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“In need of a refurbishment.”
Review of Rydges Rotorua

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Rydges Rotorua
Ranked #49 of 91 Hotels in Rotorua
Reviewed 19 October 2017

For Business requirements it is unsuitable. The WIFI doesn't work if you are near the race-course, the TV doesn't work also because you are too far. The rooms were large and spacious but in dire need of a refurbishment. Staff were friendly, however, the facilities really need to be maintained and updated.
Rooms also need sound proofing facilities as everything can be heard from the hallway to the rooms above and below.
Also - located way out of town so not suitable if you dont have your own transport.

Room Tip: Get a room closer to reception
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  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Service
1  Thank ashlee1808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christine C, Front Office Manager at Rydges Rotorua, responded to this reviewResponded 24 October 2017

Dear ashlee1808,

Thank you for taking your time giving us your feedback. we are truly regretful that some of the elements in our hotel did not meet your expectation. Your feedback regarding our room facilities, TV and WIFI have been well-noted. We will certainly review your valuable comments with our Maintenance manager for further improvement. Once again, we greatly appreciate your comments that help us improve.

Kind Regards

Christine Chen
Front Office Manager

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Reviewed 16 October 2017 via mobile

Great location , with friendly staff . Room was on 4th floor overlooking the racecourse so it was quiet . Room large and well appointed . Restaurant provided a great range for the buffet breakfast .Mezze bar which overlooked the restaurant was a perfect spot for a pre dinner drink

Stayed: October 2017, travelled solo
Thank 556a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christine C, Front Office Manager at Rydges Rotorua, responded to this reviewResponded 18 October 2017

Dear 556a,

Thank you very much for your excellent feedback.

We are truly delighted to know that you have enjoyed our overall services and facilities during your recent stay.

We appreciate your support and sincerely look forward to welcoming you back in the nearest future.

Kind Regards

Christine Chen
Front Office Manager

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Reviewed 16 October 2017

We wanted accommodation with an in room spa which we got. Initially our room was too far to get the WiFi & also the TV wasn't working. They bought a new TV down but shortly after we were moved to a different room. The breakfast buffet was good & the staff helpful just the rooms are looking a bit old.

Stayed: June 2017, travelled as a couple
1  Thank M_S_Flett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christine C, Front Office Manager at Rydges Rotorua, responded to this reviewResponded 24 October 2017

Dear M_S_Flett,

Thank you for taking your time to share your feedback with us. I’m glad that our breakfast and staff service suited your needs for the stay. Meanwhile, we are truly regretful that some of the elements in our hotel did not meet your expectation. Your feedback regarding TV and Wifi has been well-noted for necessary improvements.


Kind Regards

Christine Chen
Front Office Manager


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Reviewed 16 October 2017

If you are looking a place to spend your nights, this hotel does the job. Situated a bit outside of the town, but you can easily walk there. Rooms were big and clean and there is a free car park behind the hotel.

  • Stayed: September 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank readyforadventur2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christine C, Front Office Manager at Rydges Rotorua, responded to this reviewResponded 24 October 2017

Dear readyforadventur2017,

Thank you for taking your time to share your feedback. We are glad that that you have enjoyed our overall services and facilities during the recent stay with us.

We truly appreciate your support and sincerely look forward to welcoming you back in the near future.

Kind Regards

Christine Chen
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2017

Fairly nondescript hotel approximately a 20 minute walk to downtown. Basically this is a pretty boring place to stay. Second floor has a bar with happy hour from 5-7. Had dinner here the first night which was ok but the service is extremely slow. Buffet breakfast is ok but nothing to write home about.

Room Tip: If you are looking for something with character look elsewhere.
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  • Stayed: October 2017, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Kevin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christine C, Front Office Manager at Rydges Rotorua, responded to this reviewResponded 24 October 2017

Dear Kevin L,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon.


Kind Regards

Christine Chen
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Rydges Rotorua

Address: 272 Fenton Street, Rotorua 3201, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Rotorua
#26 Family Hotel in Rotorua
#33 Luxury Hotel in Rotorua
Price Range: ₹ 7,777 - ₹ 18,859 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Rydges Rotorua 4*
Number of rooms: 135
Official Description (provided by the hotel):
Rydges Rotorua is located in a park like setting on the edge of the city's Racecourse. The hotel boasts panoramic views towards Lake Rotorua and Mokoia Island. Along with the most spacious guest rooms in the city, offering FREE WIFI, the hotel also has extensive catering facilities, including the Atrium Restaurant and Bar, Mezz Bar, 24 hour room service and over 560sqm of function. The hotel is within easy walking distance of the city centre, Convention Centre and many of the city's main attractions are a short drive away. ... more   less 
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Also Known As:
Rydges Rotorua Hotel Rotorua
Rydges Hotel Rotorua
Rotorua Rydges Hotel

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