We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great location, but noisey and the room needs a refit”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Whistler Holiday Apartments
Ranked #29 of 59 Hotels in Queenstown
Certificate of Excellence
Reviewed 30 January 2012

Lovely people and close to town but there is quite a bit of traffic noise. The rooms are a good size but quite worn and some of the appliances need replacing.

  • Stayed: January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank vanBs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
JPMiles / Payback Arrow
50
JPMiles / Payback Arrow
Reviews (289)
Traveller rating
Traveller type
Time of year
Language
  • More languages

244 - 248 of 289 reviews

Reviewed 26 January 2012

WE stayed here over new year and were extremly dissapointed, There are new owners, who make you pay in full for your stay upfront along with giving your credit card details also. The argued forever with us when we said we had to cancell one night because we had a family emergency and the made us pay so we lost alot of money and left very unhappy. The rooms no longer have the washer and dryers only old washing machines, the couches are extremly uncomfortable , and they do not top up your tea and coffee during your stay anymore. They have also put up their prices by ALOT. Bring back the old owners!!! Will never stay here again very dissapointing as it was always pur go to place. The new owners need to take spme lessons in customer service and manners! dont stay here!!!!

  • Stayed: January 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank Amy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne T, Manager at Whistler Holiday Apartments, responded to this reviewResponded 28 January 2012

We are very disappointed to read this review as it is standard accommodation business practice to request credit card information and payment on arrival. Threatening us with legal action for doing this was inappropriate and embarrassing for us and the other guests who were waiting in Reception at the time to check in.
Our policy over New Years Eve is a three night minimum stay requirement which the guests were well aware of when they booked the apartment. They were reminded again of this requirement when they phoned and tried to cancel one of those nights about a month before their arrival date. Knowing this they stated at check in that they would not be staying three nights they would only be staying and paying for two. We advised them again that this did not comply with our cancellation policy or minimum stay requirements for this time of year. There was no mention of any family emergency. We also believe no money was lost as the guests did in fact end up staying for the whole three nights.
The replacement washing machine in the Apartment is a brand new top loader, it is not an old machine. The washing machine/dryer that was previously in the apartment was approximately 10 years old. Most of the apartments still have the combination machine and we also have a commercial dryer on site.
We try to keep our prices at a competitive rate. Our rates have only increased at this time of the year by 3%. The guests were well aware of rates and agreed to them at the time they made their booking.
Had the guests requested extra tea and coffee we would have been more than happy to provide them with it. The reviewer failed to mention that we went out of our way to clean their apartment for their early arrival.
It is also very hurtful and upsetting to read comments on our customer service and manners. As you will see from all our other reviews, this has never been in question.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 January 2012

A 'close-to-all-the-important-stuff' location and well appointed, comfortable rooms make The Chancellor great value for money.

The rooms were modern and impeccably clean. The staff were absolutely brilliant. Happy and helpful, they left my Australian girlfriend convinced that New Zealanders really are the friendliest people in the world. Go see for yourself.

Room Tip: Pick a roadside room for a view of the gondola. The road really isn't very busy and the bedroom...
See more room tips
  • Stayed: December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Well_thumbed_map
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 January 2012

I LOVED the Whistler in Queenstown. The owners were just wonderful and so incredibly friendly and interested in where we were from and where we were going. They had a wide selection of DVDs available at reception and they left clear instructions of how to find our room, as we arrived too late to check in with them.

The apartment was fab too, large bedroom with large wardrobes. The bathroom was perfect for the two of us and the living room was also very spacious. The balcony was massive and could have easily fit a large table with 8 chairs around it. We had an incredible view of the lake and mountains and watched the sun set every night. The bed was comfortable as was the sofa and we never had a problem parking close to our room. The hotel is a 1 min walk from Queenstown center and you are close to all the restaurants, pubs and wharf. The gondolas are also only a 10 min walk away or a 3 min drive. We also drove to the shotover jet from the hotel and we were there in 15mins. The only thing I would have changed (and this is clutching at straws) would be the metal blind in the bedroom. It was very warm while we were there and so we had to have the window open, this made the blind bang contantly against the wall which did wake me up a few times. If there was aircon or a fan I could have shut the window but it was also light so ealry we couldn't leave the blind down. This was literally my only conplaint!

Thank you so much Jan and Wayne for a fantastic visit!

  • Stayed: December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Megan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 January 2012

We stayed at this holiday apartment during our recent trip to Queenstown. The staff were helpful, warm and friendly people who recommended a number of nice activities to do in this area. The rooms were very clean and in excellent condition. We were very comfortable staying there.

  • Stayed: December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Peachie_Fairy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Queenstown hotels
1.2 km away
Swiss-Belsuites Pounamu Queenstown
0.6 km away
Scenic Suites Queenstown
Scenic Suites Queenstown
#23 of 59 in Queenstown
910 reviews
2.2 km away
Mercure Resort Queenstown
Mercure Resort Queenstown
#27 of 59 in Queenstown
1,469 reviews
Show Prices
Show Prices
Show Prices
6.7 km away
Ramada Hotel & Suites Queenstown Remarkables Park
2.8 km away
Sherwood Queenstown
Sherwood Queenstown
#36 of 59 in Queenstown
291 reviews
1.9 km away
Heritage Queenstown
Heritage Queenstown
#21 of 59 in Queenstown
1,630 reviews
Show Prices
Show Prices
Show Prices

Been to Whistler Holiday Apartments? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Additional Information about Whistler Holiday Apartments

Address: 15-17 Gorge Road, Queenstown 9348, New Zealand
Region: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Free Parking Kitchenette Wheelchair access
Hotel Style:
#10 Family Hotel in Queenstown
#12 Romantic Hotel in Queenstown
#27 Luxury Hotel in Queenstown
Price Range: ₹ 10,220 - ₹ 13,177 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Whistler Holiday Apartments 4*
Number of rooms: 24
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Agoda, Booking.com, Expedia and TripOnline SA so you can book your Whistler Holiday Apartments reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Whistler, The Chancellor - Queenstown Hotel Queenstown

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing