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Reviewed 19 September 2017 via mobile

Arriving late; the smell that greated us when the doors opened made us choke. Room was large & clean; furnishings & bathroom & separate spa room all very dated. Large balcony with view of the racetrack. Bed comfy but due to the "lingering stench" I slept with my head in the pillow case! The attrium restaurant is a big barn; diner ok; service slow given 3 other tables were dining. Buffet breakfast average. Free wifi & on site parking. Hotel seems more suited to conferences & large tours. A 20 min walk to town centre.

Stayed: August 2017, travelled as a couple
Thank Lynda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 24 September 2017

Dear Lynda,

Thank you for taking your valuable time giving us your feedback. We greatly appreciate your comments that help us improve.

We sincerely hope to have a chance to serve you again.


Kind Regards

Christine Chen
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2017

We had a very speacious room with 2 big beds and the most soothing spa bath. Rooms have lovely balcony overlooking the race course and lake. Buffet breakfast was amazing and the restaurant staff so lovely and helpful. Noise level is kept to a minimum in rooms so very quiet if you need an early night.
Great hotel in a central location

Room Tip: Rooms with seperate spa room amazing
  • Stayed: September 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank blackatz001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 24 September 2017

Dear blackatz001

Thank you for taking your time to share your feedback. We are glad to know that you have enjoyed our overall services and facilities during the recent stay with us.

We appreciate your support and sincerely look forward to welcoming you back in the nearest future.

Kind Regards

Christine Chen
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 September 2017 via mobile

Located at the heart of the city center, just a few meters from great restaurants and where to go in Rotorua! Quite with great bar and restaurant but needs a bit of updating with its interiors.Has a good bath inside the room.

Stayed: July 2017, travelled with family
Thank iam_loveu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 11 September 2017

Dear Iam_loveu,

Thank you for the nice review from your stay. We are so happy to hear that you enjoyed your time at our hotel and in particular our restaurant and teams service.

We look forward to welcoming you back again soon.

Kind regards,

Christine Chen
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 September 2017

I was in Rotorua on business & work paid for my accommodation.

My initial thoughts were the hotel is dated, yet over the couple of days I stayed there, it was very functional, I was on the 4th floor, so you could hear the rain on the roof, bit like being in a house with a tin roof...

The bed was comfy, though the pillow was average. The room was big with 2 queen beds in and plenty of room around those, also the room was very clean.

The shower was in the bath and the water pressure was excellent.

The bar was ok, happy hour 5 - 7 & the breakfast offered a decent selection, though felt it was over priced.

Finally, the staff were polite and did a good job.

Room Tip: Hope you don't get someone in the room next to you that showers at 5.20am as they will wake you up!!!
  • Stayed: September 2017, travelled on business
    • Value
    • Location
    • Service
Thank Jim K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 11 September 2017

Dear Jim,

Thank you for staying with us and sharing your valuable review with us. We are truly delighted to know that you have enjoyed our overall services and facilities during the recent stay with us.

We truly appreciate your support and sincerely look forward to welcoming you back in the near future.


Kind Regards

Christine Chen
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2017 via mobile

Huge room with 3 big beds.
Beds and pillows were sooo comfortable.
Heating was excellent.
Toilet was weird and really high. Could have been cleaner.
Good tv channels
Good internet
Buffet breakfast was okay, not the freshest looking food but tasted okay. Nice and friendly staff.

I Would stay here again.

Stayed: August 2017, travelled with family
Thank HayleyMcGuinness
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 11 September 2017

Dear HayleyMcGuinness,

Thank you for taking your time to share your feedback. We are glad that that you have enjoyed our overall services and facilities during the recent stay with us.

We truly appreciate your support and sincerely look forward to welcoming you back in the near future.


Kind Regards


Christine Chen
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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