wine service, having an often absent front desk person, having confusing housekeeping protocol, it's a disservice to the beautiful place it resides. There is so much potential, but so little effort.

GOOGLE TRANSLATION: Reservé cuatro días en Cala Joncols en un capricho mientras viajábamos por el norte de España para mi cumpleaños. El paisaje se veía mágico y sonaba como un clásico "resort" que sería un perfecto fuera de la red escapar de la ciudad. Ya que era mi cumpleaños, estaba dispuesto a derrochar por lo que esperaba sería un refugio acogedor.

A la llegada, los olivos y flores silvestres eran preciosas. Y la playa y la ensenada estaban a sólo metros del hotel en sí. Se veía preciosa. La habitación en sí era decepcionante y tan increíblemente caliente. Me doy cuenta de que es una antigua propiedad, así que no es aire acondicionado, pero incluso los aficionados haría una gran diferencia. Traté de mantener las ventanas abiertas la mayoría del tiempo. Hay 3 lugares para comer en el sitio, así que opté por el comedor al aire libre para cenar la primera noche. El menú era muy caro. Y ya que está a 30 minutos de la ciudad más cercana, estás un poco encerrado en comer en el complejo a menos que no te importa el viaje en coche desde Rosés en el camino de tierra ventoso. (Que personalmente me encantó la unidad, pero algunas personas pueden no estar cómodo haciendo que cada día para el almuerzo y la cena si deciden no comer en el hotel.)

Pedí un aperitivo de langostinos que era de 28 euros. Ellos vinieron descascarados pero no desvenados, así que los desmonté. La salsa no era bueno. Debido a que era tan caro y tan malo, elegí no tener un plato principal. En su lugar sólo tenía postre y vino. Mi comida llegó a más de 70 euros, que era la comida más cara y peor de la aventura.

El segundo día decidí dejar el complejo y explorar la Costa Brava y los Pirineos franceses. Regresé justo antes del atardecer y pensé en darle una cena más. Primero, sin embargo, quería tener una copa de vino en la choza de la playa. No estaban ocupados, y pedí una copa de vino blanco. Pasaron veinte minutos y nunca llegó. Diez minutos más y aún no llegó. Después de cuarenta minutos de nunca ser servido el vino que pedí, fui a cenar.

  • Stayed: August 2017, travelled with friends
    • Rooms
    • Cleanliness
    • Service
1  Thank Ashley H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2017 via mobile

We had a great stay at Hotel Cala Joncols. Beautifully located at the beach with a nice pool where you can rest under the olive trees. The gravel road to the hotel is fine and the view is amazing. We had an all inclusive stay and truly loved every single meal. The restaurant seems to be renovated recently and they did a great job. We stayed in bungalow 40 and 43. The first has ocean view but is smaller, we preferred number 43. The staff is very friendly and helpful, so what else is there to say other than that we really enjoyed our stay? :-) Oh well, maybe that the wifi doesn't work too well. ;-)

Stayed: July 2017, travelled as a couple
1  Thank olgalouise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
calajoncols, Director General at Cala Joncols, responded to this reviewResponded 29 July 2017


Many thanks for your kind comment, we continue to work hard to please customers

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2017

The hotel is very clean and nice. They must have renovated not long ago. The surroundings are amazing and the location very quiet and peaceful. The perfect getaway to forget everything. Rooms are nice with beautiful seaview. Staff is friendly and food in the restaurant is excellent. Definitely a must visit !

  • Stayed: May 2017, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank fbacquet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
calajoncols, Director General at Cala Joncols, responded to this reviewResponded 25 June 2017

Thank you very much for your comments.

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Reviewed 15 June 2016

We went to Cala Joncols a bit "blind", as it was in the context of a 40th anniversary party. Our feelings are really mixed because there were very nice things, and other not so nice. First of all, we have two young kids (under 4). This is not a kids' place, at least not until they're old enough to hike. Second, be aware that the hotel is very isolated, and that you need to drive over a narrow hilly road to get to the nearest town (Roses). Third, don't necessarily assume that isolation equals calm and quiet: it really depends on whether parties / weddings are organized. Fourth, we were really disappointed with the food. It was almost ridiculous. It felt like a government cafeteria. Fifth, the internet connection is only valid about 5m from the reception. On the plus side, the people were nice and friendly. The bungalow was quite nice and very clean. The beach bar is a fantastic place. The cala is beautiful and I hear diving in the region is great. So... this place could be so much better. It's really touch and go.

Room Tip: Bungalows are low-slung but there is one (#40) which is on the beach front. If you get a room, ask for a high floor.
  • Stayed: June 2016, travelled with family
    • Location
    • Cleanliness
    • Service
2  Thank alexbeaulieu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 June 2016

We went to Cala Joncols for a friend's birthday, so we spent 3 days there.
The place is hidden and you deserve to arrive there but onee you arrive you will find a piece of heaven on earth. The service is very nice and friendly. The beach bar is very nice for a lunch or a dinner. Very nice cocktails as well. And delicious underwater wine! This place is lovely we will definitely come back!

  • Stayed: June 2016, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Olivia P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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