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Heartland Hotel Auckland Airport
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Reviews (1,232)
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All reviewsfree shuttleauckland airportone nightnext morningcomplimentary breakfastshuttle servicean overnight stayindustrial areaspa bathgood sizecar parkingthe ground floorearly flightlate checkafter midnightwake up callchecking in
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Reviewed 25 December 2017 via mobile

We needed a hotel near the airport for an early check in and all the decent hotels are pretty expensive. Check in was easy and the room well equipped and air conditioned. Other than that we didn't use any hotel facilities.
Comfortable beds but slightly odd feel like there was a waterproof undershirt.

Stayed: December 2017, travelled as a couple
Thank Steve W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hhaa14, Assistant Manager at Heartland Hotel Auckland Airport, responded to this reviewResponded 27 December 2017

Good afternoon Steve,

Thank you for staying at Heartland Hotel Auckland Airport. We are glad you enjoyed your stay with us and all that the hotel had to offer. We will pass on your feedback onto our team. We look forward to welcoming you back again soon.

Thanks and kind regards,

Tim Foster
Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 December 2017

Friendly people giving advice about travelling around and arranging taxi's at a very good rate. Nice and clean rooms with everything you want. Good breakfast; you can choose for continental and complete, whatever you want.

Room Tip: We think all rooms are good.
  • Stayed: December 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank sjaak48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hhaa14, Assistant Manager at Heartland Hotel Auckland Airport, responded to this reviewResponded 27 December 2017

Good afternoon,

Thank you for staying at Heartland Hotel Auckland Airport. We are glad you enjoyed your stay with us and that our friendly staff made a difference. I will pass on all your positive feedback to our teams. We look forward to welcoming you back again soon for another enjoyable stay.

Thanks and kind regards,

Tim Foster
Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 December 2017

The location and general facilities are all one needs in transit. BUT, and this is a big BUT, when there is a fault in the room (bathroom flooded) it is not a good idea to treat the guests as if it is their fault!
Would anyone else feel the offer of a discount, free beer, meal or something more than just being given a key to the adjoining room is called for, when one has to repack the sealed case to find dry clothes, repack the room and move and be delayed from the planned early meal. We were mid-journey from Otago, to UK and were very tired.

Room Tip: Rooms overlooking busy road has traffic noise; other side has car park & noise at all hours, especially from the wheeled suitcases!
  • Stayed: December 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank singap0re47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hhaa14, Assistant Manager at Heartland Hotel Auckland Airport, responded to this reviewResponded 20 December 2017

Good afternoon,

Thank you for your valuable feedback and bringing the issue to our attention as previously discussed. The issue has now been resolved.

I believe this issue has now been resolved directly with the hotel.

Warm regards,

Tim Foster
Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 December 2017

Modern hotel convenient to Auckland airport. Free shuttle buses run every half hour to and from airport. Staff friendly and professional. Rooms clean and modern with free wifi. Restaurant simple in decor but food and service was excellent. Large lobby with bar and comfortable seating. Pool out front. Plenty of parking if needed. Highly recommend.

Stayed: December 2017, travelled with family
Thank Sue T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hhaa14, Assistant Manager at Heartland Hotel Auckland Airport, responded to this reviewResponded 21 December 2017

Good morning Sue,

Thank you for staying at Heartland Hotel Auckland Airport. We are glad you enjoyed your stay with us and all the amenities we have to offer. We look forward to welcoming you back again for another enjoyable stay with us.

Thanks and kind regards,

Tim Foster
Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 December 2017

It was far enough from the airport to be really quiet so we got a really good sleep. but the free shuttle bus meant that the distance was no problem. The staff member who checked us in was friendly and efficient. There was a pub and restaurant nearby but the hotel restaurant had excellent food. Waiter Don was professional and helpful at dinner, as was Miiao(?) who served us at breakfast.
The district in which the hotel is situated is light industrial (warehouses) so there's nothing to see if you go for a walk but it felt perfectly safe and the advantages outweigh this.

  • Stayed: October 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Graham W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hhaa14, Assistant Manager at Heartland Hotel Auckland Airport, responded to this reviewResponded 18 December 2017

Good afternoon Graham,

Thank you for staying at Heartland Hotel Auckland Airport. We are glad you had a good stay with us and enjoyed all the amenities. I will pass your positive comments onto Don and Mia. We look forward to welcoming you back again soon for another enjoyable stay.

Thanks and kind regards,

Tim Foster
Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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