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“Great Experience, MoaTrek Home Run!”

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Bolton Hotel Wellington
Ranked #3 of 47 Hotels in Wellington
Certificate of Excellence
Reviewed 3 weeks ago

Our small tour group has one night here and I wish it were more. We communicate with the hotel in advance of our stay and upgrade to a premier suite that is well worth the NZ $100 cost. Our room #1505 is smartly refurbished and well appointed with all amenities including a full kitchen and a washer/dryer. It appears we may be the first guests to stay in the suite. There are plenty of electrical outlets and built in USB charging stations throughout the room.

On arrival to our accommodations we find an electrician completing installation of new light fixtures but it is no bother since I have computer work to complete. We find requests made via e-mail in advance of our arrival (fan for room and no comforter on bed) have not been addressed as promised but a call to reception and everything is put in place.

There are two TVs, one in the sitting room and one in the bedroom. The bathroom is very large with separate tub and large shower with great water pressure. I do find the shower slow to drain and experience significant overflow into the bathroom.

We order room service on two occasions for which there are minor issues. When calling to get orders corrected we are immediately informed "if one thing is bad, its all bad and there is no excuse" and everything was immediately comped. This most gracious gesture is a first in my travel experience and speaks highly to the how this hotel wants to position itself in the market and take care of customers.

I highly recommend this hotel. The small issues encountered are likely due to the new renovation and it is abundantly clear the hotel really cares about the customer experience. So refreshing!

Room Tip: Ask for a newly refurbished room, high level.
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  • Stayed: November 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Mark_Thebaut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelMD, Owner at Bolton Hotel Wellington, responded to this reviewResponded 2 days ago

Thank you for your very detailed review, this was very much appreciated and I was pleased to read your comments on our attentive staff.
Warwick Angus

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9 - 13 of 1,423 reviews

Reviewed 4 weeks ago

Stayed here for 2 nights as part of a business trip, online booking was a breeze, check-in was personal and very efficient. The hotel is ideally located to access the CBD, foreshore, but just off the main street that you get some peace and quiet from the traffic. The room is very comfortable, with all the amenities you need. Fast wifi and decent desk space to do some work. The concierge was great from dinning suggestions to route for a run. Great place to stay to explore Wellington or a place to rest after a busy day.

  • Stayed: November 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank Thanhle70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelMD, Owner at Bolton Hotel Wellington, responded to this reviewResponded 3 weeks ago

Dear Thanhle70
It was a pleasure to read your excellent review of our hotel facilities and location. Thank you, much appreciated.
Warwick Angus

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

We stayed for two nights in a Classic Suite & were very pleased with our choice of hotel.

The check in was quick & smiley, the concierge was helpful.

The suite had a small number of blemishes, but generally was lovely and comfortable. We made use of the washer dryer which handily had a couple if sachets of washing powder, plus also used the small oven one evening to cook a couple of pizzas when too tired to eat out.

The bed was exceptionally comfortable & the gowns/slippers appreciated.

The pool was a little cool for our taste, but the Jacuzzi was great after a long days sightseeing.

If returning to Wellington I would strongly consider the Bolton Hotel again.

Room Tip: Go for as a floor as possible for a view, we had floor 15.
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  • Stayed: November 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank GunnerSurrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelMD, Owner at Bolton Hotel Wellington, responded to this reviewResponded 3 weeks ago

Dear GunnerSurrey
It was a pleasure to read your review and comments on our facilities. Thank you, much appreciated.
Warwick Angus

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

We found this Hotel a great place to stay. The studio room was comfortable, great bed, and shower room, all you need for a few nights stay. We tried an evening meal, um not as good as we hoped, but never the less OK. We would stay here again.

  • Stayed: October 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Zoe S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelMD, Owner at Bolton Hotel Wellington, responded to this reviewResponded 3 weeks ago

Dear Zoe
I was delighted to read that you enjoyed one of our studio rooms and facilities. Thank you for your review. Regards
Warwick Angus

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Reviewed 5 weeks ago

My partner and I stayed here for a couple of nights as a part of our honeymoon. We were very happy with the quality of the room and all the features. There is an amazing shower and a very comfortable bed. The staff are all very friendly and welcoming, ready to help at any moment. Even the owner of the hotel came to our room to show us how to use the stove top. The hotel itself also had loads of great amenities, making our stay very comfortable. The location of the hotel is a big bonus, we were able to walk everywhere, leaving the car behind. We were very happy we chose to stay here.

  • Stayed: November 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Mykaela91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelMD, Owner at Bolton Hotel Wellington, responded to this reviewResponded 3 weeks ago

Dear Mykaela91
I remember meeting you in the lift and upon learning you were cooking your own meal in your suite, I showed you how to use the just installed, induction cook top. I did not realise you were on your honeymoon, if I had, I would have arranged a complimentary bottle of wine. Nevertheless I was delighted you enjoyed your room and stay with us. Thank you for your excellent review, very much appreciated.
Regards, Warwick Angus

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Bolton Hotel Wellington

Address: 12 Bolton Street | Lambton CBD, Wellington 6011, New Zealand
Region: New Zealand > North Island > Greater Wellington > Wellington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 47 Hotels in Wellington
Price Range: ₹ 8,496 - ₹ 19,706 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Bolton Hotel Wellington 5*
Number of rooms: 139
Official Description (provided by the hotel):
The Bolton Hotel is the perfect choice whilst visiting Wellington. We’re independent, so unlike a chain we can really look after you, with personalised extras that you may not find in other hotels. We’re located in the best part of the city, close to cafes, shops and restaurants and within walking distance of Wellington’s vibrant waterfront. ... more   less 
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