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Best Western Plus Fino Hotel & Suites
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Reviews (151)
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All reviewslarge kitchen and loungewalking distance to the casinorestaurant on premisesapartment suitewashing machineboth bedroomsfifth floordaily servicingmain bathroomthe penthousesound insulationvictoria streetcity viewsmall balconybeautiful botanical gardensspecial thanksconstruction site
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Reviewed 22 August 2016 via mobile

The great thing is this hotel is dog friendly. On booking.com it says this hotel allows dogs and it does, but be warned they only have 2 rooms in the whole hotel which can take dogs, so I would recommend pre booking in advance to ensure your dog can stay.
They supply a dog bed and water bowl and dog treats which was a nice touch when we arrived into our room.
The reception staff were lovely too.
The hotel is missing many things. The bed was so uncomfortable as 2 beds were zipped together and no under blanket was supplied and it wasn't nice sleeping on the zip and with a sagging bed.
Next we ran out of hot water in the morning half way through washing my hair after only my partner had a shower before me. There was no plug in the sink in the kitchen but a dish brush and all the cleaning fluid was supplied, which seemed silly If u cannot put a plug in the sink. We called reception as there was no coffee plunger in the room and they said they would try to find one and they said there were none available. This was also bad as not all the rooms were sold so they could have found one in another of the rooms so we could use it.
Next there was no compendium in the room to show u how to call reception so we guessed by trying lots of numbers before reaching reception. Then there was a wireless keyboard under the TV, but no instructions on how to use it and no instructions on how to use the TV which was hard to use.
One thing to recommend is for the mirrors to be put near a power point as for a woman, there are no power points near a mirror so I couldn't use a hair dryer etc and see what I was doing. It would be great if you could fix this.
These above are all recommendations as if these were fixed it could be a great hotel. As your prices are not cheap and it is currently way over priced for what you get. We were disappointed a lot.

Stayed: August 2016, travelled as a couple
1  Thank Lisa_Baines2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dilandesilva, General Manager at Best Western Plus Fino Hotel & Suites, responded to this reviewResponded 24 August 2016

Dear Guest
Thank you for sharing your feedback on tripadvisor. We are disappointed that we could not meet your expectations during your first stay. We have taken on board all your comments and ensure that we check them in detail. We have 2 dedicated suites for Pet suites. We will communicate this bookings.com to make sure it is clearly communicated.
Thank you once again

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2016

This is a new hotel near casino. It was very very clean. The staff were excellent and very friendly. Breakfast was good with a good selection. Great for families. Best hotel stayed at for some time. City within walking distance.

Room Tip: High room no smoking
  • Stayed: August 2016, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank DRK042
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dilandesilva, General Manager at Best Western Plus Fino Hotel & Suites, responded to this reviewResponded 24 August 2016

Dear Guest
Thank you for your feedback. Your comments are mush appreciated

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2016

Arrived at the hotel and were warmly great by Nil at reception. He took us to our room which was spacious and more than we expected. Unfortunately the heater was broken. Nil immediately changed our room and ensured we were comfortable with a follow up phone call 30 mins after he had settled us in. He was fantastic and could not have done enough for us.

Only downside was the furniture was a little uncomfortable and although the heater worked the room was till on the coolish side.

All in all a wonderful place to stay and very central to everything. We would not hesitate in staying there again

  • Stayed: August 2016, travelled as a couple
    • Value
    • Rooms
    • Service
Thank lynb592016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dilandesilva, General Manager at Best Western Plus Fino Hotel & Suites, responded to this reviewResponded 24 August 2016

Dear Guest
hank you for your feedback. Nil is a star and we will share your appreciation with him. Hope to serve you again at the Fino Hotel & Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2016 via mobile

Highly highly recommend this place. Extremely friendly staff with a quick check in. Such a cosy entrance and convenient parking. Rooms are exceptional. Spacious with everything that you need. Beds are huge and comfortable. Clean, brand new and close to everything. Wish we were staying longer. Will definitely return next time. Kids fell in love with the place too!

Stayed: August 2016, travelled with family
1  Thank Daniela A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dilandesilva, General Manager at Best Western Plus Fino Hotel & Suites, responded to this reviewResponded 12 August 2016

Dear Guest
We are delighted that you had a great stay with us. Hope to see you again at the Fino

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Reviewed 30 July 2016 via mobile

We had the pleasure of being the first dog owners to stay in the Fino in Christchurch recently. The welcome from the manager and staff was warm, and the accommodation was top notch. Our friends who were visiting from Ireland were captivated by the quality of the suite. Our dog relished the dog treats and complimentary toy. It meant so much to us to be able to bring our older dog with us on the trip and not to have the stress of boarding him in kennels. The information pack was very helpful and the central location of the Fino (and on-site parking) contributed greatly to our visit. We would highly recommend the Fino to everyone and particularly to others traveling with their pet. Those who are pet-free can be reassured that there are dedicated pet friendly suites & that other rooms are not impacted by canine guests! We wish the Fino every success.

Stayed: July 2016, travelled with friends
Thank Mary O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dilandesilva, General Manager at Best Western Plus Fino Hotel & Suites, responded to this reviewResponded 1 August 2016

Dear Mary
We are glad that you had a very pleasant stay with us and thank you for your encouraging words. We were delighted to have you and your beautiful pet as our first guests to the dedicated pet friendly suite. Thank you for sharing your feedback and for recommending the Fino. Hope to see you again in the near future.

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