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“Overcharge without saying” 1 of 5 bubbles
Review of Pinnacles Resort

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Pinnacles Resort
Certificate of Excellence
Sydney, New South Wales, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Overcharge without saying”
1 of 5 bubbles Reviewed 31 August 2012

Very nice staff, always smily with warm greetings every time they see you. Looks good yea? NO, you're totally wrong as they may overcharge you just few minutes before you get to the bus to catch your flight! When there is no time to dispute.
Four of us were staying at this resort for a week, without knowing we signed a paper, which looks pretty much ordinary/routine, for check-in. in this paper there are two critical sentences that literally allows them to overcharge you as much as they want. The first sentence says "we can charge you up to $250 if the unit is returned in unreasonable condition" without explaining what exactly "unreasonable condition" means. Using this sentence they cahrged us $150 for not putting the garbeabe bin outside the unit, having some cookie on the floor, and dirtying a carpet that was not even in our unit :-o. When we complained they simply said "we expect you to return the unit as you got it". The second sentence that really paralised you from not even paying is at the bottom of the check-in form that says "You also authorize us to debit any outstanding charge to your credit card. These fees are non-negotiable and no further correspondence will be entered into under any circumstances". Based on these we just forked out the money and forgot about their lousy trap.

Room Tip: The resort in on top of a hill. You cannot walk up/down without getting your knees scream. You need...
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  • Stayed August 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
6 Thank Javid T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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454 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (112)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Portuguese first
  • Swedish first
  • Any
English first
Perth
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 27 August 2012

Finally arriving at the resort after an aborted attempt in March due to flooded roads, we were not disappointed. The rooms were spacious and the spa bath was great. The view from the balcony was worth the trip alone. Steep hill was taxing but just a hint for those who have own transport we drove down to the bottom of the hill and parked there before walking to the main street and water front. Hopefully there will be a breakfast and coffee lounge next time we visit. We loved the comfortable bed and spacious bathroom. Soft music playing on arrival is a nice touch thanks again Sarah we had a wonderful time.

Room Tip: Ask for a seaview room
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  • Stayed August 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank mrfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bright, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 5 August 2012

We had viewed the Pinnacles website and being a keen swimmer all I required was a pool. We were not disappointed. Best time ever, loved the pool and the view from the pool, total relaxation.
The apartment was perfect from the views from the balconies to the best bed ever slept in including our own. Service was also perfect honestly could not fault any of it. Thank you to everyone for making our holiday the best.

Room Tip: close to pool room18
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  • Stayed July 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Leanne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 24 July 2012

We recently had 5 nights at Pinnacles Resort and Spa in Airlie Beach. What a beautiful experience. The lovely reservations manager Sarah was an absolute delight to deal with. From the golf buggy ride up the steep driveway to the wonderful views that room 3 provided it was all really lovely. Nice touch having jazz played in our room upon arrival. The rooms were set out providing plenty of space with all the amenities you will ever need. The Jacuzzi was massive and the roof top pool with the most amazing views was breathtakingly beautiful. I look forward to coming back to stay. PS Although the hill is steep the views from the rooms are so well worth the walk up.

  • Stayed July 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank synapsecreative
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 22 July 2012

Our family stayed at the Pinnacles after a recommendation by friends from Melbourne ... they were right, fantastic location that seems to hang above Airlie Beach, steep driveway but that all makes sense once you arrive !
We were absolutely amazed at the size & quality of this apartment with spectacular views over the new marina and beyond to full ocean and island veiws from an enormous balcony with large spa.
We were front and centre of the resort close to the lovely pool, gym and day spa .
The staff certainly make you feel welcome and a big thanks to Sue and Sarah for organising our Whitehaven beach and snorkeling trip.
We will be back ! loved Airlie, unit 7 was amazing & loved Pinnacles Resort.

  • Stayed June 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank turnburn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pinnacles Resort

Property: Pinnacles Resort
Address: 16 Golden Orchid Drive, Airlie Beach, Queensland 4802, Australia
Phone Number:
Region: Australia > Queensland > Airlie Beach
Amenities:
Fitness Centre with Gym / Workout Room Free Parking Kitchenette Spa Suites Swimming Pool
Hotel Style:
Ranked #1 of 54 Speciality Lodging in Airlie Beach
Price range (per night): ₹ 10,675 - ₹ 21,200
Hotel Class:5 star — Pinnacles Resort 5*
Number of rooms: 29
Official Description (provided by the hotel):
Pinnacles Resort is located 300m from the heart of Airlie Beach and consists of 1, 2 & 3 bedroom self contained apartments all with king bed, balcony, spa & magnificent views of the Coral Sea. Onsite facilities include 20m ozone heated wet edge swimming pool, gym, sauna (infrared & traditional) & a tour desk. Relax in 5 star luxury. ... more   less 
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Also Known As:
Pinnacles Resort And Spa
Pinnacles Hotel Airlie Beach
Pinnacles Resort Airlie Beach/Whitsunday Islands

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