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“Terrible service, they broke my laptop”
Review of Cruise Whitsundays

Cruise Whitsundays
Certificate of Excellence
More attraction details
Attraction details
Recommended length of visit: More than 3 hours
Owner description: Award winning 'Cruise Whitsundays' is the Whitsundays largest and most experienced marine tourism operator offering a range of day cruises and Island Resort connections. Cruises visit the Great Barrier Reef (Reefworld and Knuckle Reef pontoons), Whitehaven Beach and island resorts on Hamilton Island and Daydream Island. The multi-award winning Great Barrier Reefsleep overnight experience is Australia's most unique accommodation. 'Resort Connections' provide services between island resorts and the Whitsunday Coast and connecting the region's airports arrivals and departures. There are also tailor-made activities for the conference, incentive and Weddings market.
Useful Information: Bathroom facilities, Stairs / lift
Reviewed 6 April 2018

I went on their service from Hamilton Island to Airlie beach. Left with them my laptop bag a few hours while I waited for the ferry to depart and they checked it in even I told them not to do so.

When it was returned to me my laptop wasn't working and when I complained they say they are not responsible for the customer's property. Then, why don't you allow customers to take the bag onboard?

Boat was good but the experience was terrible as I have lost a Macbook Pro because of their lack of attention and customer service.

2  Thank AlexE765
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CruiseWhitsundays, Reservations Manager at Cruise Whitsundays, responded to this reviewResponded 12 April 2018

Alex E – I am happy that you enjoyed your boat experience with Cruise Whitsunday. I am sorry to hear that your Macbook Pro was damaged somewhere in transit on your days travel. We do suggest that all guests carry valuable items on their person and only luggage items get checked in with our Porter service. Cruise Whitsundays terms & conditions do state the company shall not be held responsible for any property loss or damage arising whilst travelling with the company, participating in activities, on the vessel or pontoon or other company property.

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Reviews (2,757)
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"hamilton island"
in 507 reviews
"reef sleep"
in 64 reviews
"the great barrier reef"
in 314 reviews
"reef world"
in 98 reviews
"whitehaven beach"
in 663 reviews
"day trip"
in 289 reviews
"fish"
in 266 reviews
"hardy reef"
in 104 reviews
"marina tavern"
in 32 reviews
"scuba diving"
in 108 reviews
"semi sub"
in 26 reviews
"full day tour"
in 61 reviews
"afternoon tea"
in 95 reviews
"stinger suits"
in 103 reviews
"buffet lunch"
in 65 reviews
"helicopter ride"
in 43 reviews
"reef tour"
in 30 reviews
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258 - 262 of 2,758 reviews

Reviewed 4 April 2018 via mobile

My partner and I booked on the Camira, sailing to Whitehaven.

Weather was very average on the way there. The crew did an absolute unreal job of keeping everyone entertained and amused.

Whitehaven was okay but seemed very overrated after all of the hype we got. Happy to get back onto the boat and sail into the nicer weather.

Snorkeling was okay but only because of the weather.

Crew and boat was excellent.

Would recommend you again

Thank Brody M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2018 via mobile

We cruised with these guys on the Easter Weekend and we were so glad we did. They have a lot of people to look after during the day. From the check in and commentary about the Islands to ferrying people to the beach, it was all so very well done. We opted for Whitehaven in the morning and even though the weather was a bit dodgy, the trip there wasn’t too rough and there were intermittent blue skies so we could get the obligatory Whitehaven photos. They had activities on the beach for the kids and stinger suits were complimentary (and so much fun to wear).
Hamilton Island was also a great spot to spend the afternoon. We had lunch (which is included in the price) at the Marina Tavern. They were really fast considering the influx of patrons for lunch and it was a decent Tav meal, you get a voucher and can choose from any of their main meals.
The pool bar at the resort also got a workout. A highlight were the cheeky chip stealing Cockatoos!
This tour is a great way to sample the Whitsundays if you are short on time. Truly a fab family day out!

1  Thank lydrees
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CruiseWhitsundays, Product Administrator at Cruise Whitsundays, responded to this reviewResponded 3 April 2018

Hi Lydia, Thank you for your review. We're thrilled you got to experience Whitehaven Beach and Hamilton Island over Easter!

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Reviewed 1 April 2018 via mobile

We used Cruise Whitsundays for our daytrip to Hamilton Island and Whitehaven Beach. It was a wonderful Family day making amazing memories and the Crew on our boat were fantastically helpful. We counted about 10 crew so the service was great! They looked after us and helped with our 17mth old and my elderly disabled hubby. The boat itself was exceptionally clean and comfortable. Thankyou Cruise Whitsundays

2  Thank wonderwoman60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 1 April 2018

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CruiseWhitsundays, Reservations Manager at Cruise Whitsundays, responded to this reviewResponded 4 April 2018

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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