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All reviews sauna and steam room lake taupo junior suite new wing beautiful hotel one bedroom apartment full kitchen washer and dryer tennis courts an upgrade new zealand the ground floor hot springs great room spa pool hot pools short drive
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Reviewed 11 November 2018 via mobile

Arriving with out a reservation, we were given the best rate available by a friendly and super competent manageress. The concierge was very helpful with his introduction to the hotel as well as the surrounding town.
One of the most comfortable beds I have ever slept in.
I guess it’s what you come to expect from the Hilton brand.

Date of stay: November 2018
Trip type: Travelled as a couple
Thank MichaelV395
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKLLT-HM, Front Office Manager at Hilton Lake Taupo, responded to this reviewResponded 12 November 2018

Dear MichaelV395

Thank you very much for sharing your review on TripAdvisor, it was a pleasure having you staying with us.

Our renowned Hilton beds and bedding are an absolute dream and most definitely one of the bonuses of staying at a Hilton Hotel Worldwide. I was also proud to read your feedback about the Front Office team.

Thank you again for your comments and we hope to see you back again on future travels.

Kind Regards
Dominic Masromateeo
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 November 2018

Well appointed rooms in a nice setting though beyond walking distance to Taupo. Pool excellent. Staff and service was also really good. Highlight was buffet breakfast and the little treats that wait staff brought round from time to time. Views were spectacular and I would thoroughly recommend this as a great stopover on a North Island road trip. Only negative about this place is how remote the carpark is from accommodation.

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Cornell V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKLLT-HM, Front Office Manager at Hilton Lake Taupo, responded to this reviewResponded 12 November 2018

Dear Cornell V

Thank you for taking the time to post your review on TripAdvisor. It was wonderful to read your comments about your dining experience at breakfast and I have since shared your feedback with the Food and Beverage Team. It is also great to see how you enjoyed using the pool facilities and found the views spectacular, which is one of the benefits of our location.

We look forward to welcoming you back to Hilton Lake Taupo again in the future sometime.

Kind Regards
Dominic Mastromatteo
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2018 via mobile

Stayed for one night while traveling through the area, check in was friendly and easy with Fei being very helpful
The room was spotless and had really comfortable bed with grand views over the lake to watch sunset on the balcony with a glass of something.
Used pool and sauna which are included along with towels, great little suntrap too.
A little away from the centre but nice and quiet.

Date of stay: November 2018
Trip type: Travelled as a couple
Thank WinteringhamSteve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKLLT-HM, Front Office Manager at Hilton Lake Taupo, responded to this reviewResponded 12 November 2018

Dear WinteringhamSteve

I am thrilled to read that you enjoyed your one night stay with us during your travels. I was proud to read your feedback about Fei in Front Office and I will personally ensure she is made aware of your comments. We here at Hilton Lake Taupo take pride in offering the highest level of service and it is fantastic when it is recognised.

Thank you for posting about your experience on TripAdvisor and we look forward to welcoming you back to the property again on future travels.

Kind Regards
Dominic Mastromatteo
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 November 2018

location: not within walking distance of anything
rooms: large, comfortable, dated plumbing
temperature control OK
food: above average but not great.
pool and exercise room.
rooms: large, comfortable, dated plumbing

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank John33290
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKLLT-HM, Front Office Manager at Hilton Lake Taupo, responded to this reviewResponded 12 November 2018

Dear John33290

I am pleased to read that you found your room large and comfortable. As you mentioned, we are situated 1km away from the edge of Lake Taupo and almost 4km from Taupo Town Centre, following along Lake Terrace. Many of our guests enjoy walking down to the lake front from our location.

Thank you for posting your review on TripAdvisor and I hope we may see you again on future travels.

Kind Regards
Dominic Mastromatteo
Front Office Manager

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Reviewed 31 October 2018 via mobile

Luxury hotel, very nice staff and wonderful room and bathroom. Breakfast buffet simply delicious. There is also a nice pool and jacuzzi that is open late (can get crowed quite fast unfortunately). The hotel is not directly along the Lake Taupo, it’s just an impression that you can have when checking some pictures. Located 2min by car from Taupo town. Great stay and affordable.

Date of stay: October 2018
Trip type: Travelled as a couple
Thank Tobias1893
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKLLT-HM, Hotel Manager at Hilton Lake Taupo, responded to this reviewResponded 1 November 2018

Dear Tobias1893

It is great to see that you were impressed with your room and bathroom and how you enjoyed your buffet breakfast. Yes, that’s right, we are situated 1km away for the edge on Lake Taupo and almost 4km from Taupo Town Centre, following along Lake Terrace.

Thank you for sharing your experience on TripAdvisor and we look forward to welcoming you back to the property on future travels.

Kind Regards
Annika Worth
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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