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“Not a nice time”

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Katoomba Townhouses
Reviewed 22 April 2015

Excited to be having a two night stay near the end of a long road trip to northern Qld so we didn't have to load and unload the car and could relax and enjoy he Blue Mountains. The morning that we were due to arrive I received a phone call saying we were double booked and that the only thing that could be organised was another apartment down the road for the 1st night then we would move into ours for the second night - a little frustrating but nevertheless acceptable.
What wasn't acceptable was the sub standard accommodation that we were provided with.
1. No heating at all - remember we had just spent 3 weeks in QLD we needed heaters. on the 3rd visit from management we had some heating.
2. Halfway through the heating issue my 3yr son walks out with a dirty bandaid that was left of the floor.
3. The toilet had not been cleaned.

The above issue made us decide that if we had to pack everything up just to move down the road we would continue the trip home. We advised them of this and we were told that we were not charged and won't be - saving grace. Until I checked the credit card and we had in fact been charged. I called them up and they refunded the money. Until I check the statement and they had only refunded part of the money - after phone tag, a phone call to Wotif and then an email the rest of the money will be refunded (but I am still waiting to check the see if this will actually happen or if there will be another mistake)

However Night staff were VERY helpful and went out of the way to assist. He was quite embarrassed.

Room Tip: Stay elsewhere
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  • Stayed: April 2015, travelled with family
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Thank Michael J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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11 - 15 of 29 reviews

Reviewed 22 November 2014

We recently stayed at the Katoomba Townhouses. The location is excellent being within walking distance to Echo Point and the town centre and within easy driving distance to other tourist spots. However the standard of cleaning is terrible. Thankfully the bed linen was clean. The kitchen cupboards, drawers, bench top and floor all needed a good clean. There was food on the floor. The fridge wasn't working - something that is essential in the warmer months. There was a build up of dust in the other rooms, especially around the skirting boards There was also a build up of dust and insects behind the couch and the cushions under the couch had a lot of debris under them. The extractor fans in the ceiling and the heating vents all need a good clean. There were spiders in all the rooms and we had to go out and buy an insect spray to deal with them.
There are no signs or information about where the office is. We had paid a deposit and rang when leaving to find out where we could make our final payment only to be told it had already been debited from our credit card. We have travelled quite a lot and this has never happened before! Is it legal to do this? I also found the lady I spoke to when making the booking was not very friendly.
These could be really comfortable units if the standard of cleaning was a lot better. The location is nice and quiet.

  • Stayed: October 2014, travelled with family
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1  Thank gillanz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 November 2014

The town houses are in a great location for Echo Point and the town centre also. The complex is set back from the road and is very quiet.
Sadly the general standard of cleanliness in the place was very poor. Thick layers of dust covered many surfaces, the bedding and towels had a damp smell about them, the crockery and glasses all needed washing before we used them and we found dead cockroaches in drawers and cupboards. The storage drawers in the fridge were broken and had sharp edges to them
The outside area was littered with cigarette ends and the ashtray on the outside table was also half full with them too.
The town houses are in a great location but sadly they are in need of a thoroughly good clean and regular maintenance.

  • Stayed: November 2014, travelled with family
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    • Cleanliness
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Thank Tracy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 September 2014

I travel to Katoomba regularly and use the townhouses almost always. Reasonably clean, good amenities and central heating. Great value for money for a two bedroom place.
Halfway between the town centre and the three sisters.

  • Stayed: August 2014, travelled on business
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Thank Robert C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 August 2014

This is an ideal budget accommodation that is located close to the three sisters and main katoomba attractions. It had all the basic amenities and was very comfortable for the price we paid. The kitchen had all utilities which helps save money as eating out gets expensive- it also had personal parking so you don't have to leave the car on the street. I would definitely consider staying here again when passing through the Blue Mountains.

  • Stayed: July 2014, travelled as a couple
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Thank Lanna7890
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Katoomba Townhouses

Address: 173 Lurline St, Katoomba, New South Wales 2780, Australia
Region: Australia > New South Wales > Blue Mountains > Katoomba
Hotel Style:
Ranked #11 of 13 Speciality Lodging in Katoomba
Price Range: ₹ 5,746 - ₹ 7,121 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Katoomba Townhouses 3*
Number of rooms: 12
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Also Known As:
Katoomba Townhouses Blue Mountains

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