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Aqua Resort Busselton
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Reviews (502)
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All reviewsplunge poolgrove housebedroom housegas firesteam roombig livingoutdoor showerlarge bbqmargaret riveramazing accommodationbeach frontluxury accommodationwe've stayedspent nights heretwo couplesdirect access to the beachself catering
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6 - 11 of 502 reviews
Reviewed 2 weeks ago

Great accommodation (modern, spacious & practical), terrific location, helpful staff & all the right amenities (pool, tennis court, paddle boards, beach access etc). Highly recommend for families and big groups.

Stayed: April 2018, travelled with family
Review collected in partnership with this hotel
Thank A9301EIchris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jane A, Manager at Aqua Resort Busselton, responded to this reviewResponded 2 weeks ago

We of course agree and couldn't be happier that you enjoyed your stay!! We hope to see you again in the near future! Warm Regards, Jane.

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Reviewed 3 weeks ago

Loved the 4 bedroom grove house which was ideally configured to suit our group of 2/3 couples and our teenage children . Lots of bathroom and shower options and great spacious open kitchen, family and dining area. Great outdoor area and lawn space. one suggestion would be a few more platters and salad bowls . The resort itself has lots of options with a fabulous pool, spa, sauna and gym located beach front and also lovely tennis courts. Wished we stayed for longer .

Room Tip: The 4 bedroom grove houses are spacious and excellent for big groups of family and friends.
Stayed: March 2018, travelled with family
Review collected in partnership with this hotel
Thank MarknSil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jane A, Manager at Aqua Resort Busselton, responded to this reviewResponded 3 weeks ago

Thank you for the lovely review!! We are so pleased you enjoyed your stay so much and the facilities too. We wish you could've stayed for longer also but that's what makes this place so special - a little haven to retreat to when you can grab those quick getaways from work and reality! We look forward to seeing you again and thank you for the suggestions you made. Warm Regards, Jane.

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Reviewed 3 weeks ago

During our recent stay in Aqua, our property was entered in the early hours of the morning and all cash from my wife and I's (purse and wallet respectively) was stolen. The bin lorry collection occurred around 6.30am-7.00am and we heard the bins being returned to side of the house, where a side door had been opened. The only doors we opened and locked in our property was the front and laundry doors - highly recommend checking all doors for security purposes, as we have since found out there is no cameras in around the properties

The deeply disappointed issue regarding this incident was the passive approach and weak apology of this happening from the staff, as though this had occurred before. They would not contact the police on our behalf and made us travel to the local police station to file a report. Since the incident we have received no follow up contact whatsoever from the management from this very serious incident. Deeply disappointing and will certainly not be returning to Busselton in a hurry!!

I have sent an email since to request a telephone call to discuss further with senior management of Aqua Resort.

Check your locks in all doors of the house particularly, sliding doors around your property you are staying in!!!

Room Tip: Lock all doors when leaving the property including slide doors!
  • Stayed: March 2018, travelled with family
    • Value
    • Rooms
    • Service
Thank cowiepaul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jane A, Manager at Aqua Resort Busselton, responded to this reviewResponded 2 weeks ago

Dear Paul, thank you for taking the time to write. I am very sorry you experienced a theft during your stay and no, it is not common for this to occur in our Resort - let alone the peaceful town of Busselton. I personally was the one that spoke to your wife regarding the incident and I personally responded to your email sent a few days ago and haven't yet received a response. I would like to address the points you've mentioned as there are some misconceptions indeed.

The bin collection happens twice weekly and takes approx. 5 - 8 mins to clear the bins in the Resort from the main road (not next to your individual house) - the collector does not exit the vehicle during this time as it's automated.

We certainly do have CCTV cameras in the Resort as I mentioned to yourself, your wife and via email with an update of us looking through the footage.

We are unable to create a report on your behalf as we cannot liaise with you after your departure, this is standard protocol. I personally gave you a map with directions of the station 5 minutes from us and a direct number to contact as you had already departed the Resort when you realised otherwise the police come direct.

If you would like to contact me, please do so via phone or email on 08 9750 4200 or reply to my sent email update with progress from the local police station. Warm Regards, Jane Ashcroft - Operations Manager.

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Reviewed 3 weeks ago

We went to Busselton for our nieces wedding and stayed in the 4 bedroom grove house at Aqua. This is the best resort we have stayed in. We were greeted by a lovely happy receptionist when we first arrived and when we went into the house we were so amazed it had literally everything that you would need. Nothing was too much trouble for the staff, they were happy to help in any way they could. We all said we would definitely stay there again and again. Thanks to all the staff we throughly enjoyed our stay for 3 nights. Just wish it was longer.

Stayed: March 2018, travelled with family
Review collected in partnership with this hotel
1  Thank Margie_02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jane A, Manager at Aqua Resort Busselton, responded to this reviewResponded 3 weeks ago

We wish you could've stayed longer! Thank you so much for staying with us Margie - we loved hosting you all. Please come again another time soon. Warm Regards, Jane.

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Reviewed 4 weeks ago

We held our wedding reception in the gardens in front of the 4 Beach Houses where our guests were staying. All the guests loved their accommodation.
Jane & all the staff at the Resort were very helpful & professional, nothing was too much trouble for them.
Our wedding was DIY. We held our wedding ceremony on the beach there which was perfect. And we were able to chose our own caterers, DJ, hire of furniture etc & we bought in our own wine & beer, which was great.
Definitely recommend

Stayed: March 2018, travelled with family
Thank KathrynGemmell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jane A, Manager at Aqua Resort Busselton, responded to this reviewResponded 3 weeks ago

Kathryn, thank you so much for taking the time to write us a review!! We absolutely loved having you all here and your wedding was just perfect - thank goodness the weather held out! Please pass on our thanks to your lovely family and friends - we hope to see you again on your First Anniversary. Warm Regards, Jane.

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