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4 - 9 of 3,859 reviews
Reviewed 18 August 2021

We stayed at the Novotel for a week in August for a joint birthday celebration and it was absolutely amazing. The staff were outstanding throughout our whole trip and our room and view was perfect. The location is brilliant and everything was so easy. I highly recommend staying here.

Date of stay: August 2021
Trip type: Travelled with friends
Thank Moniquebano1999
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Jim Moore, General Manager at Novotel Queenstown Lakeside, responded to this reviewResponded 23 August 2021

Dear Moniquebano1999

Great to hear you enjoyed your stay with us - we hope to see you again soon.

Regards

Jim Moore
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2021 via mobile

Excellent location with really friendly and helpful staff. From start to finish the team are consistently good, nothing is too much trouble. It’s great to be looked after by people who seem to genuinely want to be there and enjoy their work. Special thanks to the team on reception. Will definitely be back.

Date of stay: August 2021
Trip type: Travelled with friends
Thank LRCooper
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Jim Moore, General Manager at Novotel Queenstown Lakeside, responded to this reviewResponded 9 August 2021

Dear LRCooper

Thanks for staying with us - the team does enjoy having nice guests to look after and to make their visits to Queenstown special.

Business is tough at the moment but we have enjoyed having the support of many New Zealanders and in return want to make sure that we display our appreciation.

Great to hear that you enjoyed your experience - we hope to see you again soon.

Regards

Jim Moore
General Manager

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Reviewed 3 August 2021

We needed a break and we wanted to contribute to the NZ travel and hospitality industry. Covid 19 has brought tough times to this sector and we wanted to take a break and do our bit to help. We chose Queenstown because of a direct Air New Zealand flight from Auckland and to be able to stay in an Accor Novotel hotel.

Date of stay: July 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank 389KevinW
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Jim Moore, General Manager at Novotel Queenstown Lakeside, responded to this reviewResponded 9 August 2021

Dear Kevin W

We certainly appreciate the support that we get from our NZ based guests and as you say we certainly need it. While there have been some bright times business is difficult with the borders shut and business levels fluctuating.

The team has been working hard at managing through these tough times and has enjoyed having the many New Zealanders coming through from all over the Country - pre covid they would have made up approx 25% of our business but we have always enjoyed their support.

Thanks for making the effort - we hope you enjoyed your time and will come down again some time soon.

Regards

Jim Moore
General Manager

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Reviewed 31 July 2021

Great location, friendly staff. Excellent service at Elements for dinner after a long day trip to Milford Sound. Thanks to Naomi for excellent housekeeping. Hotel within walking distance to everything. Would definitely stay again.

Date of stay: July 2021
    • Value
    • Sleep Quality
    • Service
1  Thank TealN3
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Jim Moore, General Manager at Novotel Queenstown Lakeside, responded to this reviewResponded 9 August 2021

Dear TealN3

Thanks for staying and thanks for the feedback - good to hear you enjoyed your time withus.

We hope to see you again soon.

Regards

Jim Moore
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2021

We had a good stay at the novotel.
We payed $1300 for 6 nights which was pretty pricey but for the location it was worth it.
The bigest let down was the lack of parking. Be prepared to pay at least $20 per day for parking.

Date of stay: July 2021
Trip type: Travelled as a couple
Thank K6096EZgeorgec
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Jim Moore, General Manager at Novotel Queenstown Lakeside, responded to this reviewResponded 9 August 2021

Dear Georgec

Thanks for staying with us and for taking to time to write a review.

Most of the hotels in the main part of town have paid parking with it ranging from $15-$40+ per night. Many of our guests decide that they do not need a car due to the location of the hotel and for those that do we try to provide this with the best options being the Wilsons Car-park one block from the Hotel at $20 and our valet parking where we park the cark and deliver it back to you when you want it for $25 per night. we try to make this clear for all guests when they book and it is displayed at the front door also as we aim for this service not to be a surprise.

Thanks for stay - we do hope to see you again soon.

Regards

Jim Moore
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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