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“Welcomed with a smile & warmth”
Review of City Suites

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City Suites
Ranked #7 of 57 Hotels in Tauranga
Certificate of Excellence
Sheringham
Level Contributor
166 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
“Welcomed with a smile & warmth”
Reviewed 17 January 2012

My company booked me into this motel and it was a good move. Room was spacious, clean and reasonably well appointed. A couple of downside points being the TV's which are disappointing - not tuned in and in need of upgrading. The fridges are old and don't keep the contents cold enough. Other than those 2 criticisms the place is a haven - quiet and restful.

The hosts make the place. They are so friendly and cannot do enough for you. Nothing is too much bother and they make you feel like you belong.

A really good place to stay and I would recommend the place every time to visitors to Tauranga.

Room Tip: Rooms at the back are quieter.
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  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank colinrbush
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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305 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (76)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Auckland Region, New Zealand
1 review
Reviewed 3 January 2012

We searched for weeks to find a nice, affordable place to stay for New Years and then we found City Suites. Leading up to the 29th (check-in day) we were all very excited! Arrived to very lovely hosts who had already let half our group in there room even though they had not paid.

Rooms were a good size for 1 bedroom and the fold out couches were a decent size. Large dinning room table was used a lot for big dinners for our 10 people group. Only had one cooked dinner though as we were too scared in case the smoke alarm went off, the elements would over heat the pans quickly even though on a low heat.

The house keeping ladies were lovely!! Every morning stopped by to swap dirty towels for clean ones and then leave us to sleep. Hosts were lovely and understanding on new years eve. Guests next to us and below us were also lovely :)

Thanks heap Shirley and co!
From the very loud stomping Auckland group

Room Tip: Higher floors would probably be better and we had a few complaints about us walking up and down the...
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  • Stayed December 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
138 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 28 December 2011

In Tauranga there aren't any hotels of the type you'd find in a bigger city so if you're after a hotel experience then you're going to have to compromise. This hotel is a three-star if properly rated for the reason of lack of services needed to get to four star. Really this property is a motel with hotel quality rooms. As a motel this is a very good property.

The rooms are a good size and generally clean. The bed is a good size and the linen is clean. The vanity in the bathroom is made from Formica and the grout could do with restoration since it's discolored as in the silicone pipping around the bath. The towels are fluffy. The kitchen consists of two hot plates and a microwave. The walls are papered and in the bedroom there is bubbling to the point that the paper needs replacing. There is considerable road noise during the day but this largely disappears at night as the road becomes quiet.

In the wardrobes you'll find anti-theft coat hangers. These are always a sign of problems - if the starting point of service from the hotel is an assumption that customers are dishonest then you're in trouble as a customer. Nice coat hangers with an option to buy works for most of the hotels I stay in.

And, so we come to the service...

We've stayed at this property three times and this will be the last time due to the service. Twice we have had a confirmed booking for the Honeymoon Suite and twice upon arrival something has gone wrong. The first time the room had ACIDENTALLY been doubled booked. How this is possible in a hotel is beyond me. We didn't visit again for nealry seven years after that fiasco. This time we were given a key to a room we handn't booked again. While this was changed when we complained to the room we had booked it seems there's a pattern here; at least in our experience. There was an excuse, of course, but an unbelivably terrible one. Our expectation here is not unreasonable - we just want what we have a confirmed booking for. In this case we booked a room with a spa bath and that is what we expected to be given.

I suppose you could say the service is consistent by giving us the same silliness between our visits many years apart but this is not the sort of experience we want to pay for.

Room Tip: Make sure you're given the room you booked.
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  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MrYellowDuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Zealand
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 10 December 2011

While the accommodation is clean, comfortable and relatively inexpensive, the hotel failed in a couple of respects. "Full kitchen facilities" are advertised, BUT, unless you are very brave, cannot be used for fear of setting off a smoke alarm placed immediately above the cooking area - to do so (the inhouse info warns) can incur hefty costs. So, no steak. Minimal crockery and cutlery will certainly ensure no theft - BUT - no tin opener? No cutting board?
On walking to town for a meal ("two minutes" to town is advertised - more like five down and ten up) we found bogun bars on the waterfront (admittedly it was Friday night) and high-priced food.
"Modern bathroom" meant a shower over a (spa) bath and a shower curtain with a tendency to wrap wetly around one's legs.
Fan in the bedroom and in the bathroom need servicing - both sounded as if they might take off.
The balcony was pleasant enough but had no view.
The bed was large and comfortable with a firm mattress very firm pillows. Nice clean sheets and towels.Good TV.
We will not stay there again.

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank katemNewZealand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
2 reviews
Reviewed 7 December 2011

Fabulous suites. We stayed 5 nights in a one-bedroom apartment. It was spacious, clean, well-equipped and quiet. The hosts were friendly and very accommodating. They upgraded us as we were from Canada and staying for several nights. We had a balcony, large living area, great workspace, available (and free) wifi, kitchen and beautiful, clean bathroom. The location is great; it is an easy walk to all the downtown attractions, shops and restaurants. There is secure, underground parking and an elevator from there to the suites.

Stayed December 2011, travelled on business
Helpful?
Thank Jen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about City Suites

Property: City Suites
Address: 32 Cameron Road, Tauranga 3110, New Zealand (Formerly Puriri Park Boutique Hotel)
Region: New Zealand > North Island > Bay of Plenty Region > Tauranga
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool
Hotel Style:
#1 Business Hotel in Tauranga
#2 Romantic Hotel in Tauranga
#5 Best Value Hotel in Tauranga
#6 Luxury Hotel in Tauranga
#7 Family Hotel in Tauranga
Price range (per night): ₹ 5,957 - ₹ 9,006
Hotel Class:4.5 star — City Suites 4.5*
Number of rooms: 21
Official Description (provided by the hotel):
City Suites is Tauranga's newest accommodation option, right in the heart of the city. With only a 5 minute walk to the CBD, or a 10 minute drive to the beaches of Mount Maunganui, City Suites has all you could want, whether you are traveling for business or fancy a weekend away. ... more   less 
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Also Known As:
City Suites Tauranga, South Pacific

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