... with a little bit of attention to detail. We arrived for an overnight stay on a Friday and were met by a very friendly receptionist (Lisa) who quickly detailed the different rooms they had and we chose a front upstairs room (#9) which had outstanding views over the valley. It was a kingsize room that required the bed to be split into two singles for the night. As they were a bit short staffed I offered to take care of the beds, however there was insufficient bedding so the friendly Lisa came up and sorted us out in short time. The beds were quite hard and we both had sore backs in the morning. The bathroom was adequate with the shower over a bath. The shower had a monsoon head with plenty of pressure and was fantastic.
The bar was staffed with a new girl who had only started two days before and had little idea about the bar stock or prices but again was friendly. The meals in the restaurant were adequate for the location if a bit expensive and the service should have been much better - inattentive waiters and a bad chardonnay didn't help, they did recognize the wine was off and took it off the bill but forgot to ask until we had finished dessert if I wanted a replacement glass. However the buffet breakfast was way overpriced at $28 at an average or below quality.
The whole atmosphere in the hotel was one of olde world charm and character that could easily be lifted with a bit of attention to service detail and staff training.
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- Also Known As:
- Mountain Heritage Katoomba, Blue Mountains
- Mountain Heritage Hotel Katoomba