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All reviewscar parkclean place to staytrain stationking bedwithin walking distanceclean apartmentsmall cooktopsingle roomhandy locationclose to shopsnight staystayed in a bedroom apartmentgreat facilitieswashing machine and dryerper nightchecking inbusiness trip
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Reviewed 9 October 2017

This hotel was definitely amazing and a great experience. The apartment was well presented and would definitely reccomend this hotel for further stays. One of the best hotels I have ever stayed at. Very clean and staff were helpful.

  • Stayed: October 2017, travelled as a couple
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Review collected in partnership with this hotel
Thank damiendJ747ZU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuestLiverpool, Manager at Quest Liverpool, responded to this reviewResponded 20 October 2017

Dear damiendJ747ZU,

Thank you very much for your wonderful review and your compliments towards our team members. We are glad to know you truly enjoyed your stay from your arrival to your departure. It was a real pleasure to have you as our guest and we hope that we will have the chance to welcome you back for another great experience.

Kind Regards,
Shiela Castillo

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Reviewed 9 October 2017

Our stay went very well, the room was clean and comfortable. Facilities provided in the room and within the building were very good. Onsite parking was also very convenient though a little difficult to find where the car park access is. Thank you for a good stay experience.

  • Stayed: September 2017, travelled as a couple
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Review collected in partnership with this hotel
Thank ruthsB4984BU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuestLiverpool, Manager at Quest Liverpool, responded to this reviewResponded 20 October 2017

Dear ruthsB4984BU,

I would like to thank you for writing such a kind review and also for choosing the Quest Liverpool for your hotel choice in Liverpool. We look forward to seeing you the next time you travel into Liverpool.

Kind Regards,
Shiela Castillo

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Reviewed 5 October 2017

I was impressed with the staff at the reception. They were friendly and responsive to my requests and queries.
The facilities are generally clean and the location is actually close to all amenities.
Housekeeping staff are consistently on the go to make each unit clean and cozy. Thanks for their hard work.

  • Stayed: September 2017, travelled with friends
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Review collected in partnership with this hotel
Thank sylviav373
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuestLiverpool, Manager at Quest Liverpool, responded to this reviewResponded 20 October 2017

Dear sylviav373,

Thank you for taking time to provide us with your feedback regarding your stay. Positive comments such yours are also a huge motivational factor for the team to strive hard to please our valued guest. We look forward to the opportunity of welcoming you back to Quest Liverpool.

Kind Regards,
Shiela Castillo

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Reviewed 5 October 2017

Worst quest that I have ever stayed at. Terrible service. I have been promised a call back from the manager and it has been 3 days and no call. I had another guest walk into my room while I was getting dressed as they gave him the wrong room. There were numerous issues with them having to give me new keys all the time

  • Stayed: September 2017, travelled with family
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Review collected in partnership with this hotel
Thank n0nname
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuestLiverpool, Manager at Quest Liverpool, responded to this reviewResponded 25 October 2017

Dear n0nname,

Thank you for choosing to stay at Quest Liverpool and taking the time to provide us your feedback pertaining to your stay. At Quest Liverpool we value customer feedback greatly and your feedback is extremely important to us. Such comments are not normal and is a deviation from our standards and I assure you that this matter has been addressed with due seriousness to the team. After further investigation and as we have discussed with you through email, your key has to be updated in the morning as explained by the staff as you have been extending your stay on a daily basis. We have also been trying to contact you but to no avail.

On behalf of the team rest assured we value your business and feedback and I would like to apologize to you for any inconvenience caused. Your feedback is extremely valuable to us as we strive to improve each and every day and it is unfortunate that you did not enjoy your stay as much as you had hoped. I do hope we can entice you to stay with us again when next you are in Liverpool.

Kind Regards,
Shiela Castillo

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Reviewed 4 October 2017

Free newspapers, bowls/cutlery in room, and gym on ground floor are great. Walking distance to Liverpool hospital and train station. Some good food options within walking distance. I've given a low score for sleep quality, due to the major construction work next door (hopefully this will be finished soon) - this wouldn't be a problem if you wake up early (before 6.30).

  • Stayed: September 2017, travelled on business
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Review collected in partnership with this hotel
Thank M7405DMjasond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuestLiverpool, Manager at Quest Liverpool, responded to this reviewResponded 25 October 2017

Dear M7405DMjasond,

Thank you for taking time to provide us with your feedback regarding your stay. Positive comments such yours are also a huge motivational factor for the team to strive hard to please our valued guest. I apologised that you have been disturbed by the construction next door, we have already spoke with the site manager to inform them about the noise as they have specific working hours so as not to disturb anyone in the area. Once again, thank you for your feedback and we look forward to the opportunity of welcoming you back to Quest Liverpool.

Kind Regards,
Shiela Castillo

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