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Julene B

Oaks Cypress Pines

4.0 of 5 bubblesReviewed 25 Jun 2021
We thoroughly enjoyed our stay at the Oaks Cypress Lakes in Pokolbin. It’s in a great location, close to a lot of great wineries. The accommodation was clean and comfortable and staff were friendly and helpful.
Date of stay: June 2021
Trip type: Travelled as a couple
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Shaun O'Bryan, General Manager at Oaks Cypress Lakes Resort, responded to this review
Responded 30 Jun 2021
Dear 938juleneb,

Thank you for taking the time to post your review. I am delighted to hear that you enjoyed your recent stay with us
We are pleased you found that location to be close to your activities and enjoyed the accommodation and our team.
We hope we can welcome you back again soon

Warm regards,
Josie Gibson
Hotel Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2,616)
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Reviewed 24 June 2021

Staff were super friendly and professional. Check in and check our was easy. Food was delicious .
The kitchen window didn’t lock. The floor looked like it hadn’t been vacuumed for some time and there were hairs all
Over the shower floor and bathroom floor . Couches were ripped and falling apart.
Great location however a little TLC is needed !

Date of stay: June 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Minor Hotels
Thank c9224207
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shaun O'Bryan, General Manager at Oaks Cypress Lakes Resort, responded to this reviewResponded 30 June 2021

Dear c9224207,

Thank you for your positive comments in regards to our team and the Bistro. I am sorry to hear of the cleanliness issues in the villa and have passed this on to our Housekeeping Manager to address with our cleaning team.

Thank you again for taking the time to write your review on your recent stay and we look forward to welcoming you back in the future

Warm regards,
Josie Gibson
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2021 via mobile

We stayed in a 2 bedroom villa and it was perfect. Very spacious and cosy - the fireplace was amazing! The bed was also very comfortable. We loved going for walks around the property and seeing kangaroos. Breakfast was lovely with a beautiful view.

Date of stay: May 2021
Trip type: Travelled with family
Thank 912AnnaS
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shaun O'Bryan, General Manager at Oaks Cypress Lakes Resort, responded to this reviewResponded 24 June 2021

Dear 912AnnaS,

Thank you for your review of your recent stay with us at Oaks Cypress Lakes Resort. I am delighted to hear you found the stay perfect! I will share your feedback with our team to continue to inspire them.
We look forward to welcoming you back to the property soon

Warm regards,
Josie Gibson
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2021

Old run down rooms, no bath robes, no dental kits, old furniture, rooms are not sound proof, tedious room service even for basic stuff like fresh towels, the bistro does not even deliver to the rooms, you have to order take away. This is at best a 3-star resort as their hospitality standards are extremely low. Would not recommend unless they upgrade their rooms and facilities.

Date of stay: June 2021
Trip type: Travelled as a couple
1  Thank AsliSargent
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shaun O'Bryan, General Manager at Oaks Cypress Lakes Resort, responded to this reviewResponded 21 June 2021

Dear AsliSargent,

Thank you for taking the time to post your review.
I am sorry to hear that you did not enjoy your experiences with in our accommodation. We do have rooms that have been upgraded within the past 4 years available, these are our Premier Room Types which may be more suited to your needs. Our team are able to assist you with any enquiries you should have surrounding this. Please contact us directly on (02) 4993 1555

Warm regards,
Josie Gibson
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2021

attending a conference. check in was seamless 3 BR Villa 602 - which was a god send as it was closest to the reception area. the property is quite vast and on a hill and it would be very inconvenient to call the shuttle or drive to the reception all the time. the pool is not heated. breakfast cost $20 and was ok - the usual spreads - the coffee from the breakfast area is from a machine which is fine except they do not provide heated milk so the coffee turned out cold. had to buy one from the bar next door which was of a good standard. unless you're into golf this place is not going to be that attractive. check out was seamless.

Room tip: rooms starting early 600s are close to the reception and doesnt require a shuttle
Date of stay: June 2021
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
Thank cpr2exs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shaun O'Bryan, General Manager at Oaks Cypress Lakes Resort, responded to this reviewResponded 21 June 2021

Dear cpr2exs,

Thank you for your feedback on your recent stay with us at Cypress Lakes Resort. I am pleased to hear your check in and check out experiences were seamless and pleased that you were able to walk to and from the conference without having to call the onsite shuttle. Our team are happy to ensure you make it safety back to your villa.
I hope we are able to welcome you back to the property soon

Warm regards,
Josie Gibson
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 June 2021

Amazing stay at the Oaks Cypress Lakes with friends! Last minute holiday booking for a long weekend but no issues at all from booking to check out! Great two bed apartment with a full kitchen and lots of things to do around the resort! 10/10

Date of stay: June 2021
Trip type: Travelled with friends
Thank Julestravelsadl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shaun O'Bryan, General Manager at Oaks Cypress Lakes Resort, responded to this reviewResponded 21 June 2021

Dear Jules,
Thank you for your lovely review of your stay with us at Cypress Lakes Resort. I am pleased to hear that you had a seamless stay from booking to check out! I hope we are able to welcome you back soon

Warm regards,
Josie Gibson
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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