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Reviewed 8 January 2013

We stayed at the Oaks Club Resort for 4 nights and couldn't fault the experience. Our one bedroom apartment on the 7th floor was spacious and had all the essentials we needed. The kitchen area was stocked well; the living area was great and lead to a massive balcony which was to die for- had to be the highlight! Our bed was extremely comfy and tucked away with an ensuite.
Housekeeping came every morning and we only bumped into them a couple of times as we were out most days, however they did such a great job and were always really friendly, as well as reception!
We rented a car so the drive from there to town was less than two minutes. The central location of the resort was awesome and made everything a lot easier. Not to mention Queenstown has some excellent rates on undercover parking, it made it well worth it. Free parking at the resort was a plus and checking in and out was hassle-free, probably the easiest we've come across.

We loved it here and will definitely be returning!

Room tip: the 7th floor had fantastic views and massive balconies
Date of stay: January 2013
  • Trip type: Travelled as a couple
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3  Thank Mandy P
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Aaron J, Manager at Oaks Queenstown Club Suites, responded to this reviewResponded 10 January 2013

Hello and thankyou for your comments regarding our hotel and the team. I am thrilled you enjoyed your stay. The apartments are well designed to maxmise the views of the lake and mountains. We look forward to welcoming you back.

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Reviewed 4 January 2013

While the one person manning reception was friendly enough, housekeeping really only came every other day and our key cards failed 2-3 times throughout the course of our 5 night stay. Fortunately we were able to exchange for new keycards during office hours as the front desk is only open until 8pm. Our 3BR had a fairly well stocked kitchen and a huge balcony, as well as a full sized fridge. Internet is expensive and they only give 30mins complimentary when you're in the reception area daily. Great for a group stay especially if you have a car (which we unfortunately didn't) as downtown is about a 20min walk or NZD15 cab ride away. The property directly overlooks the look and sunset/sunrise are amazing to behold from the balcony.

Room tip: As the hotel is built on a cliff, there are two sets of elevators, the street level is actually the top level of the hotel and you need to walk through the carpark on level 4 to get to the bottom 4 floors. If you don't have a car, might be easier to stay on the upper floors. Our 3BR unit was really a 2BR plus an attached studio.
Date of stay: December 2012
  • Trip type: Travelled with friends
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1  Thank sting800
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Aaron J, Manager at Oaks Queenstown Club Suites, responded to this reviewResponded 8 January 2013

Thankyou for your feedback on your recent stay. I am concerned that aspects of your stay were disappointing. We provide a daily housekeeping service. If you would like to email me the booking name and the dates of stay I would be pleased to investigate why the correct level of housekeeping service was not provided and why the room keys failed. My email is hmshores@theoaksgroup.co.nz (Aaron Jeffrey). The office is open nightly until 8pm, however we have personnel available 24/7 in the event our guests need assistance. I am pleased you enjoyed the stunning views form the balcony. We always aim to provide a stay that exceeds guest expectations and apologise that we did not achieve this during your visit. We do hope that you stay with Oaks Hotels & Resorts in the future.

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Reviewed 26 December 2012

We stayed for 3 nights and totally fell in love with this resort. The moment we stepped into the apartment, we went "wow". The full window and huge apartment just blew us away. It almost made us not want to leave the apartment to venture out to Queenstown.
The view was just spectacular!
The living room was huge and the fireplace absolutely beautiful.
The bedrooms are huge as well, with very comfortable beds :)
Clean aparrtment and comfortable :)

Date of stay: December 2012
  • Trip type: Travelled with family
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Thank KowYL
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Aaron J, Manager at Oaks Queenstown Club Suites, responded to this reviewResponded 8 January 2013

Kia Ora! Thankyou for your comments. I am thrilled you enjoyed your stay. The apartments are well designed to maxmise the views of the lake and mountains. The fireplaces come in very handy in winter and on chilly nights during other times of the year! We look forward to welcoming you back.

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Reviewed 18 December 2012

Oaks was a resort that we were given through flight center after two other bookings failed. We are definitely returning back to Oaks. Showers were hot and plenty. Beds were so comfortable and the views GOP smacked us. Floor space was huge and even though the kitchen was modernized, Queenstown restaurants were too tempting.The walk to the town centre would take a half hour slow stroll along the lake and then cut through the botanic gardens near the ice ring centre. Therefore there are no steep hills to climb.

Room tip: Definitely lake view
Date of stay: December 2012
  • Trip type: Travelled with family
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3  Thank thecount123
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Aaron J, Manager at Oaks Queenstown Club Suites, responded to this reviewResponded 19 December 2012

Many thanks for taking the time to comment on your recent stay at Oaks Club. We are pleased to read that you found your apartment huge with comfortable beds and that you enjoyed the views of Lake Watitipu and The Remarkables. We look forward to welcoming you back to Oaks again in the future.

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Reviewed 5 December 2012

We had booked a hotel room at this facility and were disappointed when we arrived. The front desk staff upgraded us, which we appreciated, but the 1-bedroom apartment was poorly arranged. The drawers in the bathroom didn't close, the bathroom doorstop was filthy (right under the toilet lip), and the tv didn't face any seating area. The door between the bedroom and main room had glass panes floor to ceiling, making it impossible for one person to stay up with the lights on while the other slept. We could hear our neighbors through the adjoining door and since the front desk was closed after 8 pm, it was uncomfortable to try to confront them about their noise. Facility is poorly signed, the beds were worn, and overall it does not feel like a resort. The wi-fi is inconvenient, as others have mentioned. The 20-minute walk to town was doable, but not after a long day of hiking. I wouldn't recommend this place to a friend.

Date of stay: November 2012
  • Trip type: Travelled as a couple
    • Value
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Thank BicoastalCa
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Aaron J, Manager at Oaks Queenstown Club Suites, responded to this reviewResponded 7 December 2012

Thank you for your review of Oaks Club Resort. We are disappointed to read that you did not find your stay with us enjoyable. Your comments have been taken on board and will be discussed with the appropriate parties as it is only through guest feedback that we can identity areas of concern.

We do hope that this does not affect your overall opinion of Oaks Hotels & Resorts, and you choose to stay at one of our properties again in the future.

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