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All reviews free shuttle auckland airport one night next morning complimentary breakfast shuttle service an overnight stay industrial area good size new zealand car parking south island the ground floor early flight wake up call between flights late check
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Reviewed 6 June 2015 via mobile

Review from local Kiwi.
Daughter arrived from Sydney after midnight. We stayed at hotel for special mother/daughter time before she visited relatives.
We planned to have breakfast together prior to checkout but declined
Dreadful night's stay!
Bedroom with cockroaches, thick dust along carpet skirting by bed, offensive smell in bathroom on entering room, bath towel had brown stains, shower over narrow bath with no safety rails, noisey all night from buses arriving. 2013 similar reviews given but no changes made

One of the worst hotel stays I have had

Date of stay: June 2015
Trip type: Travelled with family
Thank TrishS728
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hhaa14, General Manager at Heartland Hotel Auckland Airport, responded to this reviewResponded 9 June 2015

Thank you very much for taking the time to share your concerns during your recent stays. Your comments have been shared with our Housekeeping and Maintenance Departments to follow up and rectify the issues raised.
The hotel appreciates your honest feedback and is continuously working hard to improve our standards offered to guests.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 June 2015

This is a bit of a grotty hotel that I feel is very overpriced for what they charge. It has no redeeming features whatsoever. Its in an industrial area and the only real way to get to the airport is in the hotel organised shuttle. Even with that we were 20 minutes late.

I wouldnt stay here again

Date of stay: November 2014
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank sthpacificlover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hhaa14, General Manager at Heartland Hotel Auckland Airport, responded to this reviewResponded 9 June 2015

Thank you for your feedback. The hotel is working alongside our shareholders to make improvements. Your comments have been acknowledged and the team will continue to work to improve our product offered

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Reviewed 5 June 2015 via mobile

We had adjoining rooms, the decor and furnishings were dated especially the red chairs in the entrance, the arm rests were all worn on nearly all the chairs, I wouldn't even have them in a room let alone at the entrance of your hotel, there was no Sky in the rooms and the wifi was terrible, location was close to the airport, which is about all that is going for this hotel, although I did not eat in the restaurant, so I'm not sure about the food, the restaurant actually looked like a back packers kitchen, very budget like, so it wasn't very inviting, that is why we didn't eat there. I will not be staying again.

Date of stay: June 2015
Thank heatherNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hhaa14, General Manager at Heartland Hotel Auckland Airport, responded to this reviewResponded 9 June 2015

Thank you very much for taking the time to offer some feedback for the hotel. To give you an update on what is happening at the hotel will give you some prospective of where we are is heading.
Our restaurant and lobby is also awaiting approval to replace our existing well worn furniture
The team appreciate your honesty and do hope you will reconsider and visit the hotel again

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Reviewed 4 June 2015 via mobile

The rooms at this hotel are large, quiet and comfortable. I found the bed a little soft but still had a good sleep. They provide are range of toiletries in the bathroom and it is here I have a criticism. The shower is over the bath and the towel rail on the back wall so a manoeuvre is needed to grab your towel. However the bath us slippery when wet and there is no safety grab rail provided. Something they need to fix soon.

Breakfast is a good but simple affair and well priced. Overall a good stay and if they can fix the shower with a safety grab rail I'll stay again.

Date of stay: June 2015
Trip type: Travelled solo
Thank Lionel41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hhaa14, General Manager at Heartland Hotel Auckland Airport, responded to this reviewResponded 9 June 2015

Thank you for your feedback. Our team will take this opportunity and explore your concerns and see what the best option are available which will best suit the hotel

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Reviewed 3 June 2015

We stayed here a night either side of a 10 day trip to the Cook Islands.check in on both occasions was fast and efficent, Juanita checked us in the first stay she was great, nothing any trouble. As we are travelling Juanita agreed to store things in the main kitchen for us until we got back, which we forgot to collect upon our return (I hope someone noticed and threw it out)
The rooms are spacious, spotlessly clean with no sign of the previous occupant ( no hairs ect). Plenty of tea, coffee ect. The usual toiletries to use in the shower or spoil yourself by having a spa bath.
We slept really well considering of the location. We took advantage of the free airport transfer by leaving our car in thier car park, which was cheaper than the park and ride.
they work 24/7 so collected us at 2am from the airport.
We will return for sure.

Date of stay: May 2015
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Linsim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hhaa14, General Manager at Heartland Hotel Auckland Airport, responded to this reviewResponded 9 June 2015

Its pleasing to hear such lovely comments about our reception team member Juanita. The hotel prides itself on its ability to offer good service and making sure our guests have an enjoyable stay.
The team did notice your forgotten parcel and disposed of it appropriately.

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