Our small tour group has one night here and I wish it were more. We communicate with the hotel in advance of our stay and upgrade to a premier suite that is well worth the NZ $100 cost. Our room #1505 is smartly refurbished and well appointed with all amenities including a full kitchen and a washer/dryer. It appears we may be the first guests to stay in the suite. There are plenty of electrical outlets and built in USB charging stations throughout the room.
On arrival to our accommodations we find an electrician completing installation of new light fixtures but it is no bother since I have computer work to complete. We find requests made via e-mail in advance of our arrival (fan for room and no comforter on bed) have not been addressed as promised but a call to reception and everything is put in place.
There are two TVs, one in the sitting room and one in the bedroom. The bathroom is very large with separate tub and large shower with great water pressure. I do find the shower slow to drain and experience significant overflow into the bathroom.
We order room service on two occasions for which there are minor issues. When calling to get orders corrected we are immediately informed "if one thing is bad, its all bad and there is no excuse" and everything was immediately comped. This most gracious gesture is a first in my travel experience and speaks highly to the how this hotel wants to position itself in the market and take care of customers.
I highly recommend this hotel. The small issues encountered are likely due to the new renovation and it is abundantly clear the hotel really cares about the customer experience. So refreshing!
- Official Description (provided by the hotel):
- The Bolton Hotel is the perfect choice whilst visiting Wellington. We’re independent, so unlike a chain we can really look after you, with personalised extras that you may not find in other hotels. We’re located in the best part of the city, close to cafes, shops and restaurants and within walking distance of Wellington’s vibrant waterfront. ... more less
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