Very nice staff, always smily with warm greetings every time they see you. Looks good yea? NO, you're totally wrong as they may overcharge you just few minutes before you get to the bus to catch your flight! When there is no time to dispute.
Four of us were staying at this resort for a week, without knowing we signed a paper, which looks pretty much ordinary/routine, for check-in. in this paper there are two critical sentences that literally allows them to overcharge you as much as they want. The first sentence says "we can charge you up to $250 if the unit is returned in unreasonable condition" without explaining what exactly "unreasonable condition" means. Using this sentence they cahrged us $150 for not putting the garbeabe bin outside the unit, having some cookie on the floor, and dirtying a carpet that was not even in our unit :-o. When we complained they simply said "we expect you to return the unit as you got it". The second sentence that really paralised you from not even paying is at the bottom of the check-in form that says "You also authorize us to debit any outstanding charge to your credit card. These fees are non-negotiable and no further correspondence will be entered into under any circumstances". Based on these we just forked out the money and forgot about their lousy trap.
- Official Description (provided by the hotel):
- Pinnacles Resort is located 300m from the heart of Airlie Beach and consists of 1, 2 & 3 bedroom self contained apartments all with king bed, balcony, spa & magnificent views of the Coral Sea. Onsite facilities include 20m ozone heated wet edge swimming pool, gym, sauna (infrared & traditional) & a tour desk. Relax in 5 star luxury. ... more less
- Reservation Options:
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- Also Known As:
- Pinnacles Resort And Spa
- Pinnacles Hotel Airlie Beach
- Pinnacles Resort Airlie Beach/Whitsunday Islands