4 day stay at $3000 was very disappointing. Booking was made in a hurry, so regrettably we didn't look at the negative reviews.
On arrival we found the house hadn't been cleaned. Counter tops were grimy and carpets not vacuumed. Two beer bottles in the freezer had exploded. Dishwasher was not unpacked. At $750 per day we felt cheated.
The linen was the worst. All of it was smelly and definitely not recently washed. Guest bedroom had a torn doona cover. The pillows in most rooms were dirty and stained. We took pictures of three of the worst stained pillows, which were covered with dark brown stains, also pictures of the one mattress, which had and a long white streak on it. These were sms'd to the owner, before we called her. She offered no apology, and only asked us to sms her list of what was wrong and she would it sort out the next day and get the cleaner back. Bedding was so bad we washed it before sleeping in it. Told the owner - no response.
The cleaner never returned. The owner dropped off an old doona cover and one new pillow. She left the stained pillows where we had put them out for her to inspect.
On the third day she needed something in the guest bedroom, so we had to get up earlier than planned so that she could have access.
Not once did the owner apologize for any of the issues. Definitely our worst holiday rental experience.
|How easy was it to book the property?||Overall condition of the property|
|Bedding & mattresses||Kitchen & utensils|
Eight of us stayed at this house November 2013
First impression beautiful house although this is a normal street not near the beach as advertised, took 20 minutes in a taxi.
House was supposed to sleep eight there were Three bedrooms, two double and one single with a pull out draw for a child. So only sleeps 5 adults and a child.
On inspection of the house we found the dishwasher full of dirty dishes,
Dirty dishes in the cupboard and dirty cutlery.
Fridge was dirty and full of water where it had been turned off but not cleaned.
Kitchen bin had not been emptied.
The BBQ was too dirty to use.
Owners knickers hanging on the door handle.
Dirty washing left in the laundry room.
There was not enough bedding which the owner realised and promised to bring around, this never materialised despite sending numerous messages. The towels for the house were on the clothes line.
The general cleanliness of the house was unacceptable considering we were paying a cleaning bill of $250. We had to clean the house before we could live in it.
There was major building work in the house next door. As there were no blinds on most of the windows including the bathroom,the builders could see into the rooms from the scaffolding.
Essential lights were not working.
A $1000 deposit was required which was to be returned on inspection of the house. This took the owner 4 days to return despite numerous messages requesting the money.
I would not recommend this property.
Unfortunately my review is almost identical to another review submitted on this site as we had a very similar experience. We originally booked to stay in another house in Bondi Beach with the same agent. About a week before we were due to travel to Australia and three weeks before our booking, we were e-mailed by Marina to ask if it would be possible to cut our stay short by a day at Arthur Street as they had received a month long booking that clashed. No alternative accomodation was offered to us for the night so I replied to say this was not possible.
I did not hear anything back until we had actually arrived in Australia then Marina contacted me to ask again if we could cut short our stay as the owners of the Arthur Street house were putting pressure on her to accept the long booking. She was apologetic and offered us Botany Street at a reduced rate as it is slightly more expensive than Arthur Street. We decided to accept this as we were travelling around by that point and would have struggled to find alternative accomodation. A 4pm check in was suggested by Marina which I asked to be changed to 3pm due to our three year old daughter beng tired after the journey.
On arrival at Botany Street, we were told that we needed to put down a security deposit which I had missed on the confirmation as I found Marina's communication style quite confusing and there was no mention of this on the Arthur Street confimation. We did not have the required cash so a reduced deposit was accepted.
The house was really nice but it was clearly a rush to accomodate us there as some crockery had been put back int the cupboards still wet and some of it was still dirty. The house is supposed to accomodate eight people but there was a shortage of essential items such as hand towels (linen was supposed to be provided), small pans , mugs , etc.
I would not recommend this agent to others due to the communication issues that we experienced. Whilst Marina was pleasant to deal with , I found her communication style very confusing at times (there was an issue with sending through an attachment over e-mail which went on for a week) and the fact that we were asked to cut short our stay when travelling internationally was really quite unsettling and caused us a fair bit of unecessary worry. Not what you need when travelling to the other side of the world!
We booked our stay for three nights over the weekend of the City2Surf run in Sydney. Once we had paid the full amount for the three nights ($1700) we had the final night cancelled because the owner had a new booking booking for four nights that overlapped out last night, so she offered us to stay a hotel in the city for the final night instead.
Be aware there is a 'cleaning fee' of $250 for each stay and the location is not really 'near to the beach' (address is 311 Botany Street, Randwick). There is also a bond of $1000 which is supposed to be refunded at the end of the stay however ours was short $36 because the owner decided to increase the nightly rate by $18 after we had agreed on, booked and paid for the accommodation.
The accommodation is actually the owners house, so we had visits during our stay to collect things like running shoes.
The house itself is nice, but after dealing with Marina the owner, I would neither stay again nor recommend anyone to.
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|How easy was key pickup/access to the property?||Overall condition of the property|
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