This was a three night stay and our last in New Zealand...we stayed in 15 hotels over the course of 22 days. It's tough to decide sometimes between very good and excellent; yet poor and terrible are fairly easy to determine.
I like this Heartland but cannot vouch for the chain. The spirit of the staff is top notch, everyone seems to be focused on your needs in a very modest and unassuming manner. Housekeeping, front desk, shuttle service, and restaurant - all seem to care that you are comfortable.
The rates are reasonable, the room was very comfortable, the food was excellent, the staff was hands down great. Yet in fairness to another hotel we stayed at in Christchurch I need to rate the Auckland Heartland Hotel only as Very Good. Please make no mistake, I would stay here in a heartbeat should we be lucky enough to get back to NZ. But in this price range the facility could enjoy a bit of polish. so it shines as brightly as all the kind people working there.More